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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 801 - 820 of 40,169

Online Shopper

Site Experience Feedback

Nov 23, 2024

You are always out of the 5 lb birthdaycake pebbles iso 100 protein options

Thank you for Black Friday savings!!

Site Experience Feedback

Nov 23, 2024

Easy to search for products, but not all products were available, or they were not on sale. I’m becoming more cautious about prices and check prices with Life Extension, Swanson, etc. and waited for the Black Friday specials before making purchases due to economic uncertainty. I purchased several Vitamin Shoppe products larger sizes on sale that were good bargains, some for myself, and some for holiday gifts for family. I’m happy with the specials you offered and will continue being a loyal customer.

N/A

Site Experience Feedback

Nov 23, 2024

First purchase easy to make. No trouble at all.

Niya

Site Experience Feedback

Nov 23, 2024

Very swift

Mel

Site Experience Feedback

Nov 23, 2024

Was very easy to use and they had coupons which is always nice!

T burks

Site Experience Feedback

Nov 23, 2024

Good pricing, coupon fast check out good selection

Kara

Site Experience Feedback

Oct 13, 2024

Everything worked out perfectly.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great, easy to use and accurate

Hope

Site Experience Feedback

Nov 23, 2024

The options were clear.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Was a good experience

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great experience fast processing

EE!👏

Site Experience Feedback

Nov 23, 2024

I like the website it's easy to use every thing is straight forward customers service is there if i need anything 🙌

JesusIsKing

Site Experience Feedback

Nov 23, 2024

Great experience.

Aiza

Site Experience Feedback

Nov 23, 2024

I really like the availability of vitamins and price

Brianna N

Site Experience Feedback

Nov 23, 2024

Sometimes depending how I'm searching I can't narrow from low to high or vice versus. There is always out of stock options that pull up as well on my list. It catches my eye and when I click to add all of a sudden it's out of stock. So take that off the search list

Unicorn

Site Experience Feedback

Nov 23, 2024

Navigating check out was a pain and waste of time. they automatically checked pick up at store when I wanted shipping and could not find that option when I went to check out. Had to re-do order several times to be sure all items were shopped. Need a better Edit option at check out to make this change. Or state it more clearly when in ordering mode.

Sondabiid

Site Experience Feedback

Nov 23, 2024

Good selection , great prices . Always a sale going on

Annon

Site Experience Feedback

Nov 23, 2024

Great

Kgrande

Site Experience Feedback

Nov 23, 2024

Every thing went great

Sue

Site Experience Feedback

Nov 23, 2024

Everything was great except for lack of a product I need. Love the 20% off