Breck's Reviews - 31,882 Review - 8.9/10
Breck's Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.8 /10 |
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 78% |
Neutral | 15% | 15% |
Negative | 5% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Recent Reviews for Breck's
Showing 81 - 100 of 31,882
Greg D
Post-Delivery Feedback
Oct 31, 2024
Items shipped from overseas, took a while to clear customs and then be delivered. One of the items in one package looked dead and dried out, another item in package is very small. If they don’t grow, will request replacement. Depending upon if replacement needed and is provided
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Andi
Site Experience Feedback
Aug 23, 2024
Website easy to use with helpful info about plant car
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 31, 2024
Tulip bulbs were small and several were rotted.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Revbenj
Site Experience Feedback
Jul 20, 2024
Just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Revbenj
Post-Delivery Feedback
Oct 31, 2024
Great flowers every year!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 04, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Site Experience Feedback
Aug 22, 2024
Checkout was a bit difficult.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Post-Delivery Feedback
Oct 30, 2024
I had purchased this plant about 3 years ago and was very happy with it. I purchased more of same to fill in. They arrived last week; planting time. They bloom all summer and I have had many of the neighbors asking about them and in exchange I gave them Breck's website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mango
Post-Delivery Feedback
Oct 30, 2024
Everything was fine.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hummer
Site Experience Feedback
Jul 29, 2024
I found the website easy to navigate and informative about how to plant and care for each of the bulbs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hummer
Post-Delivery Feedback
Oct 30, 2024
If you are looking for bulbs, I would recommend Brecks. Their products are shipped at the appropriate time for planting, and they are quality bulbs. Keep them in mind next time you need more color in your garden.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Plantlady
Post-Delivery Feedback
Oct 30, 2024
Ferns were very small with no leaves at all
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Remysdad
Site Experience Feedback
Aug 28, 2024
Having to sign in is very annoying
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tucket
Site Experience Feedback
Aug 28, 2024
Great selection. Search identified plants suited for specific growing requirements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tucket
Post-Delivery Feedback
Oct 30, 2024
Fantastic selection and prices. I’m anxious for next year to see the results of my purchases!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Happy Repeat Customer
Site Experience Feedback
Jul 29, 2024
I came across a link for Brecks in an online search for a plant mentioned in a newspaper article. I am prepping a new perennial bed and saw some beauties on your site to order. The sale, free shipping, and discount were the cherries on top.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Repeat Customer
Post-Delivery Feedback
Oct 30, 2024
I only received part of my order so far, as the rest Won’t Thom until spring. The bulbs I received, though appear to be in good condition, and I look forward to seeing how they boom in the spring.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Chachi
Site Experience Feedback
Jul 29, 2024
Very easy to navigate site. I am a regular Breck's customer that usually orders by mail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chachi
Post-Delivery Feedback
Oct 30, 2024
Quality bulbs at a reasonable price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KoalaTraveler
Site Experience Feedback
Jul 29, 2024
inconsistant description as to whether the tulip bulb(s) is 1 bulb, pack of 10, 12, or 30. It doesn't always show in the Search results, meaning I have to click on the individual item - and it doesn't show up onthe quick description.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
RickW
Site Experience Feedback
Aug 28, 2024
I find that using the website is helpful as it keeps track of my totals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RickW
Post-Delivery Feedback
Oct 30, 2024
In recent years, I have started growing lilies. Breck's has a great variety and the bulbs always arrive on time and in good condition. Each year, I order more.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kathy
Site Experience Feedback
Jul 07, 2024
I found it frustrating to place this order. I tried to do it by filling out the order form in the sale book, but found no place to use the gift certificate. I also find it frustrating to pay high shipping charges with each order, or higher product prices if you offer "free" shipping.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Post-Delivery Feedback
Oct 29, 2024
I have been ordering from Brecks for several years now. I have always been satisfied with the condition of the plants/bulbs I have ordered, without fail. The best part of ordering is having something new to look forward to popping through the ground to greet me in the spring! You really help me get through the long, hard winters of Central New York! Thank you for such high-quality products and a great guarantee!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Susie
Site Experience Feedback
Aug 27, 2024
I enjoyed getting the catalog. I nice visual in the mail. And it reminded me to get my order in by end of August. Website was easy to use and well layed out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PJ
Site Experience Feedback
Sep 09, 2024
Prefer a paper catalog, which I ordered weeks ago and have never received.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
PJ
Post-Delivery Feedback
Oct 29, 2024
the first half of the order was on time. the other half came later than i wanted to plant it.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Jul 23, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martha in Mobile
Site Experience Feedback
Jul 28, 2024
Was looking for asiatic lilies specifically. Wished there were more to choose from. Found other things I wasn't looking for but that was good. Wished there were more varieties to select from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martha in Mobile
Post-Delivery Feedback
Oct 29, 2024
I enjoyed the last catalog with colorful photos and informative data about each selection. I was able to pick ones that were best suited for my garden although I wanted many more than I actually purchased. Some I knew wouldn't work in my climate zone, so I passed on those. I was fore-warned about the delayed shipping but I knew I had to wait to plant anyway. I received advance notification about the shipping date and they arrived on time and in good condition. I will definitely purchase from them again as I have in the past.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »