The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 181 - 200 of 40,418
Online Shopper
Site Experience Feedback
Nov 25, 2024
Hard to select things at the price offered
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Swag
Site Experience Feedback
Nov 13, 2024
Easy to find product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swag
Post-Delivery Feedback
Nov 25, 2024
Great selection and price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Will M.
Site Experience Feedback
Nov 25, 2024
I was able to complete my purchase with ease. The deal was too good to pass up.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
J
Site Experience Feedback
Nov 25, 2024
I was just wanting specific products but they always seem to be sold out. But the site is good at giving me alternative options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KiKi
Site Experience Feedback
Nov 25, 2024
I’ve never had any issues whether in store or online with The Vitamin Shoppe! Always my go to for all my supplement needs and wants. Great discounts, great product variety not to mention the support and knowledge of all employees
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Redsoxgurl
Site Experience Feedback
Nov 16, 2024
Easy and swift process
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Redsoxgurl
Post-Delivery Feedback
Nov 25, 2024
It was FedEx that messed up. I was concerned that the product would have melted but it was just fine. Enjoying my products and only wish that a ship to store option was available since I have strange hours.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 2
- Customer Support: N/A
- Full ratings for this review »
Harsh
Site Experience Feedback
Nov 14, 2024
Pleasant experience with no lag
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Harsh
Post-Delivery Feedback
Nov 25, 2024
I am extremely satisfied with my order from vitamin shoppe. Their online pricing and deals are very good along with fast and free shipping is amazing. I typically get my orders delivered within 5 days so amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
So far so good.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 25, 2024
I purchased a product I normally purchase from Amazon. The product was only available there on a very limited basis. i tried purchasing it at your brick and mortar store but it was not available in the packaging I was looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Terry
Site Experience Feedback
Nov 25, 2024
Website is easy to navigate, product information is well displayed! Shipping is fast, but also Love the pick-up in store option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meash
Site Experience Feedback
Nov 25, 2024
It was great. Had no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geranimals
Site Experience Feedback
Nov 25, 2024
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cay
Site Experience Feedback
Nov 25, 2024
Vitamin Shoppe is always easy to navigate, and their black friday deals + coupons beats their competitor. Highly recommend.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Leo
Site Experience Feedback
Nov 25, 2024
It was pretty good, lots of selection and was able to find the product i wanted super easily.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LauraG
Site Experience Feedback
Nov 25, 2024
Very happy with the Vitamin Shoppe Website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beautidr
Site Experience Feedback
Nov 25, 2024
I could not find what I wanted to order in vitamin shoppe brand by searching for vitamin D3. I had to find manage my orders and click on it there to place an additional order outside my autoship. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shipping and Store Pickup
Site Experience Feedback
Nov 25, 2024
Although I love the convince of shopping online, it seems the products I purchase are never available in the same place. I order 2 of each product. Either one is not available for home delivery, or if I do store pick up they only have one of the products I need. So I need to have multiple store pickups or store pick up and home delivery.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Suprawoman
Site Experience Feedback
Nov 25, 2024
All good. Found what I was looking for in stock. Great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Nov 25, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynda
Site Experience Feedback
Nov 25, 2024
Always easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
GAVA2610
Site Experience Feedback
Nov 25, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »