Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.9/10 overall rating and 473 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 84% |
 Neutral | 9% | 8% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 79% |
Neutral | 13% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,390
Hansen
Site Experience FeedbackOct 31, 2026
no issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Simi
Site Experience FeedbackOct 31, 2026
Great experience so far, any wait to get started
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 31, 2026
Once again I went searching for what I needed and Tower hobbies are the kingz. Had what I needed at great prices. I received my last pckg withing 3 days. Which let's be honest guys you cant beat that. Keep up the hard work Tower employees. Yall deserve a pat on the back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackOct 31, 2026
I ordered 8 items and only received one. The others were available when I placed the order but now 6 items are shown as "not available" and 1 item is listed as "back ordered." Customer service said they expect all 7 items to be back in stock and will ship whenever they arrive but have no estimated date. What is sad it that I had one item in my cart that when I went to submit the order, came up as "not available" and I could not complete my order until I removed it from my cart so why not the other items?
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
- On Time Delivery: 1
- Customer Support: 4
Fergie
Post-Delivery FeedbackOct 31, 2026
Not a user friendly site, you have to be too specific in searching
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Tom
Site Experience FeedbackOct 30, 2026
Easy to use, a few attempts required to enter shipping address and would not accept direct credit card entry yet used same card when I tried apple pay and was successful.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kevin
Site Experience FeedbackOct 30, 2026
Always a great experience shopping at Tower Hobbies! Fantastic deals and discounts as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Galactic-Nighthawk
Site Experience FeedbackOct 30, 2026
1st time on website for purchase...excellent website navigation....great selection to choose from....focus was on AFX racetrack for 1st purchase with Tower Hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BassPlayer4life
Site Experience FeedbackOct 30, 2026
This is my first build. Always wanted to do one especially being a retired truck driver. Finding parts and understanding what parts I need is still a challenge but I’ll get there. I especially want to make this build with a stretched frame and low profile look
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Disappointed
Site Experience FeedbackOct 30, 2026
Not being able to use Pay Pal was a real drawback, which almost prevented me from making a purchase. Also disappointed that so many items were "Out of Stock". I also never received the 10% off first order email.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
Ron
Post-Delivery FeedbackOct 30, 2026
No idea when I'll get my package!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Bill
Post-Delivery FeedbackOct 30, 2026
I like the variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
lightning
Site Experience FeedbackOct 29, 2026
I thought it was one of the easiest web sites I have used.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 29, 2026
good as is expected
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
spun57
Site Experience FeedbackOct 29, 2026
Great selection at decent prices especially shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flyboy
Site Experience FeedbackOct 29, 2026
The ordering process is well layed out and easy to use. The ability to change/update or cancel without error is ecpecially nice. Additional user information such as points earned is useful to see along the wat. Good Job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
Everything went fine. It took me a few times but my order went through fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dina
Site Experience FeedbackOct 29, 2026
My son found this site and for me it was an easy purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kerry
Post-Delivery FeedbackOct 29, 2026
Tower Hobbies always has what I need and you can't beat the price. Great store!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
JD
Site Experience FeedbackOct 29, 2026
Quick n detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 29, 2026
Just got into rc planes and no other site had what I needed in stock. Found tower hobbies and they were the king of there tower today. They came through with what I needed and will definitely be making future purchases. Thanks Tower
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crashdavis
Site Experience FeedbackOct 29, 2026
I have been buying products from you guys for at least 15 years you guys have been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lap
Site Experience FeedbackOct 29, 2026
some time i needed to contact by phone .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 28, 2026
Easy to use site, worked out well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RT
Site Experience FeedbackOct 28, 2026
great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jflyer
Site Experience FeedbackOct 28, 2026
Very easy and fast and always professional
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 28, 2026
Found what I needed very easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 28, 2026
Price could be cheaper Would have been nice to have a coupon or some sort of a discount military discount? Senior discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bobby
Post-Delivery FeedbackOct 28, 2026
Never recieved the items suppose to be sometime in October ,but now Horizon Hobbies is indicating end of November or sooner?? My order was made through Tower ,but replies are coming through Horizon Hobbies and the order was made September 15th!!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
DJ Meek Love
Site Experience FeedbackOct 28, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 28, 2026
Overall very satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Koz
Site Experience FeedbackOct 27, 2026
It was my first time ordering from Tower Hobbies, and it was fast and easy, and best of all, the products were in stock for immediate delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Surge
Site Experience FeedbackOct 27, 2026
like the tuesday deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
I would appreciate a way to fix tower e-mails. I am not getting promotional e-mails, they are not in my spam filter, and I have no way to figure out why or to control my settings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ch
Site Experience FeedbackOct 26, 2026
website is terrible. Came back to it several times to try to get it to work.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 26, 2026
Very easy website to navigate with excellent sale prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve K
Site Experience FeedbackOct 26, 2026
found what i was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RandyP
Site Experience FeedbackOct 26, 2026
Shopping for a couple new Tamiya model kits, Tower Hobbies had the best prices I could find on the internet on the day of purchase. Thanks Tower Hobbies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 26, 2026
ehh
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Royohio
Site Experience FeedbackOct 26, 2026
Overall very good easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joseph
Post-Delivery FeedbackOct 26, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Earl
Site Experience FeedbackOct 26, 2026
I can usually find what I need for the brands you carry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 26, 2026
I had used Tower Hobbies many years ago. I found what I needed on their site so I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rabino
Site Experience FeedbackOct 26, 2026
falta mas vendedores quer hablen español eso dificulta el pedido y las consultas
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
steve-o
Post-Delivery FeedbackOct 26, 2026
order ccw e flight propeller got it and it is a cw propeller paid 27.00 for 2 im very disappointed after waiting all week for them. i have never seen a ccw propeller that turns clockwise to ptoduce air maybe its a drone propeller but ccw is CCW counter clockwise. very pissed off
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Timmy
Site Experience FeedbackOct 25, 2026
Everything was good this time but I have had trouble in the past. Trying to get 10% off by signing up with my email. I don't know if I ever got the ten percent discount , and its asset me to sign up every time...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aps
Site Experience FeedbackOct 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
First time
Site Experience FeedbackOct 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10