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Black Forest Decor Reviews - 6,775 Review - 9.4/10

Nov 28, 2024
Black Forest Decor offers woodland and rustic decor.
Circle of Excellence - Black Forest Decor

2023
Winner

Circle of
Excellence

4 years

Black Forest Decor Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

10%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Black Forest Decor

Showing 361 - 380 of 6,775

DJ

Site Experience Feedback

Nov 13, 2024

My floor mat in kitchen needs to be replaced and I wanted bears on the mat. The one I selected is perfect because it has a mother and cubs!!

Kono

Site Experience Feedback

Nov 13, 2024

Great experience

Ben

Site Experience Feedback

Nov 13, 2024

Easy to use good description

Sue

Site Experience Feedback

Oct 26, 2024

Always easy to find wonderful things


Post-Delivery Feedback

Nov 13, 2024

Love all your products

Barb

Site Experience Feedback

Nov 13, 2024

Loved your bedspreads and have actually bought some before from your store.

shane

Site Experience Feedback

Nov 13, 2024

fast and easy. the way i like it.

Chelle

Site Experience Feedback

Nov 13, 2024

website is very easy to navigate and i love that i can create a wish list that saves things for later.

Cabin Decor

Post-Delivery Feedback

Nov 13, 2024

Easy to navigate web site with a great selection of items, good quality and fair pricing.

First purchase

Site Experience Feedback

Nov 13, 2024

Great first experience ordering from Black Forest. Had exactly what we were looking for and great prices!

Susie Q

Site Experience Feedback

Nov 13, 2024

Easy and fun experience. Many choices and awesome things to choose from.

Shopper1

Site Experience Feedback

Oct 18, 2024

My first time ordering- hope I am satisfied.


Post-Delivery Feedback

Nov 13, 2024

First time and it has been great so far. Thanks

Patrick

Site Experience Feedback

Nov 12, 2024

Good

Online Shopper

Site Experience Feedback

Nov 12, 2024

I was a bit confused as to "free shipping on $99"? I spent $129 and I had to use the promo code listed to getting the free shipping?

ARSC

Site Experience Feedback

Nov 12, 2024

Great shopping experience!

Lisa

Site Experience Feedback

Nov 12, 2024

Loved this website, so many options. Great variety for any decor. Changing to this due to Shady Pines- Beth!!!

Online Shopper

Site Experience Feedback

Nov 12, 2024

The only recommendation would be to have categories. I had to look through all 10 pages to find the outlet covers I was looking for.

Eileen

Site Experience Feedback

Nov 12, 2024

I was supposed to get a better price and it was still the right date but the choice was not given to me! That's kind of not fair. The cutoff date was 11-13 and today is 11-12. Helen King

Woodsey

Site Experience Feedback

Nov 12, 2024

Easy to use except when I had to go backwards then return to checkout. Ucc info was removed.

Online Shopper

Site Experience Feedback

Nov 02, 2024

Prices are a little high - I would order more frequently if they were lower!

Pat

Site Experience Feedback

Nov 12, 2024

Very easy to navigate, select, and check out.