Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.2/10 overall rating based on 4,746 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 9% | 10% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 14% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,022
N
Site Experience FeedbackJul 17, 2026
C
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alonso
Site Experience FeedbackJul 17, 2026
Great experience buying from this brand!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horu
Site Experience FeedbackJul 17, 2026
Muy bueno
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hillz
Site Experience FeedbackJul 17, 2026
Oh gosh, I left that comment with the customer care box and didn't know this space would be available! I guess just look at that comment space :)
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 17, 2026
Easy to pick the items since the site tells you what is available with the sizes
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ayleen
Site Experience FeedbackJul 17, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Berry
Site Experience FeedbackJul 17, 2026
The online shopping process was great. Victoria Secret has quality products. I'm definitely going to tell my family and friends to shop at Victoria's Secret.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Champion 69
Site Experience FeedbackJul 17, 2026
No complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kris
Site Experience FeedbackJul 17, 2026
The cart would only allow 30 things. It dropped things off of my cart but did not put it wishlist or anywhere else. It made me miss my 15% off first oder coupon
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Sav
Site Experience FeedbackJul 17, 2026
I think the site is overall pretty good, I do fear there was less selection of what I was specifically looking for and the pricing has always been a bit much. I don't know who's problem that is but it's does make me overthink my purchase and question it in the first place.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
nevaeh
Site Experience FeedbackJul 17, 2026
i love the website and it is very easy to navigate. I just wish that the website would tell us when the offers end
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ambilicious
Site Experience FeedbackJul 17, 2026
The site design is easy to navigate , my only complaint is that each color of said item is listed separately. So one bra can have 20 different product listings because of the color options. I find it redundant. I am less likely to navigate all the available items because of the repetitive nature of the site. I also don’t understand why different colors of the same item have drastically different prices. But overall I shopped panties, and clearance. I live for a deal and being able to apply both the $15 off $50 coupon, and the $25 off first time VS credit card coupon on this purchase was a pleasant surprise that I appreciate, especially in this economy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DweltDragon
Site Experience FeedbackJul 17, 2026
It was great however the website would glitch out or refresh often, sometimes even freezing. However I enjoyed the selection on the website, there was so much to choose from!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJul 17, 2026
Ordering should be easier
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ali Torres
Site Experience FeedbackJul 17, 2026
There was an offer of buy 2 and get 1 free but not too clear to which one it will apply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poisonivy
Site Experience FeedbackJul 17, 2026
I couldn’t some of the prices, I couldn’t resist!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mandi
Site Experience FeedbackJul 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noel
Site Experience FeedbackJul 17, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Nita
Site Experience FeedbackJul 17, 2026
It was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bunny
Site Experience FeedbackJul 17, 2026
I love shopping online with Victoria secret. Everything I always want is available. The price is awesome. I love the promotions and it's easy, fast and convenient plus I enjoy free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJul 17, 2026
It was great and I willl be coming back for more products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beebe
Site Experience FeedbackJul 17, 2026
I love the bling and just love the clothing. Enjoy shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mocha1
Site Experience FeedbackJul 17, 2026
Love the ease of on line shopping. I am a homebound person and this makes it easier for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Ordered with ease!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJul 17, 2026
Love it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gpalm
Site Experience FeedbackJul 17, 2026
Always a pleasure doing business here. The website is easy and convenient to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niecy
Site Experience FeedbackJul 17, 2026
Hi, placing my order was so easy and the prices on the products I ordered were stop on for the amount of money I wanted to spend! Keep up the good job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MommaGifford
Site Experience FeedbackJul 17, 2026
Great selection even though a lot of small panties were out of stock. Great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BluWave
Site Experience FeedbackJul 17, 2026
More prettier colors in strapless options.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wreath Girl
Site Experience FeedbackJul 17, 2026
Website was fine. However I had great difficulty with using ZIP.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jess1983
Site Experience FeedbackJul 17, 2026
I had a little trouble understanding what I could and couldn't use my coupons on. I really like how many different scents and lotions and products there are.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Vicky
Site Experience FeedbackJul 17, 2026
Somewhat good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJul 17, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmyJ
Site Experience FeedbackJul 17, 2026
Very user friendly, love shopping from home and they make it easy to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Choo
Site Experience FeedbackJul 17, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rms
Site Experience FeedbackJul 17, 2026
It was very easy. Product was on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJul 17, 2026
I already answered this question. My entire problem was with the checkout process when it was giving an error message to me regarding my shipping address or having a problem with my shipping address being incorrect please read the feedback I already gave.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
BB
Site Experience FeedbackJul 17, 2026
easy to find items and like the quality of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IG
Site Experience FeedbackJul 17, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trina
Site Experience FeedbackJul 17, 2026
I have been a fan and shopper for many years in person and on line I love everything and I have a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mag
Site Experience FeedbackJul 17, 2026
Overall Victoria Secret will always hold the best product and prices. Been using the lotions for over 30 years and still no compare with this products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loni
Site Experience FeedbackJul 17, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amber
Site Experience FeedbackJul 17, 2026
I have nothing to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meh
Site Experience FeedbackJul 17, 2026
Meh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dia?
Site Experience FeedbackJul 17, 2026
It was super easy. The hardest part was finding all the items I wanted to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bellyyyy
Site Experience FeedbackJul 17, 2026
Completed an order I didn’t want to purchase yet. I got my money back right away and the order was canceled. I made a new order and got a good deal.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wgalamiton
Site Experience FeedbackJul 17, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJul 17, 2026
Everything went smooth but it's hard to continue shopping, should have a link for 'continue shopping' instead of having to go through 2 or 3 pages to get back to shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Car patito
Site Experience FeedbackJul 17, 2026
No me respondieron al chat trate de resolver yo
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Mari
Post-Delivery FeedbackJul 17, 2026
Me encantó todo lo que compré el perfume espectacular pronto volveré a comprar
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A