Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,769 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 10% | 8% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,003
vero
Site Experience FeedbackAug 26, 2026
The Agent was very helpful and to the point that i never expect it was so quick and to the point, Thanks very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shai
Site Experience FeedbackAug 26, 2026
the website is very easy to use, and I always find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Post-Delivery FeedbackAug 26, 2026
I love the variety of styles and sizes.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NAILBOY
Post-Delivery FeedbackAug 26, 2026
Great products. Excellent sales and good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 26, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Busted
Site Experience FeedbackAug 26, 2026
I just wish that you would have beige in the style for bigger breasted women
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
em
Site Experience FeedbackAug 26, 2026
The website is really easy to go through, along with the filter system being easy to-use. I really like the array of both color and type of clothing/undergarments that is available. Though sometimes the filtering system isn't always accurate, or you can't select some styles even if previously seen to be there. Either way I'm super happy with everything! picking out my order was easy to do, and I can't wait to receive them :)
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 26, 2026
Pergect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KD Willi
Post-Delivery FeedbackAug 26, 2026
I really like the comfort of VS under garments. 100% cotton and durable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 26, 2026
Cardigan is beyond amazing. It is comfortable, fits great, and delightfully feminine. Absolutely love the pink fuzzy collar. It is my favorite wardrobe item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Stay91
Site Experience FeedbackAug 26, 2026
Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Megan
Post-Delivery FeedbackAug 26, 2026
I really love shopping there because you already know the quality you’ll be getting from them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 26, 2026
My order was canceled because there were “questions pertaining to my account”. I don’t have an account, I don’t want an account with you guys. If you had a question, why didn’t you just ask? This is incredibly frustrating because now I have to wait for the refund. Will not be repurchasing and will most likely not be a returning customer now
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Indo
Post-Delivery FeedbackAug 26, 2026
I just bought 2 of the VSX Sports Bras and they are so nice! They fit great and are so comfortable! My package came on time and everything was great! I highly suggest shopping at VS they are very helpful when needed, and the selection is so great with everything but looking for Sports bras they have a huge selection! the Sports bras they have others like the VSX but different backing. They are so cute! I love shopping at VS they have such great products that are made very durable and last years! You just can't go wrong with Victoria's Secret and I will be a customer for life!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Snokat92
Post-Delivery FeedbackAug 26, 2026
Almost missed the sale but managed to catch it and was just super excited at how many I was able to get because of the sale and a birthday coupon. They had so many to select from for my size and in the style I like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tarheel
Site Experience FeedbackAug 26, 2026
The website was easy to navigate. I found what I was looking for easily and quickly and I even found some sale items that I bought because they were on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Golden Fingers
Post-Delivery FeedbackAug 26, 2026
I LOVE VICTORIAS SECRET!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wes
Post-Delivery FeedbackAug 26, 2026
I wouldn't recommend mainly because of the expense. I ordered because of a deal that was going on and my order still didn't arrive the first time ordered, it was returned automatically by USPS. I waiting to see if Victoria Secret would refund me but I had to contact after so long to get the situation fixed
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: N/A
AngelRose1988
Post-Delivery FeedbackAug 26, 2026
Victoria’s Secret is one of my favorite places to shop. They have such a cute selection of clothing and products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jd
Post-Delivery FeedbackAug 26, 2026
There was a great sale on Victoria’s Secret underwear and perfume. I purchased two bottles of perfume and got 7 pairs of underwear for a great price. I’m pleased with the quality of the underwear, the elastic seems better than it had been being. My bottle of Bombshell was big and a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mer
Site Experience FeedbackAug 26, 2026
A bit difficult to navigate at times and glitches out a bit but otherwise the app and website are very well set up in terms of organization and overall appearance
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Gina
Site Experience FeedbackAug 25, 2026
I feel this website is easier to use than most. I really appreciated that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not yours
Site Experience FeedbackAug 25, 2026
I did not have a bad interaction at all, everything about the website is amazing so easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Very easy and simple to use. The layout is well thought out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Post-Delivery FeedbackAug 25, 2026
