Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,063 Review - 9.4/10

Dec 4, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 221 - 240 of 35,063

Online Shopper

Site Experience Feedback

Dec 02, 2024

great experience, quick and easy.

berryxbae

Site Experience Feedback

Dec 02, 2024

I first tried these glimmer lip liners sometime last year i bought 3 different kinds, after trying them all out, the formula is sooo good and creamy!!! Of all3 colors, simply spice was definitely my favorite and that’s the color I stick to. Shipping and taxes is reasonable & if you have an avon account even better!!! You get good deals on these lipliners a better price and u can buy more!!

SandiWeicz

Site Experience Feedback

Dec 02, 2024

Not bad

BJ

Post-Delivery Feedback

Dec 02, 2024

On line was great

Online Shopper

Site Experience Feedback

Dec 02, 2024

It’s more difficult on the phone

IrisP

Site Experience Feedback

Dec 02, 2024

very fast and efficient

Online Shopper

Site Experience Feedback

Dec 02, 2024

Website is great. I had no problems with ordering products.

Bud

Site Experience Feedback

Dec 02, 2024

You have to many Holiday items out of stock , Stay warm wishes necklace 049-227. You don't have a lot bracelets to choose from , you used to have a lot to choose from. I like to buy for my grandkids , you know kids items, what happened to Holiday lip balms and mini hand creams , mini to high price .

Online Shopper

Site Experience Feedback

Dec 02, 2024

There are a few Avon products that are my absolute go-to product. The Anew Ultimate moisturizer is the best!! I was glad to pick some up today and a coupon code for shipping. However there were several things I've bought in the past that weren't available..lip balm and travel size moisturizer.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Easy to accomplish getting my order completed. No cost shipping over $15. was excellent

Queen Bee

Site Experience Feedback

Dec 02, 2024

Bonnie Sailor is my favorite ambassador! Besides Nycole O'Brien. :)

Michi Anntionette

Site Experience Feedback

Dec 02, 2024

Easy to use

Skylar

Site Experience Feedback

Dec 02, 2024

I had two questions when I called customer service. 1. Does Avon carry a shampoo for swimmers that removed chlorine and 2. Since Avon has declared bankruptcy how will my future orders be impacted?? No shampoo for swimmers is available and I await a call from the supervisor regarding bankruptcy.

Snoopy60

Site Experience Feedback

Dec 02, 2024

All good

demcg

Site Experience Feedback

Dec 02, 2024

I was very disappointed to have to make a new account because I only had one try with my password, and I don't use this account often enough to remember my password on the first try.

Deb

Site Experience Feedback

Dec 02, 2024

I would like to see more lipstick offered. And when I search on a topic go directly to that item m

Online Shopper

Site Experience Feedback

Dec 02, 2024

I am a bit disappointed that the deodorant that I have used for years is so expensive now. Used to be $.99 then $1.99 now it's $3.99 Crazy I used to order like 4-5 to stock up on but not at that price

Online Shopper

Site Experience Feedback

Dec 02, 2024

it was hard to find where to apply the coupon code during checkout. Also it is hard to met the purchase amount to qualify for free shipping. I often find that products I love are discontinued (for example the magic wand concealer in skin tones).

Beby

Site Experience Feedback

Dec 02, 2024

Perfect Avon Shopping experience

JAM

Site Experience Feedback

Nov 17, 2024

I easily found my items and placed an order. great pricing


Post-Delivery Feedback

Dec 02, 2024

Shopping on line for Avon products is very convenient.