zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,173 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 4% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,486
Goody
Site Experience FeedbackAug 5, 2026
Everything is good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dfresh
Site Experience FeedbackAug 5, 2026
I keep coming back to this site, you offer payment plans that work for me, so Thank You. Speedy shipping and have had no problems in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KeeKee
Site Experience FeedbackAug 5, 2026
My overall experience was a breeze. The transaction was seamless and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackAug 5, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jay
Site Experience FeedbackAug 5, 2026
Website is straight foward not hard to get around and pretty responsive. I found this website from a online video
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 5, 2026
Good overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 5, 2026
Today I just replaced a broken speaker, so super easy. I buy most of my gear on this site and recommend it to everyone I know.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rock mom
Site Experience FeedbackAug 5, 2026
Zzounds has allowed me to purchase music equipment for my two sons who have become professional musicians.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackAug 5, 2026
Easy to navigate and find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luigi007
Site Experience FeedbackAug 5, 2026
Awesome platform to purchase equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Bog
Site Experience FeedbackAug 5, 2026
I love the way you have so many payment options and how fast the product is received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davis
Site Experience FeedbackAug 5, 2026
No bad interactions, the site is just kind of clunky on mobile. Wish you guys would make an app!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kota
Site Experience FeedbackAug 5, 2026
It was easy to use
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
bkwalch
Site Experience FeedbackAug 5, 2026
Found an open box item for a good price. Fast and easy checkout. Free shipping is always a huge plus.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Marco
Site Experience FeedbackAug 5, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJGameTyme
Site Experience FeedbackAug 5, 2026
I had no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timmy
Site Experience FeedbackAug 5, 2026
Was good thanks for gift card
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Frist time but it seems easy and painless
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Broralph
Site Experience FeedbackAug 5, 2026
Not much to say, 1st time ordering. Hopefully everything goes smoothly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sledgehammer
Site Experience FeedbackAug 5, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Djleeto
Site Experience FeedbackAug 5, 2026
Gooooooood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny Spade
Site Experience FeedbackAug 5, 2026
Awesome financing. Paid a little more but left a comfortable cushion for finances.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackAug 5, 2026
Nothing was bad, The site is intuitive and user friendly.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MDAWA
Site Experience FeedbackAug 5, 2026
Already did won't really know till I get the merchandise see if it's the condition is represented as used and it works effectively and if I have any problems just returned then you can ask me about how I feel about the service
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jallen
Site Experience FeedbackAug 5, 2026
Some times selection is more limited than I'd like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackAug 5, 2026
Thank you again guys. I know I just bought my Martin from you guys but, we go around that track of life one time. Years ago, I had a Fender '52 reissue and this Squire looks just like it. Gotta have it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JesseJames
Site Experience FeedbackAug 5, 2026
It’s just easier
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 5, 2026
Not sure yet. Have not received the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brewsky
Site Experience FeedbackAug 5, 2026
I was pleased to see that I could get free shipping. this makes the shopping more comparable to Amazon
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Brent
Site Experience FeedbackAug 5, 2026
Website is always super easy and convenient. Some products I search for from time to time aren’t available but other than that it’s always been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayyy
Site Experience FeedbackAug 5, 2026
Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guitarpegs
Site Experience FeedbackAug 5, 2026
I had a very good experience and love finding what I want and priced good and availability to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Easy, straight forward and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whitey
Site Experience FeedbackAug 5, 2026
Very easy and quick to get through the order process. It would be cool if you could use Apple Pay for multiple payments but it’s all good either way. I have nothing bad to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavidVizuals
Site Experience FeedbackAug 5, 2026
Amazing! Interest free payments are super Clutch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miche Misambu
Site Experience FeedbackAug 5, 2026
I love what you are doing keep it up
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MrT
Site Experience FeedbackAug 5, 2026
Can’t wait to receive my package tomorrow I’m very excited
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael
Site Experience FeedbackAug 5, 2026
Fantastic experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The producer
Site Experience FeedbackAug 5, 2026
ezzamed379@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAURO M
Site Experience FeedbackAug 5, 2026
Good prices and excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sugg
Site Experience FeedbackAug 5, 2026
always get geat service from Zzounds, affordable, easy payment plans, quick delivery. everything ine needs to keep their craft moving
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
burnside
Site Experience FeedbackAug 5, 2026
Everything went smooth and fast. No back and forth or slow loading. Just quick and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAD
Site Experience FeedbackAug 5, 2026
Great website. Couldn’t believe it have no credit check and a can pay overtime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I’m just old fashioned
Post-Delivery FeedbackAug 5, 2026
I just started a new gig. I’m getting my controller dialed in.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 4
Drshea
Site Experience FeedbackAug 5, 2026
I am happy to know I found one of the products I’ve been looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabby
Site Experience FeedbackAug 5, 2026
Was able to find the bass I wanted for a more than reasonable price, I love the fact that payment plans are an option for those who can’t pay everything at once! So excited for my purchase to arrive.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Grey.nas
Site Experience FeedbackAug 5, 2026
Great experience. Fast and easy!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate D.
Site Experience FeedbackAug 5, 2026
Zack helped me get a good deal on a keyboard stand I was looking to buy. Shoutout to Zack!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
All goid
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Calebdanielalves
Site Experience FeedbackAug 5, 2026
It was really nice
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9