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1A Auto Parts Reviews - 10,080 Review - 9.1/10

Nov 21, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for 1A Auto Parts

Showing 1 - 20 of 10,080

TK

Site Experience Feedback

Nov 19, 2024

1st time customer. Check back when part is delivered and installed to see if product was correct

Jairem Andrade

Site Experience Feedback

Nov 19, 2024

I like that you guys upload how to videos for DIY

Online Shopper

Site Experience Feedback

Nov 19, 2024

You don’t have affirm as a way to purchase.

Crane-Dog Den

Site Experience Feedback

Nov 19, 2024

this survey has only a few about 1A Auto too much personal Info asked

Chevyman381

Site Experience Feedback

Nov 19, 2024

I have used 1AAUTO for years. Very very please with the company. I was a bit skeptical at first because the parts are so affordable but now, definitely a pleased repeat customer. Another excellent feature the sight offers is installation videos, helps the whole process move smoother. Thanks for putting in the extra effort to help!

albaker

Site Experience Feedback

Nov 19, 2024

Lifetime warranty is fantastic, YouTube videos are what initially brought me here - great quality and very useful, and I've always appreciated fast shipping.

Online Shopper

Site Experience Feedback

Nov 19, 2024

N/A

Ki

Site Experience Feedback

Nov 19, 2024

really cheap and good prices! thank you

SotoR

Site Experience Feedback

Nov 19, 2024

1Auto is a great price parts and afforable products. best products on the market

messy

Site Experience Feedback

Nov 19, 2024

usually find what I need. works well for me.

Toni

Site Experience Feedback

Nov 19, 2024

Great experience. Love the videos that help with install.

Mechaniac51

Site Experience Feedback

Nov 19, 2024

Overall good experience. Urcwas hard to find tge way to delete an item at checkout. That was frustrating. I found it eventually, but left once yo check another site. I dome back brcsus3 I've showed here before, abd was treated right. Thank you.

Online Shopper

Site Experience Feedback

Nov 19, 2024

The website is very clear and easy to understand, easy to use and I am looking forward to trying the parts out.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Mario

Ruben

Site Experience Feedback

Nov 19, 2024

Good

Dark knight

Site Experience Feedback

Nov 19, 2024

Please with the service

Online Shopper

Site Experience Feedback

Nov 19, 2024

Simple and easy to use, knew what I was looking for and the items were available

Nonyobiz

Site Experience Feedback

Nov 19, 2024

I enjoyed getting all the correct information before placing this order. Thank you so much.

Wildwildwillieg13

Site Experience Feedback

Nov 19, 2024

Great verified fitment before purchasing.very quick and smooth process

Online Shopper

Site Experience Feedback

Nov 19, 2024

I have always had a great shopping experience