Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 34,792 Review - 9.4/10

Jan 5, 2025
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%83%

Neutral

12%12%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Recent Reviews for Avon - Official Store

Showing 701 - 720 of 34,792

Snoop

Site Experience Feedback

Dec 27, 2024

Great

MO Girl

Site Experience Feedback

Dec 27, 2024

Using the website was very easy and fast.

Wendy

Site Experience Feedback

Dec 27, 2024

I found what I was looking for and more. It was easy to navigate on my phone.

Katherine

Site Experience Feedback

Dec 14, 2024

Easy site to navigate. I like that the current brochure is available to flip pages. Search categories make shopping quick for items I know I want to order.


Post-Delivery Feedback

Dec 27, 2024

Love the products I ordered and have been using for decades!

Debby Werth

Site Experience Feedback

Dec 27, 2024

The Online selection could be more, more for home and children, offer more lower pricing especially, * I sold Avon 39 years ago *

Online Shopper

Site Experience Feedback

Dec 19, 2024

Everything was great

anon

Site Experience Feedback

Dec 18, 2024

na

M

Post-Delivery Feedback

Dec 27, 2024

If you want to purchase Avon, doing it online is so easy. You can see all of the items as if you were looking through the catalogs we loved so much. The process is easy and the deals are great!

ThereseK

Site Experience Feedback

Nov 29, 2024

Found what I was looking for. Would like more information as to how often to use re-texturing pads to avoid over sensitivity.


Post-Delivery Feedback

Dec 27, 2024

I Avon Anew products are the best. Love the exfoliating pads. Makes my face look so smooth, clear, and healthy.

Conniesc58

Site Experience Feedback

Dec 27, 2024

Overall happy. Not to happy with the $8 shipping. It brought my bargain cologne from $13 to almost $22. I will probably find a representative near me next time.

Detached

Site Experience Feedback

Dec 14, 2024

It was a good experience.


Post-Delivery Feedback

Dec 27, 2024

I recently looked for an Avon person to order something for Christmas. I thought it was interesting that I was able to see the representative's personal info so I could choose someone I had something in common with. My order was on time and I will be using her again when I need some Avon.

CSS

Site Experience Feedback

Dec 16, 2024

Avon website did not list my representative when searched. Very difficult resetting password especially if phone number has changed.


Post-Delivery Feedback

Dec 27, 2024

Password recovery system needs updating. I had an account back when I had a land line phone number. That was the only option to use for password recovery so I could not receive the text. Tried to use my email, but wouldn't allow to change anything since there was already an account with that email.

lisa

Site Experience Feedback

Dec 27, 2024

i couldn't look at my order before i submitted it.

LadyVal

Site Experience Feedback

Dec 27, 2024

I think the website is great , however having to purchase $60 to get free shipping is a bit much , especially during holidays . I tried to locate an actual store or to reach a local Avon rep , no store near me, and even I search , it automatically gives me names of people "calling" them a store when that are just online . I find it odd it just gives you a rep , I used the one not even in my area because it was saved in my log in. I never chose him either . It seems the website just gives you one , or the algorithms go to him automatically when I was in that area before . It states he is a top producer , i'm sure , you are automatically assigned to him .Its not very personal and I don't know him at all. Never spoke to him , or even text .I don't need personal delivery and I would even pick up from my rep if i has an option to a rep in my area . There needs to be a way to search your area better and communicate with this person directly . But the site has all these reps that come up mostly far away . I would rather order from a store that is a store. one i could go to and try before i buy stuff I have never heard of from a person , not a company that I don't know and they don't know me. Pay shipping then if i don't like it , try and return it , that's just not something I'm willing to do . So i won't try anything under this situation . I buy what i have used my mother gave me . Years ago and over the years because her Avon Lady I knew ,people she knew in our areas also knew her or one of several , in the area , not a stranger looking to make sales with no effort or relationship , if that's the case , it's better to have no name or be a robot behind the scenes of Avon , not pretend there is a relationship , I would rather think my rep is an AI , then it makes sense . Just my opinion .

Online Shopper

Site Experience Feedback

Dec 27, 2024

It was easy to navigate

Online Shopper

Post-Delivery Feedback

Dec 26, 2024

Items have been on back order for several months.

Debra

Site Experience Feedback

Dec 26, 2024

Website is fine. The makeup color selection is difficult,because of the multiple names for colors.

Lena

Post-Delivery Feedback

Dec 26, 2024

Avon offers a variety of products and the quality is very good.

Elle

Post-Delivery Feedback

Dec 26, 2024

I enjoy Avon products. But each time I havelooked for the Imari perfumed skin softener, it is not available. I have returned to that scent due to the complement received.

Online Shopper

Site Experience Feedback

Dec 26, 2024

Just ordered item that restocked, trying to order since last August.