Victoria's Secret Reviews - 40,147 Review - 9.1/10
Victoria's Secret Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 78% |
Neutral | 13% | 13% |
Negative | 12% | 10% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 20 of 40,147
Lucky 1
Site Experience Feedback
Dec 17, 2024
I like shopping online. I prefer NOT to shop in store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucky 1
Post-Delivery Feedback
Jan 09, 2025
I love shopping online with Victoria Secret it’s convenient
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Zeth
Site Experience Feedback
Dec 27, 2024
It was always a pleasure shopping online as products appearance onsite is clear and is descriptive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oggie lady
Site Experience Feedback
Dec 28, 2024
Cost of shipping way to much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oggie lady
Post-Delivery Feedback
Jan 09, 2025
I love there underwear cotton stretch hiphuger. Only underwear I'd wear hard to find in store in my size. Online way to much for shipping one pair. Won't do that again
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Moni
Site Experience Feedback
Dec 29, 2024
Perfume I wanted wasn't under perfume and the checkout was hard
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Moni
Post-Delivery Feedback
Jan 09, 2025
I searched perfume and the one I wanted did not come up. It came up when I was looking for something else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ailina
Post-Delivery Feedback
Jan 09, 2025
The only one thing is did not like the smell of one of the products and will return, other than that everything is great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Candice
Site Experience Feedback
Dec 27, 2024
I had to really search for the product descriptions of each item that was slightly less convenient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Candice
Post-Delivery Feedback
Jan 09, 2025
The quality of some new brands is very different than what I'm used to buying. The shipping takes an extremely long time to get here compared to any other retailer I order from online, especially other lingerie brands. The pics on the website don't show the inside of the bra and one of the bras had sewn in push up cups which now leave marks on me when I wear that bra. The texture looks completely different than the picture online as well. When I contacted customercare they gave me wrong information so I ended up having to drive to a store to fix the problem myself in the end. I have been loyal to VS for pretty much 30 years but at this point I've started ordering from a lot of other lingerie brands because of more consistent quality, and much faster shipping.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 1
- Customer Support: 4
- Full ratings for this review »
Noone
Post-Delivery Feedback
Jan 09, 2025
I have nothing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 8
- Full ratings for this review »
Ladybug
Site Experience Feedback
Dec 28, 2024
I like collections all together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ladybug
Post-Delivery Feedback
Jan 09, 2025
Your sizes are on point to actual sizing, you have such wide variety of items and colors with loads of deals always.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BDGirl
Post-Delivery Feedback
Jan 09, 2025
The web site and ease of ordering is very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ru
Site Experience Feedback
Dec 17, 2024
My first time buying online from vs. Was kind of fun.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ru
Post-Delivery Feedback
Jan 09, 2025
It was fine and fun.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
None
Post-Delivery Feedback
Jan 09, 2025
Always easy to find what I need. Good selections.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Wa Wa
Site Experience Feedback
Dec 28, 2024
Good I like doing surveys get coupons , i love products i got
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 23, 2024
Great experience and will order again!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 09, 2025
I've ordered twice from VS and have had all good experiences will definitely recommend!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nichole
Site Experience Feedback
Dec 29, 2024
I don't really know honestly.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Nichole
Post-Delivery Feedback
Jan 09, 2025
My experience was rather good, I just don't like the shipper you all chose (FedEx) because of how they track packages. But I do recommend VICTORIA'S SECRET.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Titan
Site Experience Feedback
Jan 01, 2025
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Titan
Post-Delivery Feedback
Jan 09, 2025
High quality and look amazing on her.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Meagan
Site Experience Feedback
Dec 17, 2024
Quality of everything and glamorous products are so wonderful!! Thank you!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flower
Post-Delivery Feedback
Jan 09, 2025
The platform slippers were awful, night for a gift never thinking they would not have any padding on them.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Peggy
Site Experience Feedback
Dec 23, 2024
See my last written response regarding the free item I never received nor was I notified or provided once the item was back in stock. It was a negative experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 09, 2025
All items arrived on time, and I got a great deal on everything I purchased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mahra R
Site Experience Feedback
Dec 25, 2024
Easy, quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mahra R
Post-Delivery Feedback
Jan 09, 2025
I found the cutest boy-short no show underwear! It came on time (thankfully), as I needed it for a pair of leggings I got. They worked perfectly, couldn't even tell I was wearing longer underwear! They smoothed put my butt (the issue) so you couldn't see too much. Very natural, I loved the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »