Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,755 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 11% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 14% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,064
Online Shopper
Site Experience FeedbackJul 31, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debz
Site Experience FeedbackJul 31, 2026
Very user friendly website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shanti
Site Experience FeedbackJul 31, 2026
Items are displayed with available sizes. Ican also manage my account online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Be Beautiful
Site Experience FeedbackJul 31, 2026
On-Line works well. Many colors do not have matching bra and panty? Wonderful in-store employees as noted above. They deserve praise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Day
Site Experience FeedbackJul 31, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gbag
Site Experience FeedbackJul 31, 2026
Was easy hope my girl likes her new items
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michelle
Site Experience FeedbackJul 31, 2026
It was fine. Normal easy going
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
A father.
Site Experience FeedbackJul 31, 2026
Would like better sizing explanation - particularly for pre-teen children. Size chart only shows how to measure pants - not jackets / tops. Overall great website.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJul 31, 2026
It was great very easy to find what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackJul 31, 2026
Everything was good. Bought this for my daughter. Can’t wait for everything to get here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tt
Site Experience FeedbackJul 31, 2026
It was very good. Good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logank22
Site Experience FeedbackJul 31, 2026
I wish that the website informed me if something was out of stock versus not being an available size at all for that product. Looking for larger sizes (42 band size with large cups) is very hard to tell if the product actually comes in my size or if just band size 42 is available with smaller cups. I would also like an option to sign up for notifications for when a size/color is back in stock.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
KD
Site Experience FeedbackJul 31, 2026
Everything was perfect! Checkout was an extremely simple and smooth process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackJul 31, 2026
I have been a VS customer for many years and I've always had a good experience ordering items on their website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divine
Site Experience FeedbackJul 31, 2026
New customer discount of 15% didn't apply and chatting with the bot did not good eaither
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Toots
Site Experience FeedbackJul 31, 2026
It was an okay experience, it kept telling me there was an error on the app when I attempted to purchase. I had to go to the website and try to purchase from there, where it finally told me the error was that I had to fix some information. Additionally, I’m not happy about the shipping price, I bought something on sale and added a birthday reward and still ended up paying more than the original price of the item I purchased.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 31, 2026
All was good. Love the bras
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petlover23
Site Experience FeedbackJul 31, 2026
Excellent experience all around!! Super great price promotions choices options products!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackJul 31, 2026
I love the sale items that they had today is why I purchased and I wanted free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJul 31, 2026
I will continue to make purchases. I love the products and with the great sales it makes buying affordable! Products have wonderful quality. The fragrances are unbeatable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackJul 31, 2026
Love Pink Shirts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah S.
Site Experience FeedbackJul 31, 2026
Easy to find what i was looking for and deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer!
Site Experience FeedbackJul 31, 2026
Associate Gurlie gave us the best assistance we have ever gotten! We will be back soon! Thank you so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
I love how the website is able to check each store and lets the customer know if items are available for store pickup. What I don’t like is that shipping is $8.00. I think shipping should be a flat rate of $4.00 if under $50.00 especially if you are reward member.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJul 31, 2026
Had fun picking out what I wanted for my birthday today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missbeebee
Site Experience FeedbackJul 31, 2026
Love my discounts , helps a lot during this economy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tcoop
Site Experience FeedbackJul 31, 2026
Web site is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duchess
Site Experience FeedbackJul 31, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Quick and easy, website did not buffer. It went smoothly.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Nayibe3
Site Experience FeedbackJul 31, 2026
100% satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Char
Site Experience FeedbackJul 31, 2026
I had a very good experience and will purchase from this merchant again
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lele
Site Experience FeedbackJul 31, 2026
It was quick and easy to find what I was looking took no time at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
No problems
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missjaded
Site Experience FeedbackJul 31, 2026
My visit was perfect. All of the sale items I wanted I was able to order. My cart was easy to handle as was payment. Seriously Happy shopper!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dede34
Post-Delivery FeedbackJul 31, 2026
I love shop here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tasha
Site Experience FeedbackJul 31, 2026
Nothing bad to say, I love Victoria’s Secret!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MissMary
Site Experience FeedbackJul 31, 2026
I can get on anytime and put things in my cart. I can leave them there and go back later to purchase my items. The codes for deductions and rewards are very easy to use. Using my Victoria’s Secret card makes my purchases to easy to use and buy what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lana
Site Experience FeedbackJul 31, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
DBJ
Post-Delivery FeedbackJul 31, 2026
Excellent product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ceecee
Site Experience FeedbackJul 31, 2026
My credit limit was decreased and I paid my bill off. I’ve never had that happen to me
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tai
Site Experience FeedbackJul 31, 2026
good,website is user friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dannie
Site Experience FeedbackJul 31, 2026
Fast and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
RayRay
Site Experience FeedbackJul 31, 2026
It was easy simple and fast (I Love)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cee
Site Experience FeedbackJul 31, 2026
I was satisfied. One, I usually visit the store but I have a temporary elbow injury. I was encouraged to purchase due to exciting patterns and coupons .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vs lover
Site Experience FeedbackJul 31, 2026
I love this website, not overly complicated or anything just perfect. I love how the pink side is more for teens and vs is more for adults! Perfect for any age range for 14+! And I live how vs and pink have their fragrances separately so it’s easier to find your go to’s or new releases! I <3 vs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SquirrellyPeacock
Site Experience FeedbackJul 31, 2026
Website was easy to use. I found all the items I needed at a great price. I should receive the items in 5-7 days. Great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Me encanta comprar en línea, porque las tiendas te he tenido muy mala experiencia. Las personas que trabajan ahí son muy malas y todo está muy desordenado
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10