zZounds Reviews - 41,527 Review - 9.6/10

Nov 22, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Recent Reviews for zZounds

Showing 1 - 20 of 41,527

Charlie

Site Experience Feedback

Nov 20, 2024

I love this site, naturally I prefer to shop local and support local but for a big company like zzounds that has to follow corporate measures. I have had nothing but amazing customer service and overall experience with you guys.

Dj King Slice

Site Experience Feedback

Nov 20, 2024

It has been good

MangoCorn

Site Experience Feedback

Nov 20, 2024

Easy and until I get my purchase…see it to believe it!

carnivore

Site Experience Feedback

Nov 20, 2024

good stuff

Accurate

Site Experience Feedback

Nov 20, 2024

A great service provider

Dre

Site Experience Feedback

Nov 20, 2024

Enjoyed the purchase. I've had my eye on it for some time.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Good

DOUBLEDSF

Site Experience Feedback

Nov 20, 2024

None

DJJEB

Site Experience Feedback

Nov 20, 2024

Easy and quick experience, can’t wait to play with my new gear

Boxer

Site Experience Feedback

Nov 20, 2024

Looked for a bass I was interested in. At first it seemed to be out of stock, then upon a different search it showed 2 to select from. I chose the one I wanted and placed the order. I chose zZounds over Sweetwater because it was in stock here, and the easy payment plan option.

Purpturnup

Site Experience Feedback

Nov 20, 2024

Website has great filters easy to navigate

Tua_pua

Site Experience Feedback

Nov 20, 2024

Good experience, there is a lot of items that I was in the market for. The only negative is I wish there was a better description of what comes in the box i.e cables

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

Overall great experience. Product delivered on time as stated.

Poppa

Site Experience Feedback

Nov 20, 2024

Great. Love doing business with ZZound

Hoofy

Site Experience Feedback

Nov 20, 2024

Very easy to order

Jmoss

Site Experience Feedback

Nov 20, 2024

I have been very excited and satisfied with all my transactions from zzounds. With the flexible payment options, I’m finally able to try gear that I would otherwise not have the opportunity to buy.

kara

Site Experience Feedback

Nov 20, 2024

Interaction was normal

rapalot

Site Experience Feedback

Nov 20, 2024

making your dreams come true with financing and super fast shipping its unbelievable the start of a long history of business from me was using guitar center no more ...thanks zz

Tibrey

Site Experience Feedback

Nov 20, 2024

Es una super tienda en linea que te facilita las compras en menos de 15 segundos me encanta esta pagina gracias

Biggdogg

Site Experience Feedback

Nov 20, 2024

It was great as always