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Victoria's Secret Customer Reviews

Victoria's Secret holds a 9.3/10 overall rating and 4,755 verified post-delivery reviews on Bizrate.

Victoria's Secret logo
Certified
Most Current Certification:
Aug 1, 2026
Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Victoria's Secret Rating

Customer Certified
Certified

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Post-Delivery Feedback - 4,755 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

84%83%
Neutral rating icon

Neutral

10%11%
Negative rating icon

Negative

7%6%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Site Experience Feedback - 40,309 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.2out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

78%78%
Neutral rating icon

Neutral

14%14%
Negative rating icon

Negative

8%8%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9 out of 10

Recent Reviews for Victoria's Secret

Showing 1 - 50 of 45,064

  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Great experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Debz

    Site Experience Feedback

    Jul 31, 2026

    Very user friendly website

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Shanti

    Site Experience Feedback

    Jul 31, 2026

    Items are displayed with available sizes. Ican also manage my account online.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Be Beautiful

    Site Experience Feedback

    Jul 31, 2026

    On-Line works well. Many colors do not have matching bra and panty? Wonderful in-store employees as noted above. They deserve praise.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Day

    Site Experience Feedback

    Jul 31, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Gbag

    Site Experience Feedback

    Jul 31, 2026

    Was easy hope my girl likes her new items

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Michelle

    Site Experience Feedback

    Jul 31, 2026

    It was fine. Normal easy going

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • A father.

    Site Experience Feedback

    Jul 31, 2026

    Would like better sizing explanation - particularly for pre-teen children. Size chart only shows how to measure pants - not jackets / tops. Overall great website.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lulu

    Site Experience Feedback

    Jul 31, 2026

    It was great very easy to find what I want

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tiff

    Site Experience Feedback

    Jul 31, 2026

    Everything was good. Bought this for my daughter. Can’t wait for everything to get here

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tt

    Site Experience Feedback

    Jul 31, 2026

    It was very good. Good deals

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Logank22

    Site Experience Feedback

    Jul 31, 2026

    I wish that the website informed me if something was out of stock versus not being an available size at all for that product. Looking for larger sizes (42 band size with large cups) is very hard to tell if the product actually comes in my size or if just band size 42 is available with smaller cups. I would also like an option to sign up for notifications for when a size/color is back in stock.

    • Overall Rating: 7
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • KD

    Site Experience Feedback

    Jul 31, 2026

    Everything was perfect! Checkout was an extremely simple and smooth process.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rocky

    Site Experience Feedback

    Jul 31, 2026

    I have been a VS customer for many years and I've always had a good experience ordering items on their website.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Quick and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Divine

    Site Experience Feedback

    Jul 31, 2026

    New customer discount of 15% didn't apply and chatting with the bot did not good eaither

    • Overall Rating: 5
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Toots

    Site Experience Feedback

    Jul 31, 2026

    It was an okay experience, it kept telling me there was an error on the app when I attempted to purchase. I had to go to the website and try to purchase from there, where it finally told me the error was that I had to fix some information. Additionally, I’m not happy about the shipping price, I bought something on sale and added a birthday reward and still ended up paying more than the original price of the item I purchased.

    • Overall Rating: 2
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    All was good. Love the bras

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Petlover23

    Site Experience Feedback

    Jul 31, 2026

    Excellent experience all around!! Super great price promotions choices options products!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MJ

    Site Experience Feedback

    Jul 31, 2026

    I love the sale items that they had today is why I purchased and I wanted free shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Becky

    Site Experience Feedback

    Jul 31, 2026

    I will continue to make purchases. I love the products and with the great sales it makes buying affordable! Products have wonderful quality. The fragrances are unbeatable.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nina

    Site Experience Feedback

    Jul 31, 2026

    Love Pink Shirts!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hannah S.

    Site Experience Feedback

    Jul 31, 2026

    Easy to find what i was looking for and deals

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Happy Customer!

    Site Experience Feedback

    Jul 31, 2026

    Associate Gurlie gave us the best assistance we have ever gotten! We will be back soon! Thank you so much!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    I love how the website is able to check each store and lets the customer know if items are available for store pickup. What I don’t like is that shipping is $8.00. I think shipping should be a flat rate of $4.00 if under $50.00 especially if you are reward member.

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Had fun picking out what I wanted for my birthday today.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Missbeebee

    Site Experience Feedback

    Jul 31, 2026

    Love my discounts , helps a lot during this economy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tcoop

    Site Experience Feedback

    Jul 31, 2026

    Web site is easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Everything went well.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Duchess

    Site Experience Feedback

    Jul 31, 2026

    Everything is great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Quick and easy, website did not buffer. It went smoothly.

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Nayibe3

    Site Experience Feedback

    Jul 31, 2026

    100% satisfied

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Char

    Site Experience Feedback

    Jul 31, 2026

    I had a very good experience and will purchase from this merchant again

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lele

    Site Experience Feedback

    Jul 31, 2026

    It was quick and easy to find what I was looking took no time at all

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    No problems

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Missjaded

    Site Experience Feedback

    Jul 31, 2026

    My visit was perfect. All of the sale items I wanted I was able to order. My cart was easy to handle as was payment. Seriously Happy shopper!

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dede34

    Post-Delivery Feedback

    Jul 31, 2026

    I love shop here

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Tasha

    Site Experience Feedback

    Jul 31, 2026

    Nothing bad to say, I love Victoria’s Secret!

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • MissMary

    Site Experience Feedback

    Jul 31, 2026

    I can get on anytime and put things in my cart. I can leave them there and go back later to purchase my items. The codes for deductions and rewards are very easy to use. Using my Victoria’s Secret card makes my purchases to easy to use and buy what I want.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lana

    Site Experience Feedback

    Jul 31, 2026

    Very good experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • DBJ

    Post-Delivery Feedback

    Jul 31, 2026

    Excellent product

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ceecee

    Site Experience Feedback

    Jul 31, 2026

    My credit limit was decreased and I paid my bill off. I’ve never had that happen to me

    • Overall Rating: 1
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Tai

    Site Experience Feedback

    Jul 31, 2026

    good,website is user friendly

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Dannie

    Site Experience Feedback

    Jul 31, 2026

    Fast and easy

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • RayRay

    Site Experience Feedback

    Jul 31, 2026

    It was easy simple and fast (I Love)

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Cee

    Site Experience Feedback

    Jul 31, 2026

    I was satisfied. One, I usually visit the store but I have a temporary elbow injury. I was encouraged to purchase due to exciting patterns and coupons .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Vs lover

    Site Experience Feedback

    Jul 31, 2026

    I love this website, not overly complicated or anything just perfect. I love how the pink side is more for teens and vs is more for adults! Perfect for any age range for 14+! And I live how vs and pink have their fragrances separately so it’s easier to find your go to’s or new releases! I <3 vs

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SquirrellyPeacock

    Site Experience Feedback

    Jul 31, 2026

    Website was easy to use. I found all the items I needed at a great price. I should receive the items in 5-7 days. Great service!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 31, 2026

    Me encanta comprar en línea, porque las tiendas te he tenido muy mala experiencia. Las personas que trabajan ahí son muy malas y todo está muy desordenado

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
Victoria's Secret Customer Reviews | Verified Customer Reviews at Bizrate Surveys