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Victoria's Secret Reviews - 40,147 Review - 9.1/10

Jan 11, 2025
Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Victoria's Secret Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection8.8 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%78%

Neutral

13%13%

Negative

12%10%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Victoria's Secret

Showing 1 - 20 of 40,147

Lucky 1

Site Experience Feedback

Dec 17, 2024

I like shopping online. I prefer NOT to shop in store


Post-Delivery Feedback

Jan 09, 2025

I love shopping online with Victoria Secret it’s convenient

Zeth

Site Experience Feedback

Dec 27, 2024

It was always a pleasure shopping online as products appearance onsite is clear and is descriptive.

Oggie lady

Site Experience Feedback

Dec 28, 2024

Cost of shipping way to much


Post-Delivery Feedback

Jan 09, 2025

I love there underwear cotton stretch hiphuger. Only underwear I'd wear hard to find in store in my size. Online way to much for shipping one pair. Won't do that again

Moni

Site Experience Feedback

Dec 29, 2024

Perfume I wanted wasn't under perfume and the checkout was hard


Post-Delivery Feedback

Jan 09, 2025

I searched perfume and the one I wanted did not come up. It came up when I was looking for something else.

Ailina

Post-Delivery Feedback

Jan 09, 2025

The only one thing is did not like the smell of one of the products and will return, other than that everything is great

Candice

Site Experience Feedback

Dec 27, 2024

I had to really search for the product descriptions of each item that was slightly less convenient


Post-Delivery Feedback

Jan 09, 2025

The quality of some new brands is very different than what I'm used to buying. The shipping takes an extremely long time to get here compared to any other retailer I order from online, especially other lingerie brands. The pics on the website don't show the inside of the bra and one of the bras had sewn in push up cups which now leave marks on me when I wear that bra. The texture looks completely different than the picture online as well. When I contacted customercare they gave me wrong information so I ended up having to drive to a store to fix the problem myself in the end. I have been loyal to VS for pretty much 30 years but at this point I've started ordering from a lot of other lingerie brands because of more consistent quality, and much faster shipping.

Noone

Post-Delivery Feedback

Jan 09, 2025

I have nothing

Ladybug

Site Experience Feedback

Dec 28, 2024

I like collections all together


Post-Delivery Feedback

Jan 09, 2025

Your sizes are on point to actual sizing, you have such wide variety of items and colors with loads of deals always.

BDGirl

Post-Delivery Feedback

Jan 09, 2025

The web site and ease of ordering is very easy

Ru

Site Experience Feedback

Dec 17, 2024

My first time buying online from vs. Was kind of fun.


Post-Delivery Feedback

Jan 09, 2025

It was fine and fun.

None

Post-Delivery Feedback

Jan 09, 2025

Always easy to find what I need. Good selections.

Wa Wa

Site Experience Feedback

Dec 28, 2024

Good I like doing surveys get coupons , i love products i got

Online Shopper

Site Experience Feedback

Dec 23, 2024

Great experience and will order again!!


Post-Delivery Feedback

Jan 09, 2025

I've ordered twice from VS and have had all good experiences will definitely recommend!

Nichole

Site Experience Feedback

Dec 29, 2024

I don't really know honestly.


Post-Delivery Feedback

Jan 09, 2025

My experience was rather good, I just don't like the shipper you all chose (FedEx) because of how they track packages. But I do recommend VICTORIA'S SECRET.

Titan

Site Experience Feedback

Jan 01, 2025

Very easy to use.


Post-Delivery Feedback

Jan 09, 2025

High quality and look amazing on her.

Meagan

Site Experience Feedback

Dec 17, 2024

Quality of everything and glamorous products are so wonderful!! Thank you!!

Flower

Post-Delivery Feedback

Jan 09, 2025

The platform slippers were awful, night for a gift never thinking they would not have any padding on them.

Peggy

Site Experience Feedback

Dec 23, 2024

See my last written response regarding the free item I never received nor was I notified or provided once the item was back in stock. It was a negative experience

Online Shopper

Post-Delivery Feedback

Jan 09, 2025

All items arrived on time, and I got a great deal on everything I purchased.

Mahra R

Site Experience Feedback

Dec 25, 2024

Easy, quick


Post-Delivery Feedback

Jan 09, 2025

I found the cutest boy-short no show underwear! It came on time (thankfully), as I needed it for a pair of leggings I got. They worked perfectly, couldn't even tell I was wearing longer underwear! They smoothed put my butt (the issue) so you couldn't see too much. Very natural, I loved the product.