Audio Advisor Inc. Customer Reviews
Audio Advisor Inc. holds a 9.4/10 overall rating and 293 verified post-delivery reviews on Bizrate.
Audio Advisor Inc. Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 93% |
 Neutral | 4% | 7% |
 Negative | 4% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 13% |
Negative | 2% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Audio Advisor Inc.
Showing 1 - 50 of 1,355
Mac
Post-Delivery FeedbackSep 27, 2026
I placed an order for two stylus and it's still in pending status. Nothing out of customer service or anything.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
John
Site Experience FeedbackSep 26, 2026
The website is very easy to navigate, and the options seem to be custom fit to only offer good products. And the demo deals are so good I can't help myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Longtime Audio Advisor customer. The site is very good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 24, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jimmy's
Post-Delivery FeedbackSep 24, 2026
I would recommend Audio Advisor to anyone looking for higher end audio and home theater components and accessories. They carry great products and have great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
ANNIE
Site Experience FeedbackSep 23, 2026
I think the shipping charge is outrageous. I looked for valid coupons, but could not find any. Why are your shipping fees so high? If it wasn't a gift, I would not have bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MSB
Post-Delivery FeedbackSep 20, 2026
I knew what I was looking for but wanted a good price. I found a demo model on AA discounted at a significant discount. The item arrived on time, as new, in original packing and had all manuals and ancillaries included. I have ordered from AA several times over the years and have not been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Francisco
Site Experience FeedbackSep 19, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tnsound
Site Experience FeedbackSep 19, 2026
Seems like a straightforward business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooks
Post-Delivery FeedbackSep 14, 2026
I need to resolve humming problem before making recommendations.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackSep 13, 2026
Audio advisor never disappoints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Simple site, to the point. I was able to easily find a YouTube video explaining what was classified as a Demo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLH
Site Experience FeedbackSep 11, 2026
Tad bit clunky with login. I don’t like shop
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 11, 2026
i trust this company because it's been around a long time. It offers a good return policy if needed. I will buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mona
Post-Delivery FeedbackSep 11, 2026
I have been doing my audio homework for the last couple years. My last amp died 2 years ago and I finally couldn’t take it anymore listening to music on a one speaker digital source! Audio Advisor has many , many informative articles and I think I learned a great deal from them. If not for Audio Advisor sharing their knowledge I would have been still unsure when I purchased my Audio Lab Integrated Amplifier. There was no doubt in my mind I was getting the perfect component for my system. Thank you Audio Advisor!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lolahtz
Post-Delivery FeedbackSep 11, 2026
Experience was amazing. Fast delivery! The record player is a gift. I wrapped it and am waiting to give it to the person.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
I had no trouble at all in finding what I wanted. I just broke my current needle so wanted to upgrade the cartridge to ensure proper alignment and fit.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
rush fan
Site Experience FeedbackSep 9, 2026
I have made multiple purchases from AA over the years and have never had a bad experience (knock on wood).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 5, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Winboop
Site Experience FeedbackSep 4, 2026
normal experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lohana
Site Experience FeedbackSep 1, 2026
Web site is very helpful. Easy to navigate and items description is very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victor
Site Experience FeedbackAug 31, 2026
Easy to use shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 29, 2026
Simple and direct i
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GL
Site Experience FeedbackAug 29, 2026
Have bought many items at Audio Advisor. This time it was a demo Ortofon 2M Bronze cartridge for a second system. Appreciated the oppty to get it at a reduced price. Audio Advisor does a good job of keeping me informed about different sales and products. Have also gotten a lot of cables from AA. One of my preferred online resources for audiophile gear. Highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Orange Piccolo
Site Experience FeedbackAug 28, 2026
Best deal I could find for the speaker I bought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cnote
Site Experience FeedbackAug 27, 2026
Always use Audio Advisor when ordering audio needs. Trusted, great service, great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 20, 2026
Ordered Salamander audio rack. Went backorder, ok. I had to call and ask about estimated delivery twice. Customer service people were helpful and friendly. Item is very nice but should not cost $900 but that is Salamander not AA.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 7
Mike
Post-Delivery FeedbackAug 9, 2026
No comment
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
Grant
Post-Delivery FeedbackAug 8, 2026
Got what I ordered no surprises thankyou
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Keith
Post-Delivery FeedbackAug 7, 2026
The advisors have always done an excellent job of providing advice and recommendations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
John NY City
Post-Delivery FeedbackAug 6, 2026
Brian Orcutt is very knowledgeable and responsive. Brian's explanations and recommendations for the Audioquest Carbon and Vodka HDMI Cables for my new Samsung NEO QLED 8K HDTVs - one for me and one for my Mother, were right on. My Mother and I both see a clear difference in the resolution quality and clarity, and the natural, warm and crisp colors when we watch TV and rent Movies with our Cable Service Providers. I have Verizon FiOS and my Mother has Spectrum Cable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rad Brad
Post-Delivery FeedbackAug 4, 2026
I purchased Audioquest type 8 speaker cable in bulk sizing , approximately 6 feet for my order . I have bought this same type speaker cable before, I am just getting this amount to use for a extra cable and to use with a center channel speaker or possibly a corner rear speaker unit for a 5.1 surround set up . The price per foot selection is nice to have especially for custom lengths or short runs under 8 feet . I am skilled at terminating the cable properly with banana connectors or pin insert connectors .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Twiggy
Post-Delivery FeedbackAug 3, 2026
What can I say. They had what I needed at a good price. It was shipped out as expected. The product was brand new. Everything works. I will order from them again. They are reputable too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
This is my 2nd attempt to place this order. Apparently, my first attempt last week was not successful. This may have been due to errors on my end. After a few days the order did not show up on my credit card and I had not received a confirmation from AA I reordered. But it wasfrustrating that at no point have I been able to speak directly to a human being at Audio Advisor about my order. Does Audio Advisor provide the customer status reports or interim updates on processing and shipping status? I hope so.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nar
Site Experience FeedbackAug 1, 2026
it was good. easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Very good in ease of use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Crazy quilt peeking
Site Experience FeedbackAug 1, 2026
I am placing my order today after purchasing a cable that was on sale in the Audio Advisor, Inc Amazon storefront and necessitated a replacement. There were clear spots and areas of inhomogeneity within the gold plating on the connectors. Though on sale, I still expected the items to have arrived in a state reflecting good manufacturing. Hell, I would have preferred some sort of divulgence as “open box” instead of an item that should have never passes quality inspection. I am hopeful that the flagship store has better stock to draw from and that my previous two cables were just anomalies.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackAug 1, 2026
I was very pleased with the item. I was surprised that Amazon did the delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Follow up on confirmation purchest product is slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Post-Delivery FeedbackJul 31, 2026
Great selection of brands and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
None
Site Experience FeedbackJul 31, 2026
No comment
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Airdude
Site Experience FeedbackJul 31, 2026
Very informative on product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OCStoic
Post-Delivery FeedbackJul 31, 2026
I bought a project turntable with an Ortofon cartridge, and it sounds incredible paired with my preamp, amp and tower speakers. I like the table's simple, clean design. The dust cover is perfectly integrated with the table.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
nat
Post-Delivery FeedbackJul 31, 2026
I have ordered audio gear from audio advisor in the past, always had a good experience with your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Absolutely great as always…my sales rep Brian Orcutt was fantastic and took very good care of me. Will always recommend Brian and Audio Advisor to others.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Lou
Site Experience FeedbackJul 30, 2026
It’s a good website, great product selections, and the advisors are very helpful as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Santiago
Site Experience FeedbackJul 29, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
The site does not feel super optimized for mobile. Email lightboxes are confusing and are difficult to close, almost abandoned the experience. But the site had the part I was looking for at the price I wanted and was mostly able to check out without hassle.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 28, 2026
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TomF
Site Experience FeedbackJul 28, 2026
Easy to use website and a very good selection of high quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10