zZounds Reviews - 4,956 Post-Delivery Reviews - 9.6/10
zZounds Rating
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2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,558
MrRambo
Site Experience FeedbackJun 21, 2026
Best website for musical equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C-Train
Site Experience FeedbackJun 21, 2026
Super easy and convenient checkout. All charges and costs were upfront, multiple payment plans available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Writ2276
Site Experience FeedbackJun 21, 2026
All good, not one issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackJun 21, 2026
I love Zzounds. They usually have what I’m looking for. I do wish there was a dark option for the website though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
GG yovel
Site Experience FeedbackJun 21, 2026
The website design was sleek and very user-friendly. I look forward to future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bdubs031495
Site Experience FeedbackJun 21, 2026
Great experience! Fast and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travochi
Site Experience FeedbackJun 21, 2026
Always a good experience I purchase from Zzounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marc
Site Experience FeedbackJun 21, 2026
very easy to navigate and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khani
Site Experience FeedbackJun 21, 2026
Was sent over from dendenbmx's channel and do not regret checking it out, site was easy to use, great selection of guitars and easy check out would 100% recommend again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gw
Site Experience FeedbackJun 21, 2026
Easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAXX-Q
Site Experience FeedbackJun 21, 2026
Love these guys, they always come through. I need a job here lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigdawg76
Site Experience FeedbackJun 21, 2026
It is always nice and easy and a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I had an issue with a returned SM7B missing key marks
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marmar
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
The best store to purchase dj equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I love to shop in this store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vee
Site Experience FeedbackJun 21, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 21, 2026
Was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackJun 21, 2026
Love the no credit check payment plan!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Good safe and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAY money
Site Experience FeedbackJun 21, 2026
I love zz sounds like I've stated before I've bought 2 guitars from zz sounds and it's nice to make payments on my dream guitars and I'll be making another big purchase when I pay off my account so thanks soucknzxsounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Post-Delivery FeedbackJun 21, 2026
Had a gig Saturday, so needing a new amplifier i was worried it not being delivered on time .by noon that Saturday I received my amplifier in plenty of time for my gig .well satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Blind Stevie blue
Site Experience FeedbackJun 21, 2026
They're always been an excellent company and I've spent several thousand dollars there. I wish they would inspect the guitars in a bit more before they send them out. I've had to do set up work on almost everyone that I've received because of inadequate craftsmanship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dadpool
Site Experience FeedbackJun 21, 2026
Great site will be purchasing more items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackJun 21, 2026
I love zZounds I purchase almost all my stuff from here the delivery is on point and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
STUNNA
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coyote1322
Site Experience FeedbackJun 21, 2026
I really liked the selection and pay options keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Reyn
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NAD
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Zay
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dsisson
Site Experience FeedbackJun 21, 2026
Really easy to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackJun 21, 2026
Great time
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
BassMan
Site Experience FeedbackJun 21, 2026
I was appointed to you by one of our musicians and I'm excited
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nate
Site Experience FeedbackJun 21, 2026
Good easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex S
Site Experience FeedbackJun 21, 2026
I had a great interaction buying this Murphy Lab 63’ SG Junior. The customer service rep was able to get me a better price than listed. Thank you for your help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LCCJr
Site Experience FeedbackJun 21, 2026
Great experience shopping at Zzounds as always.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Brian
Site Experience FeedbackJun 21, 2026
I've used zZounds for several years. I mostly purchase guitar strings but i have also purchased guitars in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjames3023
Site Experience FeedbackJun 21, 2026
I really enjoy doing business with Zzounds. From the ease of purchasing online to being able to contact an actual person, sounds delivers a great buying experience. Very thankful for the payment plans as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 21, 2026
Everything always goes smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJGRIND
Site Experience FeedbackJun 21, 2026
Great service and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackJun 21, 2026
The online purchase was easy and smooth. I love that you're given options with payment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rabbid Duck
Site Experience FeedbackJun 21, 2026
I have ordered from Zzounds four times and have always got fast shipping. It was also easy to find what I was looking for. I have returned one item due to a defect and customer service was very helpful on the return service and even shipped the replacement before the defective item was returned. Highly recommended to anyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RickyBobby
Site Experience FeedbackJun 21, 2026
Easy to navigate and great free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waiting
Site Experience FeedbackJun 21, 2026
waiting to see
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Robin
Site Experience FeedbackJun 21, 2026
Was looking for a specific item, found it effortlessly. Got a great payment plan as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bang bang
Site Experience FeedbackJun 21, 2026
Easy to maneuver
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GBH
Post-Delivery FeedbackJun 21, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10