Gotham Cigars Reviews - 3,655 Review - 9.4/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 81% |
Neutral | 13% | 14% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.0 out of 10
Recent Reviews for Gotham Cigars
Showing 101 - 120 of 3,655
crwnpointnative
Site Experience Feedback
Nov 11, 2024
should be able to re-order or move up your subscription date without paying more than you were & having to input all your information again. would be nice to have a every 3 week delivery option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize, please be advised that we have a charge now option on our website for your subscription if you wish to initiate a subscription shipment anytime. Also, if you wish to modify your su...
Read full response »Larry
Site Experience Feedback
Nov 11, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Lil Earl Jr
Site Experience Feedback
Nov 11, 2024
Sweet and nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Sherry
Site Experience Feedback
Nov 11, 2024
My choice of cigars is very hard to find in local stores, so Gotham works out for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
redd73
Site Experience Feedback
Nov 11, 2024
Everything is always great with Gotham! I like that they send an email letting you know when to expect the delivery because the tracking number usually tells you something different
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
JC
Site Experience Feedback
Nov 11, 2024
I save time, gas, money, and love that they are delivered directly to my front door.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Francis
Site Experience Feedback
Oct 29, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Francis
Post-Delivery Feedback
Nov 11, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
I.K.
Site Experience Feedback
Oct 24, 2024
Easy check out experience. Decent selection. Quality of product, pending......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Cole H
Site Experience Feedback
Nov 11, 2024
great product availability, excellent pricing, normal shipping rates
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
NATE
Site Experience Feedback
Nov 11, 2024
NICE VARIETY OF CIGARS
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Gallo
Site Experience Feedback
Nov 10, 2024
I placed an order for cigars and was asked to take a Survey. I did . Thank you and have a nice day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 10, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Quinny
Site Experience Feedback
Nov 10, 2024
I had no issues ordering from Gotham, they have a very good selection of products and names!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Trevor
Site Experience Feedback
Nov 10, 2024
So far so good!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
JTfromAK
Site Experience Feedback
Nov 10, 2024
An amazing selection of premium cigars for amazing prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Smokey
Site Experience Feedback
Nov 10, 2024
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jules
Site Experience Feedback
Nov 10, 2024
Easy to search. Didn’t have one of the flavors i was looking for but everything else was easy.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
DMJ1080
Site Experience Feedback
Nov 10, 2024
Site was a bit slow loading for billing and shipping but overall wasn’t a bad experience
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take this into consid...
Read full response »iDreamofAnna
Site Experience Feedback
Nov 10, 2024
The website was easy to use, found all I needed in seconds. Checkout was a breeze & appreciate the discounts for auto ship orders. My boyfriend and I were missing those flavored swishers out here in California. Can’t wait for the nostalgia, very excited to be a returning customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Higgins
Site Experience Feedback
Nov 10, 2024
Way much better then going to the store because they over priced there products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars