American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 821 - 840 of 14,037
Flames
Site Experience Feedback
Sep 09, 2024
My overall experience with this website is good. i never had a issue with purchases or shipping. my product get to me just in time for my events. even if its last minute order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Site Experience Feedback
Aug 31, 2024
I really love the website. Good: decent selection, ease of use, ease of checkout. Bad: I wish there were a couple of brands you carried like TC Electronic. I also wish I could zoom in on the photos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BHoff
Site Experience Feedback
Sep 01, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BHoff
Post-Delivery Feedback
Sep 09, 2024
Bought the new PreSonus Quantum HD 8 and man is it awesome! Just for the Autogain feature alone, I wanted it, but being able to name inputs in Studio One and have them stay was an extra bonus. The inputting is high enough that I no longer have to use the Cloudlifter for my SM7B! This thing rocks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tokin
Site Experience Feedback
Aug 29, 2024
This web music store is amazing and I can purchase quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tokin
Post-Delivery Feedback
Sep 09, 2024
I am statisfaction with my purshacing, I received on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Boud501
Post-Delivery Feedback
Sep 09, 2024
The customer service was so good and friendly.wanted to make sure I understand and what I was actually going to buy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JM
Site Experience Feedback
Sep 09, 2024
I'm perfectly happy with this company. Customer service is top shelf, excellent. If anything, I'd like to see more selections. As an example, they don't carry BC Rich.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CraigSiR714
Post-Delivery Feedback
Sep 09, 2024
the Fender Flea 60's Jazz Bass that I purchased has to be one of the best basses I have ever owned. The neck on this bass is amazing. If you handed me this bass and told me it is a Fender Custom Shop Jazz Bass, I would believe it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Scottie S.
Post-Delivery Feedback
Sep 09, 2024
Ordered an x series acoustic electric martin, very nice guitar! Exceeding my expectations, and through live chat I was able to find the exact model I was looking for! I thought I was going to have though zzoundes thank God I didn't! The customer care experience you have with ams compared to them is like day and night. Thank you guys for being polite and understanding! That's how your supposed to treat loyal customers, I can't say the same for other businesses in this field!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Carlitospachanga
Site Experience Feedback
Sep 09, 2024
Fue muy fácil sigan así es mi tienda preferidad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevo
Site Experience Feedback
Sep 09, 2024
Great as usual... I've been a customer for over 25 years...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
el-magico
Post-Delivery Feedback
Sep 09, 2024
Thank you for all the help on this purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 09, 2024
👍
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dj hamp
Site Experience Feedback
Sep 09, 2024
it’s always good especially with payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Britt
Post-Delivery Feedback
Sep 09, 2024
Always on time, always in perfect shape, always meets my expectations, love AMS !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Legacyy718
Site Experience Feedback
Sep 08, 2024
Reliable and hassle free, I recommend AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chikis
Site Experience Feedback
Sep 08, 2024
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Menholt
Site Experience Feedback
Sep 08, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martinez89
Site Experience Feedback
Sep 08, 2024
It lags a bit, but that could be my internet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joel Martínez Jazz
Post-Delivery Feedback
Sep 08, 2024
I love you guys! Thanks for your support over the years.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Finger
Site Experience Feedback
Sep 08, 2024
Overall, very satisfied. It was nice that it was clearly stated that a minor blemish unit was available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »