zZounds Reviews - 41,527 Review - 9.6/10
2023
Platinum
Circle of
Excellence
17 years
zZounds Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.7 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 93% | 93% |
Neutral | 6% | 5% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Recent Reviews for zZounds
Showing 1 - 20 of 41,527
Charlie
Site Experience Feedback
Nov 20, 2024
I love this site, naturally I prefer to shop local and support local but for a big company like zzounds that has to follow corporate measures. I have had nothing but amazing customer service and overall experience with you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj King Slice
Site Experience Feedback
Nov 20, 2024
It has been good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
MangoCorn
Site Experience Feedback
Nov 20, 2024
Easy and until I get my purchase…see it to believe it!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
carnivore
Site Experience Feedback
Nov 20, 2024
good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Accurate
Site Experience Feedback
Nov 20, 2024
A great service provider
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dre
Site Experience Feedback
Nov 20, 2024
Enjoyed the purchase. I've had my eye on it for some time.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DOUBLEDSF
Site Experience Feedback
Nov 20, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJJEB
Site Experience Feedback
Nov 20, 2024
Easy and quick experience, can’t wait to play with my new gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boxer
Site Experience Feedback
Nov 20, 2024
Looked for a bass I was interested in. At first it seemed to be out of stock, then upon a different search it showed 2 to select from. I chose the one I wanted and placed the order. I chose zZounds over Sweetwater because it was in stock here, and the easy payment plan option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Purpturnup
Site Experience Feedback
Nov 20, 2024
Website has great filters easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tua_pua
Site Experience Feedback
Nov 20, 2024
Good experience, there is a lot of items that I was in the market for. The only negative is I wish there was a better description of what comes in the box i.e cables
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
Overall great experience. Product delivered on time as stated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Poppa
Site Experience Feedback
Nov 20, 2024
Great. Love doing business with ZZound
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoofy
Site Experience Feedback
Nov 20, 2024
Very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jmoss
Site Experience Feedback
Nov 20, 2024
I have been very excited and satisfied with all my transactions from zzounds. With the flexible payment options, I’m finally able to try gear that I would otherwise not have the opportunity to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kara
Site Experience Feedback
Nov 20, 2024
Interaction was normal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rapalot
Site Experience Feedback
Nov 20, 2024
making your dreams come true with financing and super fast shipping its unbelievable the start of a long history of business from me was using guitar center no more ...thanks zz
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tibrey
Site Experience Feedback
Nov 20, 2024
Es una super tienda en linea que te facilita las compras en menos de 15 segundos me encanta esta pagina gracias
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Biggdogg
Site Experience Feedback
Nov 20, 2024
It was great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »