Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 34,924 Review - 9.4/10

Dec 3, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Avon - Official Store

Showing 21 - 40 of 34,924

Senta

Site Experience Feedback

Dec 01, 2024

Loved everything, just not happy the price of the Anew facial cream went up from $22. To $27.

Andy

Site Experience Feedback

Dec 01, 2024

positive experience. I found what I wanted.

Ladyrn

Site Experience Feedback

Dec 01, 2024

Good experience

Online Shopper

Site Experience Feedback

Dec 01, 2024

Not enough discounts, cannot find a product.

Kat

Site Experience Feedback

Dec 01, 2024

Shopping was made easy and I was able to pick up a few Christmas gifts too.

Anonymous

Site Experience Feedback

Dec 01, 2024

It’s a nice website I enjoyed the viewing option. By doing that it helped me decide on a color.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Survey is too long

Amy

Site Experience Feedback

Dec 01, 2024

Found it difficult to see items and place orders. Never had problems with former presentations.

Mother Teresa

Site Experience Feedback

Dec 01, 2024

Site was easy to navigate. I appreciated the ease of searching for the items I was hoping to buy in the search bar and how accurately they came up. My only issue today was not being able to combine 2 offers (free shipping and 15% off) at the same time. I appreciate being able to save money when I can and it's a bummer that Avon doesn't allow customers to maximize savings.

Steve F

Site Experience Feedback

Dec 01, 2024

Avon website was very easy to navigate and I was able to find everything I needed very easily and checkout was a breeze

Mommapenn

Site Experience Feedback

Dec 01, 2024

Easy to navigate and easy to check out. Good prices.

DJ

Site Experience Feedback

Dec 01, 2024

Desperately need more Moisture Therapy Intensive Healing & Repair Cream. I prefer the one in the tube instead of the jar. It's on back order. I used to give a small tube of this to my daughter each year. Now we can never find it. My husband uses it too. We typically go through 8 4.2 oz tube's a year.

Darlene

Site Experience Feedback

Dec 01, 2024

Website is not user fiendly. Difficult time editing cart and having to refresh. I had a rep for years and loved the customer service she provided, Kandi Shoop. I purchased much more thru the rep than online. Miss those days. I dojn't try new products and a hassle if you don't like something to return.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Too many out of stock items. Brochure on line is the environment I want but it loses itself and you have to restart alot. AVON has to remain a reliable product above all else. Keep with what you do best. Stop offering one off items that you must have gotten a deal on. Stop giving up on tried and true items that are relied upon to be available. Who's running the Marketing Dept. Time to relocate their desk. Know your customers old and new . Get back to how you earned your fame.

C

Site Experience Feedback

Dec 01, 2024

Not everything was in stock again. Prices continue to increase.

Iconic Shopping

Site Experience Feedback

Dec 01, 2024

It was easy accessing the website for orders. I did notice the price increases in previous products I use to order from another representative. Some products I was searching for gifts (lip balms) and they are out.

1993

Site Experience Feedback

Dec 01, 2024

Good

Pawlker

Site Experience Feedback

Dec 01, 2024

Went there found what I needed and checked out

Online Shopper

Post-Delivery Feedback

Dec 01, 2024

One of my perfumes won't spray. It seems to have an issue.

Glamma

Site Experience Feedback

Dec 01, 2024

No issues easy check out