1A Auto Parts Reviews - 10,218 Review - 9.1/10
2022
Winner
Circle of
Excellence
16 years
1A Auto Parts Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for 1A Auto Parts
Showing 21 - 40 of 10,218
Hollow
Site Experience Feedback
Nov 20, 2024
Ca
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Jmarti
Site Experience Feedback
Nov 20, 2024
Prices seem comparable, love the free shipping if you spend enough
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nacho
Site Experience Feedback
Nov 20, 2024
I liked the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Over all it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Headlight guy
Site Experience Feedback
Nov 20, 2024
It was quick and easy to get a replacement headlights. The shipping was awesome
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dmax1
Site Experience Feedback
Nov 20, 2024
Very good and affordable website. Good quality parts, great customer service and feedback.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Calimba
Site Experience Feedback
Nov 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
lethal speed shop
Site Experience Feedback
Nov 20, 2024
very satisfying
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
ill always come back for parts when i need them, but this survey is a bit long for us blue collar folk
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dubby
Site Experience Feedback
Nov 20, 2024
Always find the parts I need and have always gotten free shipping with a reasonable arrival date. Overall super happy with this website every time I use it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ed
Site Experience Feedback
Nov 20, 2024
Easy to navigate the website and find what you are looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
It’s very helpful to have installation videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Earl the Pearl
Post-Delivery Feedback
Nov 20, 2024
Was looking for info where my part was located on my vehicle and found 1A Auto Parts so I thought I would give you a try and was satisfied with the information so I ordered the part . I will check with 1A first next time I need parts or good information.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SayHay
Site Experience Feedback
Nov 10, 2024
The one thing I like about 1A Auto, is the wide selection of part buying options for a specific part. The one thing I don’t like about 1A Auto Auto, is the wide selection of part buying options for a specific part. Let me explain. Say you want to replace brake pads and rotors. There are 8 options to choose from. The product description is just that, a description. How the heck do I know what the best option is for my situation, other than deciding based on price. What the product description should do is besides describe the specs, I would like to be educated as to what differentiates the 8 options other than price. Like, why slotted vs smooth rotors or why semi-metallic vs ceramic pads? Unless you’re doing auto repairs a lot and have experiential knowledge, the of pros and cons of all the product offerings, it’s a crap shoot on why to buy a certain product over another when shopping on the 1A Auto website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
SayHay
Post-Delivery Feedback
Nov 20, 2024
1A Auto has good quality products at great prices. Selecting which part is best is not as straight-forward as it could be if they supplied "reasons" for choosing one part over another. Additionally, I have yet to receive a package that was not damaged when ordering heavy items like rotors and struts. The cardboard material is too thin, the part is not tightly secured within the box so it bounces around inside the box causing the container to split open. UPS typically has taped the box together after it has split open gaping holes, not knowing whether smaller parts / packages in the box have fallen out during transit. I have had to call 1A for replacements of smaller parts that have gone missing due to damage to the box. It makes no sense to me why they don't use thicker, more secured boxes when shipping the parts.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
Andrew
Site Experience Feedback
Nov 20, 2024
you can quickly and efficiently find what you need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fro
Site Experience Feedback
Nov 20, 2024
Had a great experience product were very easy to find will shop again with 1A Auto
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Stang90
Site Experience Feedback
Nov 20, 2024
Always get good quality parts. Appreciate the DYI videos.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
jawny
Site Experience Feedback
Nov 20, 2024
good quality. clear and easy to shop.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Hard work
Site Experience Feedback
Nov 20, 2024
Easy can good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Magicsalvage
Site Experience Feedback
Nov 20, 2024
Good products and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »