Breck's Reviews - 31,588 Review - 9.0/10
Breck's Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.0out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 75% |
Neutral | 15% | 17% |
Negative | 6% | 9% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Recent Reviews for Breck's
Showing 101 - 120 of 31,588
Plantlady
Post-Delivery Feedback
Oct 30, 2024
Ferns were very small with no leaves at all
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Remysdad
Site Experience Feedback
Aug 28, 2024
Having to sign in is very annoying
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tucket
Site Experience Feedback
Aug 28, 2024
Great selection. Search identified plants suited for specific growing requirements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tucket
Post-Delivery Feedback
Oct 30, 2024
Fantastic selection and prices. I’m anxious for next year to see the results of my purchases!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Happy Repeat Customer
Site Experience Feedback
Jul 29, 2024
I came across a link for Brecks in an online search for a plant mentioned in a newspaper article. I am prepping a new perennial bed and saw some beauties on your site to order. The sale, free shipping, and discount were the cherries on top.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Repeat Customer
Post-Delivery Feedback
Oct 30, 2024
I only received part of my order so far, as the rest Won’t Thom until spring. The bulbs I received, though appear to be in good condition, and I look forward to seeing how they boom in the spring.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Chachi
Site Experience Feedback
Jul 29, 2024
Very easy to navigate site. I am a regular Breck's customer that usually orders by mail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chachi
Post-Delivery Feedback
Oct 30, 2024
Quality bulbs at a reasonable price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KoalaTraveler
Site Experience Feedback
Jul 29, 2024
inconsistant description as to whether the tulip bulb(s) is 1 bulb, pack of 10, 12, or 30. It doesn't always show in the Search results, meaning I have to click on the individual item - and it doesn't show up onthe quick description.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
RickW
Site Experience Feedback
Aug 28, 2024
I find that using the website is helpful as it keeps track of my totals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RickW
Post-Delivery Feedback
Oct 30, 2024
In recent years, I have started growing lilies. Breck's has a great variety and the bulbs always arrive on time and in good condition. Each year, I order more.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kathy
Site Experience Feedback
Jul 07, 2024
I found it frustrating to place this order. I tried to do it by filling out the order form in the sale book, but found no place to use the gift certificate. I also find it frustrating to pay high shipping charges with each order, or higher product prices if you offer "free" shipping.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Post-Delivery Feedback
Oct 29, 2024
I have been ordering from Brecks for several years now. I have always been satisfied with the condition of the plants/bulbs I have ordered, without fail. The best part of ordering is having something new to look forward to popping through the ground to greet me in the spring! You really help me get through the long, hard winters of Central New York! Thank you for such high-quality products and a great guarantee!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Susie
Site Experience Feedback
Aug 27, 2024
I enjoyed getting the catalog. I nice visual in the mail. And it reminded me to get my order in by end of August. Website was easy to use and well layed out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PJ
Site Experience Feedback
Sep 09, 2024
Prefer a paper catalog, which I ordered weeks ago and have never received.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
PJ
Post-Delivery Feedback
Oct 29, 2024
the first half of the order was on time. the other half came later than i wanted to plant it.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Jul 23, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martha in Mobile
Site Experience Feedback
Jul 28, 2024
Was looking for asiatic lilies specifically. Wished there were more to choose from. Found other things I wasn't looking for but that was good. Wished there were more varieties to select from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martha in Mobile
Post-Delivery Feedback
Oct 29, 2024
I enjoyed the last catalog with colorful photos and informative data about each selection. I was able to pick ones that were best suited for my garden although I wanted many more than I actually purchased. Some I knew wouldn't work in my climate zone, so I passed on those. I was fore-warned about the delayed shipping but I knew I had to wait to plant anyway. I received advance notification about the shipping date and they arrived on time and in good condition. I will definitely purchase from them again as I have in the past.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Whit
Post-Delivery Feedback
Oct 29, 2024
Great selection of varieties and value priced in big bag quantities. Nice sized bulbs shipped at proper planting time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bleepboop
Site Experience Feedback
Jul 28, 2024
It was great but I do wish I’d seen a place to write a gift message
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bleepboop
Post-Delivery Feedback
Oct 29, 2024
I cannot wait to see these tulips and peonies bloom next year
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 26, 2024
Good: illustrations & descriptions bad: could not change error in e mail address (will call in correction tomorrow)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 28, 2024
Breck's is the go to provider of quality bulbs. While costing a little more than local sources, the assurance of hearty blooming plants is worth the extra expense.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Steph H
Post-Delivery Feedback
Oct 28, 2024
I can't wait for spring to see the new beauty in my garden.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Silvergirl
Site Experience Feedback
Jul 21, 2024
Easy to use, user friendly, good information on the plants.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silvergirl
Post-Delivery Feedback
Oct 28, 2024
Website easy to navigate; good information on products; good choice of products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Jerry
Post-Delivery Feedback
Oct 28, 2024
Quality product and timely delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Meesh503
Site Experience Feedback
Aug 20, 2024
I love the photos of the plants & flowers. I appreciate being able to filter results based on sun, hardiness zone, etc. I enjoy reading the planting tips too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meesh503
Post-Delivery Feedback
Oct 28, 2024
It was very easy to see the products in the catalog and take advantage of sales. All of the springs bulbs, especially Dutch iris (which are my favorite) were available. It helps that the bulbs are shipped at the right time to plant, as well as the included planting directions.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Firefly
Site Experience Feedback
Sep 01, 2024
Otho g bad to say, you include if an item will grow in my zone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Firefly
Post-Delivery Feedback
Oct 28, 2024
I have already told co-workers to visit the site. I answered N/A to some questions due to not using those options or bulbs have not bloomed yet.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »