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The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 161 - 180 of 40,418

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great site and user friendly with great deals

Robert

Site Experience Feedback

Nov 17, 2024

Always have what I'm looking for, and items for me to try


Post-Delivery Feedback

Nov 25, 2024

Over all good experience. Great select and online ordering simple and easy

Kaely

Site Experience Feedback

Nov 25, 2024

Fine, smooth website experience

David

Site Experience Feedback

Nov 25, 2024

My experience was fine and seamless despite the selection of MRE Bars being limited, missing the flavor I wanted (cookies and cream).

Online Shopper

Site Experience Feedback

Nov 25, 2024

Very easy ordering experience.

Great

Site Experience Feedback

Nov 25, 2024

Always have great options and great prices.

Dkillnher

Site Experience Feedback

Nov 25, 2024

Pros: great options Cons: I can’t compare the products

Illicit

Site Experience Feedback

Nov 25, 2024

Good deal

Webbie

Site Experience Feedback

Nov 25, 2024

Good overall experience

Nana

Site Experience Feedback

Nov 25, 2024

The web site is easy to navigate.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I like ut

Macmal

Site Experience Feedback

Nov 15, 2024

Very nice and user friendly

Tea time

Site Experience Feedback

Nov 25, 2024

Very good

Joe T

Site Experience Feedback

Nov 25, 2024

Smooth process

Makenzi

Site Experience Feedback

Nov 25, 2024

Great experience. Always a super easy site to use!

TinkRBell

Site Experience Feedback

Nov 25, 2024

The prices have increased and are ridiculously higher than they should be.

Great deal/easy online purchase of Jocko Hydrate

Site Experience Feedback

Nov 25, 2024

I received an additional code, but couldn’t find a place to enter it. Other than that it was an excellent experience and I would purchase online from the vitamin shop again!

JayR

Site Experience Feedback

Nov 25, 2024

It was straightforward. Simple.

coach

Site Experience Feedback

Nov 25, 2024

excellent, easy to navigate

Jorge

Site Experience Feedback

Nov 20, 2024

Website advertises the current deals front and center.