Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,765 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,049
Gina
Site Experience FeedbackAug 25, 2026
I feel this website is easier to use than most. I really appreciated that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not yours
Site Experience FeedbackAug 25, 2026
I did not have a bad interaction at all, everything about the website is amazing so easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Very easy and simple to use. The layout is well thought out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Post-Delivery FeedbackAug 25, 2026
There was a sale for tshirt bras at Victoria secret that looked good. Very pretty color and pattern options. There were lace lined ones also that I am not personally a fan of, but if I were they were the cutest! I had a hard time not purchasing too many bras. I stopped at 5. Theyre colorful and beautiful and comfortable. They are also shaped a little better than my bras of a different brand, in that they don't have the empty gap at the top and dont squeeze me too tightly. I love them and am so happy that I came across the sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DeeJ
Post-Delivery FeedbackAug 25, 2026
The item came quickly which was great since I wanted the items for I trip I went on. I was unsure about sizing and quality from the reviews but both bras worked well for me
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Lisa P
Post-Delivery FeedbackAug 25, 2026
Very happy to be able to purchase my favorite perfume and lotion. Buying online was easy and products arrived in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ttalbott
Site Experience FeedbackAug 25, 2026
so I did a search on sports bras then changed search color and then it gave me more then sports bra option I didn't want to leave sports bras. so this needs fixed I want to search sport bra and then color
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wamo76
Site Experience FeedbackAug 25, 2026
Check out would be better if you could choose multiple payment methods
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marw
Site Experience FeedbackAug 25, 2026
The experience was good. I was looking for specific types of bras and it happened that I came upon the buy 2 get 1 free so that was a plus and I saw that the Levi’s jeans that I like were also on sale so that was another plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackAug 25, 2026
I ordered an item from the store and wasn't able to pick it up on time as I was traveling. I called customer service and they said that they would be able to extend my pickup by 5 buisness days. I then received an email that my order was cancelled for not picking it up at the original date. I called again and they replaced my order but then that got cancelled for some reason. It's frustrating to keep calling and trying to get my item.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Kc
Post-Delivery FeedbackAug 25, 2026
I loved everything about my purchase from Victoria’s Secret! Literally everything! The shorts were a tad big on the leg area but I put a couple stitches in and now they’re perfect! Btw it was very easy to bring in, if you don’t like it so baggy you can flip inside out and hem up the crotch however many inches you need, works like a charm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
dax
Site Experience FeedbackAug 25, 2026
Great service - extremely kind and cordial service rep.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klynn
Site Experience FeedbackAug 25, 2026
Easy to navigate. Good experience throughout entire process from shopping to checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackAug 25, 2026
Tasha is the most amazing as always! Super helpful, great personality and excellent service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby Girl 73
Post-Delivery FeedbackAug 25, 2026
I had a great Experience with Victoria Secret the price was perfect for my income and it arrived Before the ETA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fayeab82
Post-Delivery FeedbackAug 25, 2026
I like the way their stuff looks and fits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 25, 2026
I bought the bras for my fourteen year old granddaughter, who has been asking for VS wear. She loves them! The size was perfect, the fit is so comfortable. I will purchase more in the future.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patrice
Post-Delivery FeedbackAug 25, 2026
I love everything I've ever ordered and would highly recommend to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fumiyo
Post-Delivery FeedbackAug 25, 2026
The t-shirts I ordered were super cute but way too big. Looked like a dress on me. I a small person but these were way oversized.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Azcoolmom
Post-Delivery FeedbackAug 25, 2026
I had tried fragrances at the store, then found this amazing sale online. Ordering was a breeze and everything I wanted was in stock. Even my bra size. Got everything earlier than anticipated and it was incredibly well packed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 25, 2026
Everything was as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 25, 2026
Nothing to tell it was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thea67
Site Experience FeedbackAug 24, 2026
Out of Stock. Not enough size options.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Your Mom
Site Experience FeedbackAug 24, 2026
Awesome website! Had some trouble loading on my old phone!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Order not delivered
Site Experience FeedbackAug 24, 2026
I will never want to order from Victoria again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackAug 24, 2026
The customer service is good. Friendly and professional staff. I wanted a particular body mist the sample was there, but couldn't get it in the store. I thought l'll get it online but No! I thought l'll get it on line but it wasn't available.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Jess
Site Experience FeedbackAug 24, 2026
Overall I love the experience. Love all the product and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
My joggers shrunk and I dnt know what to do. Already worn
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
Tina
Site Experience FeedbackAug 24, 2026
Website was easy to order from
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucy
Post-Delivery FeedbackAug 24, 2026
Fair Items rarely have my size
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
shipping is 3 times faster than 10 years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missy
Site Experience FeedbackAug 24, 2026
Good experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
show
Site Experience FeedbackAug 24, 2026
Very easy to find categories and the app is very straight forward. There are no unnecessary steps.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Tita
Site Experience FeedbackAug 24, 2026
Muy buena experienci
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Romiii
Site Experience FeedbackAug 24, 2026
I love everything about VS just wish you had more availability on small sizes in bras such as 30AA. Also there should be panty packs made out of all of the styles and fabrics, not only a cople panty models
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Janice
Post-Delivery FeedbackAug 24, 2026
Would recommend but make sure you inspect your items before you use it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Janine
Post-Delivery FeedbackAug 24, 2026
I only buy at Victoria Secret. I’ve tried other brands and I always end up back at VS. Their products fit well and there is plenty of selection and type for everyone.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Candypooh 1982
Post-Delivery FeedbackAug 24, 2026
I would recommend Victoria's Secret to a friend. When I go on the website I'm so excited to see the clothing panties, etc. I love pink and purple so I try to play with it. I like mixing and matching.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DivaGreatGranny
Post-Delivery FeedbackAug 24, 2026
I was very happy 😊 and satisfied with my purchases and happy that I didn't have to return anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Pajamas for my daughter’s birthday and she loved them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LindsnKaitsMom
Post-Delivery FeedbackAug 24, 2026
Found exactly heat I was looking for. I previously purchased the same item in a different olor. Very pleased with both.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sonja75
Post-Delivery FeedbackAug 24, 2026
I was satisfied with all products received, the fit and the speed in which the products arrived.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Me encanta todos sus productos la tela es cómoda y se siente sexy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bella
Site Experience FeedbackAug 24, 2026
i had a good interaction with the website it was easy to find what i needed, and the deals were very clear!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Aileen
Post-Delivery FeedbackAug 24, 2026
Tengo PROBLEMAS MUY SERIOS para estar directamente a mi cuenta y realizar mis pagos mensuales a la cuenta, ya he llamado en numerosas veces y no me resuelven el dichoso problema. Y aparte cuando me he ganado mis rexwards apenas tengo tiempo suficiente para usarlos y muchas veces los pierdo deberían de ser acumulativos no de petdidas NO ES JUSTO 😔
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
As I stated it said I was eligible for free shipping but then when I checked out I ended up paying for the shipping. I orginally was ordering because of the free shipping as well as the sale price
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wise One
Post-Delivery FeedbackAug 23, 2026
I like when a website is easy to read, understand, and use. Victoria Secret met my expectations.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lisa
Post-Delivery FeedbackAug 23, 2026
I found so many good deals on sale. There are lots of options in my size. And the shipping is pretty fast. I love the quality of their clothes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I really liked Victoria secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10