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Gotham Cigars Reviews - 3,655 Review - 9.4/10

Nov 23, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%81%

Neutral

13%14%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for Gotham Cigars

Showing 101 - 120 of 3,655

crwnpointnative

Site Experience Feedback

Nov 11, 2024

should be able to re-order or move up your subscription date without paying more than you were & having to input all your information again. would be nice to have a every 3 week delivery option

From Gotham Cigars

Hi, thank you for your feedback! We do apologize, please be advised that we have a charge now option on our website for your subscription if you wish to initiate a subscription shipment anytime. Also, if you wish to modify your su...

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Larry

Site Experience Feedback

Nov 11, 2024

N/A

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Lil Earl Jr

Site Experience Feedback

Nov 11, 2024

Sweet and nice

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Sherry

Site Experience Feedback

Nov 11, 2024

My choice of cigars is very hard to find in local stores, so Gotham works out for me

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

redd73

Site Experience Feedback

Nov 11, 2024

Everything is always great with Gotham! I like that they send an email letting you know when to expect the delivery because the tracking number usually tells you something different

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

JC

Site Experience Feedback

Nov 11, 2024

I save time, gas, money, and love that they are delivered directly to my front door.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Francis

Site Experience Feedback

Oct 29, 2024

Good


Post-Delivery Feedback

Nov 11, 2024

Good experience

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

I.K.

Site Experience Feedback

Oct 24, 2024

Easy check out experience. Decent selection. Quality of product, pending......

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Cole H

Site Experience Feedback

Nov 11, 2024

great product availability, excellent pricing, normal shipping rates

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

NATE

Site Experience Feedback

Nov 11, 2024

NICE VARIETY OF CIGARS

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Gallo

Site Experience Feedback

Nov 10, 2024

I placed an order for cigars and was asked to take a Survey. I did . Thank you and have a nice day.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 10, 2024

Good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Quinny

Site Experience Feedback

Nov 10, 2024

I had no issues ordering from Gotham, they have a very good selection of products and names!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Trevor

Site Experience Feedback

Nov 10, 2024

So far so good!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

JTfromAK

Site Experience Feedback

Nov 10, 2024

An amazing selection of premium cigars for amazing prices!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Smokey

Site Experience Feedback

Nov 10, 2024

all good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jules

Site Experience Feedback

Nov 10, 2024

Easy to search. Didn’t have one of the flavors i was looking for but everything else was easy.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

DMJ1080

Site Experience Feedback

Nov 10, 2024

Site was a bit slow loading for billing and shipping but overall wasn’t a bad experience

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take this into consid...

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iDreamofAnna

Site Experience Feedback

Nov 10, 2024

The website was easy to use, found all I needed in seconds. Checkout was a breeze & appreciate the discounts for auto ship orders. My boyfriend and I were missing those flavored swishers out here in California. Can’t wait for the nostalgia, very excited to be a returning customer.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Higgins

Site Experience Feedback

Nov 10, 2024

Way much better then going to the store because they over priced there products

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars