Home > Automotive > 1A Auto Parts

1A Auto Parts Reviews - 10,218 Review - 9.1/10

Nov 22, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for 1A Auto Parts

Showing 21 - 40 of 10,218

Hollow

Site Experience Feedback

Nov 20, 2024

Ca

Jmarti

Site Experience Feedback

Nov 20, 2024

Prices seem comparable, love the free shipping if you spend enough

Nacho

Site Experience Feedback

Nov 20, 2024

I liked the price

Online Shopper

Site Experience Feedback

Nov 20, 2024

Over all it was great

Headlight guy

Site Experience Feedback

Nov 20, 2024

It was quick and easy to get a replacement headlights. The shipping was awesome

Dmax1

Site Experience Feedback

Nov 20, 2024

Very good and affordable website. Good quality parts, great customer service and feedback.

Calimba

Site Experience Feedback

Nov 20, 2024

Good

lethal speed shop

Site Experience Feedback

Nov 20, 2024

very satisfying

Online Shopper

Site Experience Feedback

Nov 20, 2024

ill always come back for parts when i need them, but this survey is a bit long for us blue collar folk

dubby

Site Experience Feedback

Nov 20, 2024

Always find the parts I need and have always gotten free shipping with a reasonable arrival date. Overall super happy with this website every time I use it.

Ed

Site Experience Feedback

Nov 20, 2024

Easy to navigate the website and find what you are looking for.

Online Shopper

Site Experience Feedback

Nov 20, 2024

It’s very helpful to have installation videos

Earl the Pearl

Post-Delivery Feedback

Nov 20, 2024

Was looking for info where my part was located on my vehicle and found 1A Auto Parts so I thought I would give you a try and was satisfied with the information so I ordered the part . I will check with 1A first next time I need parts or good information.

SayHay

Site Experience Feedback

Nov 10, 2024

The one thing I like about 1A Auto, is the wide selection of part buying options for a specific part. The one thing I don’t like about 1A Auto Auto, is the wide selection of part buying options for a specific part. Let me explain. Say you want to replace brake pads and rotors. There are 8 options to choose from. The product description is just that, a description. How the heck do I know what the best option is for my situation, other than deciding based on price. What the product description should do is besides describe the specs, I would like to be educated as to what differentiates the 8 options other than price. Like, why slotted vs smooth rotors or why semi-metallic vs ceramic pads? Unless you’re doing auto repairs a lot and have experiential knowledge, the of pros and cons of all the product offerings, it’s a crap shoot on why to buy a certain product over another when shopping on the 1A Auto website.


Post-Delivery Feedback

Nov 20, 2024

1A Auto has good quality products at great prices. Selecting which part is best is not as straight-forward as it could be if they supplied "reasons" for choosing one part over another. Additionally, I have yet to receive a package that was not damaged when ordering heavy items like rotors and struts. The cardboard material is too thin, the part is not tightly secured within the box so it bounces around inside the box causing the container to split open. UPS typically has taped the box together after it has split open gaping holes, not knowing whether smaller parts / packages in the box have fallen out during transit. I have had to call 1A for replacements of smaller parts that have gone missing due to damage to the box. It makes no sense to me why they don't use thicker, more secured boxes when shipping the parts.

Andrew

Site Experience Feedback

Nov 20, 2024

you can quickly and efficiently find what you need

Fro

Site Experience Feedback

Nov 20, 2024

Had a great experience product were very easy to find will shop again with 1A Auto

Stang90

Site Experience Feedback

Nov 20, 2024

Always get good quality parts. Appreciate the DYI videos.

jawny

Site Experience Feedback

Nov 20, 2024

good quality. clear and easy to shop.

Hard work

Site Experience Feedback

Nov 20, 2024

Easy can good

Magicsalvage

Site Experience Feedback

Nov 20, 2024

Good products and easy to order.