Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.7/10 overall rating and 488 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 80% |
 Neutral | 8% | 7% |
 Negative | 14% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 13% |
Negative | 4% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,477
Freddie
Site Experience FeedbackSep 12, 2026
Good product
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Arkitek
Site Experience FeedbackSep 12, 2026
Found what I needed, fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hutch
Site Experience FeedbackSep 12, 2026
Discovered on a Facebook post recommendation. Absolutely love Tower!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P51
Site Experience FeedbackSep 12, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackSep 12, 2026
Older customer making a come back to the hobby. Father had introduced me to the hobby. Him and I ordered from Tower many times in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
circuitscc
Site Experience FeedbackSep 12, 2026
Easy to use. Swift response. Fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 11, 2026
Tower hobbies is a hassle free way of purchasing what I want. Prices are generally good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 11, 2026
excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haywood
Site Experience FeedbackSep 11, 2026
Great product selection,good customer service, fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HELACOO
Site Experience FeedbackSep 11, 2026
Great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jay
Post-Delivery FeedbackSep 11, 2026
If I was talking to a friend, I would tell them do not order from Tower hobbies. There is no communication your order will be split up and you will not know when your order will show up. It could be in the 3 to 5 days that is promised or it could be next week or it could be next month nobody knows because nothing’s communicated . I definitely would not recommend purchasing anything from here unless you don’t care whether or not you get it on schedule.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
None
Site Experience FeedbackSep 11, 2026
Their are many things you don't have I must buy some other place.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
BJRailfan
Site Experience FeedbackSep 11, 2026
I greatly appreciate the reasonably priced shipping options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kidari
Site Experience FeedbackSep 11, 2026
am 63 years old this year. Since I was 20, I have lived as an RC user, and I have been enjoying my hobby by purchasing RC products here in the United States from Korea.Thank you for your continued strength, which has made it possible for me to know. I hope you prosper and do well for Alssi in the future
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Na
Post-Delivery FeedbackSep 11, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fuzzchop
Site Experience FeedbackSep 10, 2026
Fast and cheap
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dj
Site Experience FeedbackSep 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Torque-roll
Post-Delivery FeedbackSep 10, 2026
AttaBoy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
Iamrcpilot
Site Experience FeedbackSep 9, 2026
Tower had what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snowshoe
Site Experience FeedbackSep 9, 2026
Parts I needed were in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Butch Bean
Site Experience FeedbackSep 9, 2026
I would love to have more adult versions and Armma upgrades and Hosim Rlaarlo production we are collecting and we love to modify
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don F
Site Experience FeedbackSep 9, 2026
Was pleased with the selection available, and information about preordering and back ordered products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kit
Site Experience FeedbackSep 9, 2026
I was looking for pushrod ends. Sever search attempts didn't work, until I thought of the word "clevis." Then, I found what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 9, 2026
I have parts missing from my order, I used the form on the website to contact them, it’s been 2 working days, no response. I used the online “chat”(bot) to start a case today. We’ll see if that get me anywhere.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 4
Mikie
Site Experience FeedbackSep 9, 2026
Good company.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wewe
Site Experience FeedbackSep 8, 2026
Excellent for all of modelers who are looking for their hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bungy
Site Experience FeedbackSep 8, 2026
Very easy to find the needed paint colors for the Tamiya model. Only needed to type in the paint code # in the model instructions. This is much better than buying paint kits that contain a lot of paint that you don't need for your model. Prices are good and I like the shipping options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patrick
Site Experience FeedbackSep 8, 2026
They have nice coupons available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petar
Site Experience FeedbackSep 8, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 7, 2026
Fast and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackSep 7, 2026
iISIGNED UPO TO GET THE 10% OFF MY NEXT ORDER BUT IT DID NOT TAKE THE 10% OFF TE ORDER.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill C
Post-Delivery FeedbackSep 7, 2026
The Product was in stock earlier than expected. I use to order from Tower Hobbies a lot in the past but once they stoped shipping to Canada with out having to call the order in Now that shipping to Canada is back in the shipping options I will start to order more from Tower Hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Batjore
Site Experience FeedbackSep 7, 2026
Need more product options. Scratch and safe hasn't been the same lately. Overall good experience when you find what you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jxm86
Site Experience FeedbackSep 6, 2026
Another great transaction. Been a happy customer since 1986.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harry
Site Experience FeedbackSep 6, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
az
Site Experience FeedbackSep 6, 2026
quick to find needed item and it was in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 6, 2026
Tower hobby’s always got what I need at a decent price and have PayPal so it’s quick and easy for me to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toolman
Post-Delivery FeedbackSep 6, 2026
Low price and fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Shuebeedubeedu
Post-Delivery FeedbackSep 6, 2026
Items easily referenced and ordered online. Order was accurately filled and shipped in a timely manner.no issues at all. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sultan of Steel
Post-Delivery FeedbackSep 6, 2026
I've had 3 orders of the Woodland Scenics sound system. They are the only place I have seen that had everything in stock including Woodland Scenics. Every order came within 3 days of the time I ordered them. I'm very impressed with their service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SNOWSHOE
Post-Delivery FeedbackSep 6, 2026
Everything was just as expected from a excellent company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
luna
Site Experience FeedbackSep 6, 2026
it was all good,all the paints i needed tower hobbies had...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hakinui
Site Experience FeedbackSep 5, 2026
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 5, 2026
Trying to change address - would not let me do it. I need to change address from 1935 W Spruce Ave to 1905 W Spruce Ave.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
xlpro
Site Experience FeedbackSep 5, 2026
Easy to find parts and order! Great website!! They had in shock o-rings for the Needles on my OS91SZH. Thank you Tower Hobbbies!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neighbor
Site Experience FeedbackSep 5, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackSep 5, 2026
Been doing business with Tower since 1978 vey satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8