Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 34,924 Review - 9.4/10

Dec 3, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Avon - Official Store

Showing 1 - 20 of 34,924

Online Shopper

Site Experience Feedback

Dec 01, 2024

Disappointed that there is no cuticle repair creme.

Dragonfly

Site Experience Feedback

Dec 01, 2024

My interaction with the site was great.

Javier

Site Experience Feedback

Dec 01, 2024

Super

Cathie

Site Experience Feedback

Nov 14, 2024

When I first tried placing my order, it would not let me do so. I went back to the order the next day and was supposed to get free shipping with an order of $40 or more. I could not put the code in to get that offer, so I didn't complete it. Then I get an email from Avon saying free shipping with orders over $25. So I placed a new order. Then it kept saying I had ordered 9 of an item that I had just ordered 4 of. It took quite a bit of messing around with the order before I got it to all come up correctly. What a nightmare! But I will still order from Avon because I really like the eyeliner they have. Just hope the process goes more smoothly the next time!


Post-Delivery Feedback

Dec 01, 2024

I had placed an order and received an email from Avon that the order was on its way. Waited a week, but the order didn't arrive. I called and Avon graciously agreed to send the order out again. Of course, the order came the next day...five days after tracking said it had been delivered! I called Avon to see how to return the replacement order they had sent. They said to just keep it! How generous of them! I will totally continue to order from Avon. They are a great company!

Holly

Post-Delivery Feedback

Dec 01, 2024

Good quality and extremely fast delivery

Vicky

Site Experience Feedback

Dec 01, 2024

I've heard Avon is in bankruptcy?!! and am afraid it will disappear! I'm not sure, though.

lips

Site Experience Feedback

Nov 29, 2024

you can't search for an item. You have to find the item in a series of lists. this is irritating and time-consuming. I often give up.

Tina

Site Experience Feedback

Dec 01, 2024

The only thing I don't like,is the text message I received said,shipping was free with a purchase of 15 dollars or more. For black Friday. But,I was going to order the oddesey anyway,before u ran out again.lol...thanks

GG

Site Experience Feedback

Dec 01, 2024

The website is easy to Maneuver.

Dab

Site Experience Feedback

Dec 01, 2024

easy to use

Lil's Purchase

Site Experience Feedback

Dec 01, 2024

I found what I needed without much effort.

Monalisa

Site Experience Feedback

Dec 01, 2024

Everything was great and I'm looking forward to receiving my products!

Barbie

Site Experience Feedback

Dec 01, 2024

I did try to order a few things that were not available. I will try again soon, but it is very frustrating when items are unavailable. This has happened to me several times in the past as well.

patsy

Site Experience Feedback

Dec 01, 2024

could not find the shower gel or shampoo to go with my perfume.

Luna

Site Experience Feedback

Dec 01, 2024

As much as I love so many of your products, I miss receiving good samples. I also think that some of the prices have increased beyond what I'm willing to spend without the ability to return things that are not quite what I thought.

Online Shopper

Site Experience Feedback

Nov 19, 2024

shipping fees are high, considering my ambassador is located in my city.

JKL

Site Experience Feedback

Dec 01, 2024

I sold Avon for over 20 years so the online experience is new. Individual products are sometimes hard to find. everything is fine.

Tamie

Site Experience Feedback

Dec 01, 2024

I was hoping to find Rich Moisture face cream I used a long time ago, but was disappointed it was no longer available

PSB

Site Experience Feedback

Dec 01, 2024

Disappointed that the 2 items i need most are out of stock

Rj

Site Experience Feedback

Nov 13, 2024

Easy to navigate and find what I wanted and/or needed.