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Black Forest Decor Reviews - 6,801 Review - 9.4/10

Nov 28, 2024
Black Forest Decor offers woodland and rustic decor.
Circle of Excellence - Black Forest Decor

2023
Winner

Circle of
Excellence

4 years

Black Forest Decor Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

10%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Black Forest Decor

Showing 321 - 340 of 6,801

LOVE YOUR MUGS!

Site Experience Feedback

Nov 14, 2024

I bought this mug when traveling to Glacier. It was my Husbands favorite mug. He broke it tonight, I wanted to purchase another bear mug for him for our 55th anniversary. December 20th. Thank you! The web site was very easy to use!

SusieQ

Site Experience Feedback

Nov 14, 2024

Loved the selection of quilts!

Smitty

Site Experience Feedback

Nov 14, 2024

Great

Online Shopper

Post-Delivery Feedback

Nov 14, 2024

Items arrived many days apart. The rugs were rolled up. I STILL have the first one that arrived on the floor with heavy objects on the ends in an attempt to get it to lie flat. Bummer.

Online Shopper

Site Experience Feedback

Nov 14, 2024

It was great!

Kirb

Site Experience Feedback

Nov 14, 2024

Easy to navigate.

Pat D

Post-Delivery Feedback

Nov 14, 2024

We love the new couch cover and curtains we got for our downstairs. The red plaid is so warm looking and we really needed an update. Thank you

Lou

Site Experience Feedback

Nov 14, 2024

Good experience

Momillo

Post-Delivery Feedback

Nov 14, 2024

I really like all of the items but they took more than one week to recibed but thanks

KB

Site Experience Feedback

Nov 14, 2024

So...many quality products! I have an ongoing wish.

Lin

Site Experience Feedback

Nov 14, 2024

It was great!

Mikey

Site Experience Feedback

Nov 14, 2024

Very User Friendly

Red

Site Experience Feedback

Nov 14, 2024

You need to add how many shams are included in the description of the product

Online Shopper

Site Experience Feedback

Oct 28, 2024

Easy Checkout process


Post-Delivery Feedback

Nov 14, 2024

They had exactly what I wanted and it was no stock. Got it shipped to me and it arrived in a timely matter and in great condition. Product exceeded my expectations!

kre

Post-Delivery Feedback

Nov 14, 2024

I've ordered many things from Black Forest decor over the years and all have been very exquisite items, heavy duty, good prices and excellent workmanship. If anyone is in the market for rustic or farmhouse decor (or any decor for that matter) please visit Black Forest Decor first and you'll find what you want, at an excellent price, high quality, great packaging and ship times. I've never had to return anything nor has anything arrived broken or late.

Cville

Site Experience Feedback

Nov 14, 2024

Overall good interaction

Janey

Site Experience Feedback

Nov 14, 2024

I get a catalog and I absolutely love it

Momma T

Site Experience Feedback

Nov 13, 2024

I love the woodland area rugs I've gotten!!!

DJ

Site Experience Feedback

Nov 13, 2024

My floor mat in kitchen needs to be replaced and I wanted bears on the mat. The one I selected is perfect because it has a mother and cubs!!

Kono

Site Experience Feedback

Nov 13, 2024

Great experience