Avon - Official Store Reviews - 34,924 Review - 9.4/10
Avon - Official Store Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 82% |
Neutral | 12% | 12% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 20 of 34,924
Online Shopper
Site Experience Feedback
Dec 01, 2024
Disappointed that there is no cuticle repair creme.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Dragonfly
Site Experience Feedback
Dec 01, 2024
My interaction with the site was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Javier
Site Experience Feedback
Dec 01, 2024
Super
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathie
Site Experience Feedback
Nov 14, 2024
When I first tried placing my order, it would not let me do so. I went back to the order the next day and was supposed to get free shipping with an order of $40 or more. I could not put the code in to get that offer, so I didn't complete it. Then I get an email from Avon saying free shipping with orders over $25. So I placed a new order. Then it kept saying I had ordered 9 of an item that I had just ordered 4 of. It took quite a bit of messing around with the order before I got it to all come up correctly. What a nightmare! But I will still order from Avon because I really like the eyeliner they have. Just hope the process goes more smoothly the next time!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Cathie
Post-Delivery Feedback
Dec 01, 2024
I had placed an order and received an email from Avon that the order was on its way. Waited a week, but the order didn't arrive. I called and Avon graciously agreed to send the order out again. Of course, the order came the next day...five days after tracking said it had been delivered! I called Avon to see how to return the replacement order they had sent. They said to just keep it! How generous of them! I will totally continue to order from Avon. They are a great company!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
Holly
Post-Delivery Feedback
Dec 01, 2024
Good quality and extremely fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Vicky
Site Experience Feedback
Dec 01, 2024
I've heard Avon is in bankruptcy?!! and am afraid it will disappear! I'm not sure, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lips
Site Experience Feedback
Nov 29, 2024
you can't search for an item. You have to find the item in a series of lists. this is irritating and time-consuming. I often give up.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 2
- Full ratings for this review »
Tina
Site Experience Feedback
Dec 01, 2024
The only thing I don't like,is the text message I received said,shipping was free with a purchase of 15 dollars or more. For black Friday. But,I was going to order the oddesey anyway,before u ran out again.lol...thanks
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
GG
Site Experience Feedback
Dec 01, 2024
The website is easy to Maneuver.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dab
Site Experience Feedback
Dec 01, 2024
easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Lil's Purchase
Site Experience Feedback
Dec 01, 2024
I found what I needed without much effort.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Monalisa
Site Experience Feedback
Dec 01, 2024
Everything was great and I'm looking forward to receiving my products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barbie
Site Experience Feedback
Dec 01, 2024
I did try to order a few things that were not available. I will try again soon, but it is very frustrating when items are unavailable. This has happened to me several times in the past as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
patsy
Site Experience Feedback
Dec 01, 2024
could not find the shower gel or shampoo to go with my perfume.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Luna
Site Experience Feedback
Dec 01, 2024
As much as I love so many of your products, I miss receiving good samples. I also think that some of the prices have increased beyond what I'm willing to spend without the ability to return things that are not quite what I thought.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
shipping fees are high, considering my ambassador is located in my city.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
JKL
Site Experience Feedback
Dec 01, 2024
I sold Avon for over 20 years so the online experience is new. Individual products are sometimes hard to find. everything is fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tamie
Site Experience Feedback
Dec 01, 2024
I was hoping to find Rich Moisture face cream I used a long time ago, but was disappointed it was no longer available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PSB
Site Experience Feedback
Dec 01, 2024
Disappointed that the 2 items i need most are out of stock
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Rj
Site Experience Feedback
Nov 13, 2024
Easy to navigate and find what I wanted and/or needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »