Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,135 Review - 9.4/10

Dec 4, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 541 - 560 of 35,135

Online Shopper

Site Experience Feedback

Dec 01, 2024

It Is Absolutely Too Complicated To Checkout Thru Avon.com All These Security Codes. Too Complicatec

KDBears

Site Experience Feedback

Dec 01, 2024

I tend to be technology challenged at times but today was a successful day. I found what I needed and browsed to find a gift item for Christmas. Checked one box off my list. It was an easy transaction.

Kathy

Site Experience Feedback

Dec 01, 2024

It was easy to order what I needed.

Cuz

Site Experience Feedback

Dec 01, 2024

I had been having problems trying to get onto the website. Finally able to do so today, but had issues with the phone call to press pound. I finally did it on the third try. Also could not locate my ambassador.

Speech girl

Post-Delivery Feedback

Dec 01, 2024

I wanted the Footworks Intensive callus cream that I love -but it is often out of stock. So this time I ordered the FootWorks cracked heel product. I will not order this product again. One reason is that I don’t see it as any different than any good hand lotion. The other reason is that it contains less product.

Piper

Site Experience Feedback

Dec 01, 2024

I have always used Avon products. I use to sell the items. This the first time I have used the website. I’m happy I did. It was fast and easy not like any other websites.

Shay

Site Experience Feedback

Nov 11, 2024

The interaction was good but I was hesitant about the phone call when my password wasn't working and I had to change it. The phone call was totally painless and I hesitated for no reason. Great experience.


Post-Delivery Feedback

Dec 01, 2024

I have been trying the "Face Shop" & "K-Beauty" face care products and love them. I am also a fan of Avon Anew Clinical Collagen Booster Eye Lift Pro and Anew Ultimate products. I wish shipping was a bit quicker but because often I wait to order so I can qualify for free shipping, I'm willing to wait if I have that. Great sales too.

Online Shopper

Post-Delivery Feedback

Dec 01, 2024

I've been buying these products for several years and am happy they have not been discontinued!!!

Lisa

Site Experience Feedback

Dec 01, 2024

It was an easy experience

Laura

Site Experience Feedback

Dec 01, 2024

Okay

Pickles

Site Experience Feedback

Dec 01, 2024

Everything was OK, the items are a little pricey more than expected and most of the items are out you have to put them on wait list.

Trina

Site Experience Feedback

Dec 01, 2024

Website was easy to navigate and prices were very reasonable. I found what I was looking for rather quickly

Bee

Site Experience Feedback

Dec 01, 2024

It was very easy to do my order

Winnie

Site Experience Feedback

Dec 01, 2024

The website was easy to use. I do miss the children’s items that Avon use to carry.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Checking out is always a pain. Always have to change PW

Qbto3

Site Experience Feedback

Dec 01, 2024

Most everything is fine. I came to AVON originally for the Face Shop Herb Day foaming cleanser Açaí that had the perfect amount of oil in it for my face. It has since been removed and I can’t find anything even close to it that compares. I enjoy the Skin so Soft variety of products, but I had been searching most of my for the perfect foaming face cleanser. I am sad that it is no longer available. I can get it from Korea, but it does not contain the oil. I will have to to continue searching for similar products that I could use

Satisfied

Post-Delivery Feedback

Dec 01, 2024

It was very easy placing my order and being able to use my agent for a discount. They kept me updated on when my order would be delivered and it was delivered just when they said it would and every item I ordered was there

Online Shopper

Site Experience Feedback

Dec 01, 2024

First time using but it wasn't bad, I will just have to take time to browse the site to find shortcuts to go straight to what I am looking for

Gabi

Post-Delivery Feedback

Dec 01, 2024

I order what I use all the time!! They always have in stock😍It comes to me fast 😍I’m very pleased with how fast I get it😍THANK YOU Avon😍I would appreciate free samples sometimes!!!

Trish

Site Experience Feedback

Dec 01, 2024

I have none