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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 821 - 840 of 14,037

Flames

Site Experience Feedback

Sep 09, 2024

My overall experience with this website is good. i never had a issue with purchases or shipping. my product get to me just in time for my events. even if its last minute order.

Brian

Site Experience Feedback

Aug 31, 2024

I really love the website. Good: decent selection, ease of use, ease of checkout. Bad: I wish there were a couple of brands you carried like TC Electronic. I also wish I could zoom in on the photos.

BHoff

Site Experience Feedback

Sep 01, 2024

All good


Post-Delivery Feedback

Sep 09, 2024

Bought the new PreSonus Quantum HD 8 and man is it awesome! Just for the Autogain feature alone, I wanted it, but being able to name inputs in Studio One and have them stay was an extra bonus. The inputting is high enough that I no longer have to use the Cloudlifter for my SM7B! This thing rocks!

Tokin

Site Experience Feedback

Aug 29, 2024

This web music store is amazing and I can purchase quickly.


Post-Delivery Feedback

Sep 09, 2024

I am statisfaction with my purshacing, I received on time.

Boud501

Post-Delivery Feedback

Sep 09, 2024

The customer service was so good and friendly.wanted to make sure I understand and what I was actually going to buy

JM

Site Experience Feedback

Sep 09, 2024

I'm perfectly happy with this company. Customer service is top shelf, excellent. If anything, I'd like to see more selections. As an example, they don't carry BC Rich.

CraigSiR714

Post-Delivery Feedback

Sep 09, 2024

the Fender Flea 60's Jazz Bass that I purchased has to be one of the best basses I have ever owned. The neck on this bass is amazing. If you handed me this bass and told me it is a Fender Custom Shop Jazz Bass, I would believe it.

Scottie S.

Post-Delivery Feedback

Sep 09, 2024

Ordered an x series acoustic electric martin, very nice guitar! Exceeding my expectations, and through live chat I was able to find the exact model I was looking for! I thought I was going to have though zzoundes thank God I didn't! The customer care experience you have with ams compared to them is like day and night. Thank you guys for being polite and understanding! That's how your supposed to treat loyal customers, I can't say the same for other businesses in this field!

Carlitospachanga

Site Experience Feedback

Sep 09, 2024

Fue muy fácil sigan así es mi tienda preferidad

Kevo

Site Experience Feedback

Sep 09, 2024

Great as usual... I've been a customer for over 25 years...

el-magico

Post-Delivery Feedback

Sep 09, 2024

Thank you for all the help on this purchase.

Online Shopper

Post-Delivery Feedback

Sep 09, 2024

👍

dj hamp

Site Experience Feedback

Sep 09, 2024

it’s always good especially with payment options

Britt

Post-Delivery Feedback

Sep 09, 2024

Always on time, always in perfect shape, always meets my expectations, love AMS !

Legacyy718

Site Experience Feedback

Sep 08, 2024

Reliable and hassle free, I recommend AMS

Chikis

Site Experience Feedback

Sep 08, 2024

Easy and fast

Menholt

Site Experience Feedback

Sep 08, 2024

Great experience

Martinez89

Site Experience Feedback

Sep 08, 2024

It lags a bit, but that could be my internet.

Joel Martínez Jazz

Post-Delivery Feedback

Sep 08, 2024

I love you guys! Thanks for your support over the years.

Finger

Site Experience Feedback

Sep 08, 2024

Overall, very satisfied. It was nice that it was clearly stated that a minor blemish unit was available.