Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,762 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 11% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 14% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,136
Online Shopper
Site Experience FeedbackJul 30, 2026
Pricing is better than in stores. However not being able to apply or to use more than one coupon is inconvenient. In store service is usually terrible .
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
Franchesca
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AJ
Site Experience FeedbackJul 30, 2026
The website was very easy to navigate and great sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Love everything about it makes your skin so fresh and smooth. The panty is so thin that you don’t even know you have the money.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miss Marie
Site Experience FeedbackJul 30, 2026
Glitchy and live chat was avdolute trash. Didn't get my issue resolved at all. Very, very disappointed.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
Jess
Site Experience FeedbackJul 30, 2026
Very easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Poow
Site Experience FeedbackJul 30, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackJul 30, 2026
As many international clients of yours, many of us travel to the United States and have our purchases delivered in the places we stay. Well, trying to buy with my country’s credit card has been a nightmare, a lot of tries, even had to go physically to my bank to see if there was any blocks and they told me that there were none whatsoever. Your website sends me dozens of verification codes over and over and none of them work. Also at some point you ask more verification info as SSN, zip code, last numbers of our phone and that doesn’t work internationally, a bit behind in a global market. Years before used to be easy to purchase, now is just a big headache :(
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Marvelous
Site Experience FeedbackJul 30, 2026
Excelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Easy to find what I was looking for. Check out was harder but manageable
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Lisa
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Suzieqw@72
Site Experience FeedbackJul 30, 2026
My teenage daughter needed a new bra, so she picked one out and I used the offer given for $10 off and paid a great price for it!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
Easy to shop good coupon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brie
Site Experience FeedbackJul 30, 2026
I love to have matching bras and panties. I love when you click on one it shows suggestions to match.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
The bras I purchased did not fit as size indicates! So now I'm stuck woth 3 crap bras and no store near me beyond an hour or more drive. I'm homebound so that isn't an option anyway. If there was still a store in Racine or Kenosha Wisconsin I would be a regular customer again. I always spent hundreds of dollars a year at the store. I'm done playing around and wasting my money on clothes that do not show up and fit me or my daughters, and then no store to exchange or at least return. So this is the third or fourth time in the last years I've wasted my money. I can get two beautiful bras that actually show up and fit perfectly for 7.99 for the pair, from Temu, but I pay double or more for each one of yours even on clearance and they don't fit at all?! That is very wrong!!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
T
Site Experience FeedbackJul 30, 2026
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackJul 30, 2026
Easy to find. Look comfortable. Good deals.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jup
Site Experience FeedbackJul 30, 2026
VS notified me the Tee’s were on sale so I was happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D.D
Site Experience FeedbackJul 30, 2026
It was really easy to find what I wanted. Also check out was surprisingly not stressful. Sad i couldn’t find the blankets I was looking for! Over all good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naty
Site Experience FeedbackJul 30, 2026
Me encanta!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wittybanter
Post-Delivery FeedbackJul 30, 2026
Always great to get deals with VS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thankful Thursday
Site Experience FeedbackJul 30, 2026
I love Victoria secret......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martita
Site Experience FeedbackJul 30, 2026
Very good also have a $10 promotion discount with $10 birthday gift love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dreamgurl
Site Experience FeedbackJul 30, 2026
Easy to navigate wish there was more tabs for separate brands other than VS
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
cherry
Site Experience FeedbackJul 30, 2026
It was really easy to find what i was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Beautiful
Site Experience FeedbackJul 30, 2026
Would liked to have applied more coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABERVET47
Site Experience FeedbackJul 30, 2026
Very easy to use and happy with the selection of products. Also want to note that the ease of adding the rewards/deals at checkout was AMAZING! Im not sure why other people aren't doing it that way!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love deals
Site Experience FeedbackJul 30, 2026
Let me use all my coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I like that on line is so easy and quick check out. Gives me more time to do things around the house instead of going to the store. I like going to store just order more on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nae
Site Experience FeedbackJul 30, 2026
It was good I just had to hurry and purchase some items because there was only a few left.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victoria
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 30, 2026
I wish they had more to pick from qith racerback push up bras. They only have nude in my size 40D . I wish they had more colors without lace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cmigues
Site Experience FeedbackJul 30, 2026
Easy to use…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fresa
Site Experience FeedbackJul 30, 2026
Very helpful, easy to order, love the new style
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zachary’s 007
Site Experience FeedbackJul 30, 2026
It would really help to have a bigger inventory for small in underwear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crystal
Site Experience FeedbackJul 30, 2026
It was good today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackJul 30, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cupcake2017
Site Experience FeedbackJul 30, 2026
It was good and very easy to use the coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avaadele
Site Experience FeedbackJul 30, 2026
Excellent! Very easy to look around from bras to beauty products. Easy checkout & easy to find your rewards & coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria8062
Post-Delivery FeedbackJul 30, 2026
Everything keeps getting better, and better!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lizzie
Site Experience FeedbackJul 30, 2026
It was very easy I found exactly what I was looking for plus they gave a coupon in the process that make my purchase even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
To be honest, everything was perfect. I love Victoria’s Secret. I’ve been shopping with them since 2000. So everything is perfect for me!! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ForeverAngel74
Site Experience FeedbackJul 30, 2026
The website has gotten better over the last year or 2 for sure. Happy to see more inclusive sizes after going from a medium to an XL. I have worn VS/Pink bras and panties exclusively for over 33 years. I am a Forever Angel and proud of it. <3
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
TeeBanga
Site Experience FeedbackJul 30, 2026
Simple and variety.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Googlebug
Site Experience FeedbackJul 30, 2026
Fantastic
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Stella
Site Experience FeedbackJul 30, 2026
Mostly good. I was not able to get the free panty even tho it says with ANY purchase. I could not get a resolution, did not get panty.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Alexis Cropper
Site Experience FeedbackJul 30, 2026
I love VS I LOVE THE HALLOOWEEEENNN. COLLECTION 😭
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L.GARAY
Site Experience FeedbackJul 30, 2026
Its easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DJ
Site Experience FeedbackJul 30, 2026
The website and experience was fast and easy no pain at all easy to find affordable nice gifts for my wife and daughters !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mya
Site Experience FeedbackJul 30, 2026
I saw halloween themed perfumes and I wanted them !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9