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Breck's Reviews - 31,882 Review - 8.9/10

Nov 23, 2024
Breck's is proud to be celebrating more than 200 years of Dutch excellence in American gardens. Their experience and extensive research in American gardens makes them the experts on gardening trends, soils, and planting zones from sea to shining sea.

Breck's Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend9.0 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.9 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%78%

Neutral

15%15%

Negative

5%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.8 out of 10

Recent Reviews for Breck's

Showing 81 - 100 of 31,882

Greg D

Post-Delivery Feedback

Oct 31, 2024

Items shipped from overseas, took a while to clear customs and then be delivered. One of the items in one package looked dead and dried out, another item in package is very small. If they don’t grow, will request replacement. Depending upon if replacement needed and is provided

Andi

Site Experience Feedback

Aug 23, 2024

Website easy to use with helpful info about plant car

Online Shopper

Post-Delivery Feedback

Oct 31, 2024

Tulip bulbs were small and several were rotted.

Revbenj

Site Experience Feedback

Jul 20, 2024

Just fine.


Post-Delivery Feedback

Oct 31, 2024

Great flowers every year!

Online Shopper

Site Experience Feedback

May 04, 2024

Great!

Red

Site Experience Feedback

Aug 22, 2024

Checkout was a bit difficult.


Post-Delivery Feedback

Oct 30, 2024

I had purchased this plant about 3 years ago and was very happy with it. I purchased more of same to fill in. They arrived last week; planting time. They bloom all summer and I have had many of the neighbors asking about them and in exchange I gave them Breck's website.

Mango

Post-Delivery Feedback

Oct 30, 2024

Everything was fine.

Hummer

Site Experience Feedback

Jul 29, 2024

I found the website easy to navigate and informative about how to plant and care for each of the bulbs.


Post-Delivery Feedback

Oct 30, 2024

If you are looking for bulbs, I would recommend Brecks. Their products are shipped at the appropriate time for planting, and they are quality bulbs. Keep them in mind next time you need more color in your garden.

Plantlady

Post-Delivery Feedback

Oct 30, 2024

Ferns were very small with no leaves at all

Remysdad

Site Experience Feedback

Aug 28, 2024

Having to sign in is very annoying

Tucket

Site Experience Feedback

Aug 28, 2024

Great selection. Search identified plants suited for specific growing requirements.


Post-Delivery Feedback

Oct 30, 2024

Fantastic selection and prices. I’m anxious for next year to see the results of my purchases!

Happy Repeat Customer

Site Experience Feedback

Jul 29, 2024

I came across a link for Brecks in an online search for a plant mentioned in a newspaper article. I am prepping a new perennial bed and saw some beauties on your site to order. The sale, free shipping, and discount were the cherries on top.


Post-Delivery Feedback

Oct 30, 2024

I only received part of my order so far, as the rest Won’t Thom until spring. The bulbs I received, though appear to be in good condition, and I look forward to seeing how they boom in the spring.

Chachi

Site Experience Feedback

Jul 29, 2024

Very easy to navigate site. I am a regular Breck's customer that usually orders by mail.


Post-Delivery Feedback

Oct 30, 2024

Quality bulbs at a reasonable price

KoalaTraveler

Site Experience Feedback

Jul 29, 2024

inconsistant description as to whether the tulip bulb(s) is 1 bulb, pack of 10, 12, or 30. It doesn't always show in the Search results, meaning I have to click on the individual item - and it doesn't show up onthe quick description.

RickW

Site Experience Feedback

Aug 28, 2024

I find that using the website is helpful as it keeps track of my totals


Post-Delivery Feedback

Oct 30, 2024

In recent years, I have started growing lilies. Breck's has a great variety and the bulbs always arrive on time and in good condition. Each year, I order more.

Kathy

Site Experience Feedback

Jul 07, 2024

I found it frustrating to place this order. I tried to do it by filling out the order form in the sale book, but found no place to use the gift certificate. I also find it frustrating to pay high shipping charges with each order, or higher product prices if you offer "free" shipping.


Post-Delivery Feedback

Oct 29, 2024

I have been ordering from Brecks for several years now. I have always been satisfied with the condition of the plants/bulbs I have ordered, without fail. The best part of ordering is having something new to look forward to popping through the ground to greet me in the spring! You really help me get through the long, hard winters of Central New York! Thank you for such high-quality products and a great guarantee!

Susie

Site Experience Feedback

Aug 27, 2024

I enjoyed getting the catalog. I nice visual in the mail. And it reminded me to get my order in by end of August. Website was easy to use and well layed out.

PJ

Site Experience Feedback

Sep 09, 2024

Prefer a paper catalog, which I ordered weeks ago and have never received.


Post-Delivery Feedback

Oct 29, 2024

the first half of the order was on time. the other half came later than i wanted to plant it.

Bill

Site Experience Feedback

Jul 23, 2024

Great

Martha in Mobile

Site Experience Feedback

Jul 28, 2024

Was looking for asiatic lilies specifically. Wished there were more to choose from. Found other things I wasn't looking for but that was good. Wished there were more varieties to select from.


Post-Delivery Feedback

Oct 29, 2024

I enjoyed the last catalog with colorful photos and informative data about each selection. I was able to pick ones that were best suited for my garden although I wanted many more than I actually purchased. Some I knew wouldn't work in my climate zone, so I passed on those. I was fore-warned about the delayed shipping but I knew I had to wait to plant anyway. I received advance notification about the shipping date and they arrived on time and in good condition. I will definitely purchase from them again as I have in the past.