Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 34,464 Review - 9.4/10

Jan 21, 2025
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%83%

Neutral

12%12%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.8 out of 10

Recent Reviews for Avon - Official Store

Showing 1 - 20 of 34,464

Anita

Site Experience Feedback

Jan 19, 2025

Easy

Jo

Site Experience Feedback

Jan 19, 2025

Haiku jar cream @$4.99 showing as new product, but did prior exist, and not in stock. When it does restock, the free shipping offer for this one item will probably not be available☹️

Online Shopper

Site Experience Feedback

Jan 19, 2025

Could not find place to input code ‘Welcome15’

Online Shopper

Site Experience Feedback

Jan 19, 2025

Ordered because of the free shipping order regardless of purchase.

Secret admirer

Site Experience Feedback

Jan 19, 2025

I had no problems at all. Very easy! I am so happy to try some of the products I loved years ago!

Jym

Site Experience Feedback

Jan 19, 2025

Overall interaction was great. Love the selection of products and the website is user friendly!

Happy Customer

Site Experience Feedback

Jan 19, 2025

There weren't any issues whatsoever.

Jeanne

Post-Delivery Feedback

Jan 19, 2025

I would order more if the shipping costs were lower.

LittleLily

Post-Delivery Feedback

Jan 19, 2025

I went to Avon.com b/c I needed more Skin-So-Soft bath oil. I like the original scent the best. While I was there I thought I'd look for some of their lip saver stuff...AND COULDN'T FIND IT! I ordered some other stuff instead - it didn't have the same flavor varieties, but I got 4 of the Cherry - can't go wrong with Cherry! I still search for the peach-topped hand cream they had for little girls in the 60's - I loved that stuff!

Skunk

Site Experience Feedback

Jan 02, 2025

Since the face cream I like has gotten expensive, I started using other products, but I didn't care for them as well as the AVON products.


Post-Delivery Feedback

Jan 19, 2025

I have tried two different day/night creams but none of them feel as smooth or less greasy than the Avon creams I have used for many years.

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

Enjoy the free delivery on $25. or more and the ease of ordering from my Avon Rep, Angelina's Store

DSC

Site Experience Feedback

Jan 19, 2025

always a good experience

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

I love the glimmer stick eye liner!

BreezyCook

Site Experience Feedback

Jan 19, 2025

Overall experience on today's order was good.

Bizzyboo

Site Experience Feedback

Jan 19, 2025

I would like to order a bigger quantity of lotion and shampoo. It is something I need because we are a big family and I would love to buy a bigger bottle of them.

dmb

Site Experience Feedback

Jan 19, 2025

No problems at all

Joan

Site Experience Feedback

Jan 19, 2025

Easy to navigate

Online Shopper

Site Experience Feedback

Jan 19, 2025

My coupon code did not automatically populate even though I clicked on it. I had to go back and enter it manually. When I was checking out, I found it difficult to manipulate the check-out page. It was difficult for me to scroll through the items in order to check the quantity and price. I will also say that I have been using a number of Avon products for many years and have been happy with my current regime which I think I have been using for over 20 years. I was unable to purchase the eye cream I usually use because it is not available until July and without the benefit of being able to try a product before buying, I bought two others to try at a cost of $40. It would be great to sample a product before buying. I also wonder why there are so many products that are used for essentially to achieve the same results. I liked when Avon products were Avon products.

bob

Site Experience Feedback

Jan 19, 2025

interesting website

Online Shopper

Site Experience Feedback

Jan 19, 2025

I like the website. Everything is easy to find and checkout is easy.