There was a sale for tshirt bras at Victoria secret that looked good. Very pretty color and pattern options. There were lace lined ones also that I am not personally a fan of, but if I were they were the cutest! I had a hard time not purchasing too many bras. I stopped at 5. Theyre colorful and beautiful and comfortable. They are also shaped a little better than my bras of a different brand, in that they don't have the empty gap at the top and dont squeeze me too tightly. I love them and am so happy that I came across the sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DeeJ
Post-Delivery FeedbackAug 25, 2026
The item came quickly which was great since I wanted the items for I trip I went on. I was unsure about sizing and quality from the reviews but both bras worked well for me
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Lisa P
Post-Delivery FeedbackAug 25, 2026
Very happy to be able to purchase my favorite perfume and lotion. Buying online was easy and products arrived in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ttalbott
Site Experience FeedbackAug 25, 2026
so I did a search on sports bras then changed search color and then it gave me more then sports bra option I didn't want to leave sports bras. so this needs fixed I want to search sport bra and then color
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wamo76
Site Experience FeedbackAug 25, 2026
Check out would be better if you could choose multiple payment methods
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marw
Site Experience FeedbackAug 25, 2026
The experience was good. I was looking for specific types of bras and it happened that I came upon the buy 2 get 1 free so that was a plus and I saw that the Levi’s jeans that I like were also on sale so that was another plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackAug 25, 2026
I ordered an item from the store and wasn't able to pick it up on time as I was traveling. I called customer service and they said that they would be able to extend my pickup by 5 buisness days. I then received an email that my order was cancelled for not picking it up at the original date. I called again and they replaced my order but then that got cancelled for some reason. It's frustrating to keep calling and trying to get my item.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Kc
Post-Delivery FeedbackAug 25, 2026
I loved everything about my purchase from Victoria’s Secret! Literally everything! The shorts were a tad big on the leg area but I put a couple stitches in and now they’re perfect! Btw it was very easy to bring in, if you don’t like it so baggy you can flip inside out and hem up the crotch however many inches you need, works like a charm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
dax
Site Experience FeedbackAug 25, 2026
Great service - extremely kind and cordial service rep.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klynn
Site Experience FeedbackAug 25, 2026
Easy to navigate. Good experience throughout entire process from shopping to checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackAug 25, 2026
Tasha is the most amazing as always! Super helpful, great personality and excellent service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby Girl 73
Post-Delivery FeedbackAug 25, 2026
I had a great Experience with Victoria Secret the price was perfect for my income and it arrived Before the ETA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fayeab82
Post-Delivery FeedbackAug 25, 2026
I like the way their stuff looks and fits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 25, 2026
I bought the bras for my fourteen year old granddaughter, who has been asking for VS wear. She loves them! The size was perfect, the fit is so comfortable. I will purchase more in the future.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patrice
Post-Delivery FeedbackAug 25, 2026
I love everything I've ever ordered and would highly recommend to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fumiyo
Post-Delivery FeedbackAug 25, 2026
The t-shirts I ordered were super cute but way too big. Looked like a dress on me. I a small person but these were way oversized.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Azcoolmom
Post-Delivery FeedbackAug 25, 2026
I had tried fragrances at the store, then found this amazing sale online. Ordering was a breeze and everything I wanted was in stock. Even my bra size. Got everything earlier than anticipated and it was incredibly well packed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 25, 2026
Everything was as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 25, 2026
Nothing to tell it was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thea67
Site Experience FeedbackAug 24, 2026
Out of Stock. Not enough size options.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Your Mom
Site Experience FeedbackAug 24, 2026
Awesome website! Had some trouble loading on my old phone!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Order not delivered
Site Experience FeedbackAug 24, 2026
I will never want to order from Victoria again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackAug 24, 2026
The customer service is good. Friendly and professional staff. I wanted a particular body mist the sample was there, but couldn't get it in the store. I thought l'll get it online but No! I thought l'll get it on line but it wasn't available.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Jess
Site Experience FeedbackAug 24, 2026
Overall I love the experience. Love all the product and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
My joggers shrunk and I dnt know what to do. Already worn
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
Tina
Site Experience FeedbackAug 24, 2026
Website was easy to order from
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9