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1A Auto Parts Reviews - 11,755 Review - 9.1/10

Dec 3, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for 1A Auto Parts

Showing 161 - 180 of 11,755

Srd78

Post-Delivery Feedback

Dec 01, 2024

Part was not even applicable

Maddog

Site Experience Feedback

Dec 01, 2024

šŸ‘

Jonjon

Site Experience Feedback

Dec 01, 2024

Very good provided what ibwas looking for

Grillboss1

Site Experience Feedback

Nov 23, 2024

1st order everything was great


Post-Delivery Feedback

Dec 01, 2024

The first caliper I purchased failed within 40 miles of driving. One side of the caliper blew out and caused failure of brakes.

Rikrod

Site Experience Feedback

Dec 01, 2024

Easy

Aj

Site Experience Feedback

Nov 20, 2024

Greal

KV

Site Experience Feedback

Nov 26, 2024

Easy to search for parts


Post-Delivery Feedback

Dec 01, 2024

I contact a1 auto by email customer service respond and replaced the defect parts wow thanks

MaxM

Site Experience Feedback

Dec 01, 2024

It was easy to navigate and the hard to find parts that I needed were in stock.

beach girl

Site Experience Feedback

Dec 01, 2024

Easy to find the part I was looking for and able to verify it fits my vehicle. Wished they had solid white in stock. Site should auto populate the promo code/Cyber Code.

KaosB

Site Experience Feedback

Dec 01, 2024

It's a user friendly site with much information and products and just fingertips.

Nothing

Site Experience Feedback

Dec 01, 2024

No problem

Russo

Site Experience Feedback

Dec 01, 2024

Everyting is clear and fine.

JK2000

Site Experience Feedback

Dec 01, 2024

Found what I needed. Vehicle trim models should be included with vehicle search criteria.

Rico

Site Experience Feedback

Dec 01, 2024

Great

Bizo Lima

Site Experience Feedback

Nov 30, 2024

Need more part for my 2000 3.0 V6 manual transmission Camry

Axel

Site Experience Feedback

Nov 30, 2024

I purchased wheel bearings for my work truck and was able to install them without any issues at all. Couldnā€™t ask for anything better. Iā€™ve never had any negative experiences with 1A Auto.

Online Shopper

Site Experience Feedback

Nov 30, 2024

It was fast and easy transaction. Haven't received product but think it will work great! Was an excellent price.

Ctapia

Site Experience Feedback

Nov 30, 2024

It was easy and clear to navigate during my purchase

Ramon

Site Experience Feedback

Nov 30, 2024

Easy to use fast and great quality parts

Big Fella

Site Experience Feedback

Nov 30, 2024

Prices reasonably cheap and free shipping and a how to video to complete your project