Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.9/10 overall rating and 479 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 87% |
 Neutral | 8% | 7% |
 Negative | 11% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 12% | 11% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,451
Richard
Site Experience FeedbackOct 13, 2026
Not to bad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TommyToy
Site Experience FeedbackOct 13, 2026
I wish you still carried NiMH transmitter batteries.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Starscream23
Post-Delivery FeedbackOct 13, 2026
I appreciated how the product I wanted was available. However, it did take time to navigate the many other products offered to get to the one I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AL
Site Experience FeedbackOct 13, 2026
I AM NOT AS ACTIVE AS I ONCE WAS AND MOST OF MY MODELBUILDING IS FROM ACRATCH. I AM 84 AND STLLL FLY RC NEARLY EVERY DAY WEATHER PERMITTING, JUST A YOUNG KID AT HEART
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy to Hobby
Site Experience FeedbackOct 12, 2026
I was looking all over the net and found everything in this one spot at fair pricing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rusted Nut
Post-Delivery FeedbackOct 12, 2026
you dont had parts support for a kyosho ultima how can you sell something and not have parts for it so i had to go to a competitor and buy the parts other than that my order was quickly deliverd and correct
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Paul
Site Experience FeedbackOct 12, 2026
Great experience thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bruce
Site Experience FeedbackOct 12, 2026
The only issue I have is all the R/C planes from Phoenix on backorder. These are great alternatives to Extreme Flight planes, but you also don't carry the entire line that is available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Flyboy Dave
Site Experience FeedbackOct 12, 2026
I buy everything I can from Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackOct 12, 2026
When I searched for "glue," it took me to the selections available. However, I wanted to also look at your PNP planes and I did not see a "home" button to take me back to the main page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jjwmcd
Site Experience FeedbackOct 12, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessi
Site Experience FeedbackOct 12, 2026
great, but I cant say if I recommend until I receive the product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
C-Train
Site Experience FeedbackOct 11, 2026
All good. Tower hobbies is solid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 11, 2026
Receive email updates, easy to use website, found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jflyer
Post-Delivery FeedbackOct 11, 2026
All good easy and fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackOct 11, 2026
Easy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Save the day body replacement
Site Experience FeedbackOct 11, 2026
Very nice and easy. Good prices. Really neat items that are not really available other places. I like how you can get a 10% discount on your first purchase. I think with the hobbies and the way the economy is now, deeper savings will keep repeat customers coming back. Food for thought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fisher
Post-Delivery FeedbackOct 11, 2026
My order has not been delivered without any explanation. A explanation would be helpful in determining on a course of action.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: N/A
Deo
Site Experience FeedbackOct 10, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SARGE
Post-Delivery FeedbackOct 10, 2026
I like to inform people that if they are looking for the model or other items that you carry is to check your website and see what they want . The services are very good and the shipping costs are very low. What more can you ask for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cdill
Site Experience FeedbackOct 10, 2026
It's pretty easy to find parts for each model. Some of the molded foam items seem over priced.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Troy
Site Experience FeedbackOct 10, 2026
They have it all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jskitzo
Site Experience FeedbackOct 10, 2026
All good. Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blindfaith
Site Experience FeedbackOct 10, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trainman7774
Site Experience FeedbackOct 10, 2026
Tower Hobbies had the item in stock that I was looking for. The items price was fair. Shipping costs were reasonable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JBL
Site Experience FeedbackOct 9, 2026
Returning to buy because of 25% off discount. Wish could use the discount code for back ordered items.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
G-Hump
Site Experience FeedbackOct 9, 2026
Keep up the good work...Love you store...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poof
Site Experience FeedbackOct 9, 2026
Love this
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TEDDIBRUSKII
Site Experience FeedbackOct 9, 2026
Some products out of stock and on backorder as well as missing item descriptions and pictures on various chassis can be annoying to purchase, vs going to horizon or Amain hobbies.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 9, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackOct 9, 2026
Long time tower hobbies fan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wilky
Site Experience FeedbackOct 9, 2026
Quick and easy, now to see if the pre-order materialize.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jp
Site Experience FeedbackOct 9, 2026
Website is easy to use with lots of products. Easy to check stock as well. Bonus programs are nice too.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sparky
Site Experience FeedbackOct 9, 2026
Tower Hobbies is not the RC hobby mecca it used to be. You don't have the broad variety of parts, supplies, kits, ARFs tools, etc. Tower used to be well known for. Plus, your prices are more in line with retail than the discounted price model we all enjoyed years ago. This makes Tower a much less valuable hobby resource that it once was so is slowly becoming obsolete. Please restore this business to it's previous top dog status as mail and on-line support of the RC hobby world is the primary way to indulge these days and if Tower does not return to it's end all position of RC suppliers, then Tower may not survive.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
IK
Site Experience FeedbackOct 9, 2026
Surprisingly easy to use, a pleasure - price was good also, shipping reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackOct 9, 2026
Great special prizes, good products and fast service..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thor
Site Experience FeedbackOct 9, 2026
It took less than 1 minute to search, select, order, apply discount code, and finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
spirit
Site Experience FeedbackOct 9, 2026
super easy to find my model and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RxMan
Site Experience FeedbackOct 9, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackOct 9, 2026
had trouble applying 25% discount. Robot was not helpful. Human agent answered my question.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pappy
Post-Delivery FeedbackOct 9, 2026
I have been using tower hobbies for years and they all ways come through for me.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Ridin' Dirty
Site Experience FeedbackOct 9, 2026
Been ordering from Tower Hobbies since I was a kid 30 years ago. Great products and great company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackOct 9, 2026
Good but notice product in stock has gone down quite a bit over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phontis
Site Experience FeedbackOct 8, 2026
Always a pleasure to order from you easy and fast. Your website is great .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AeroAstroMan
Site Experience FeedbackOct 8, 2026
It would be nice to be able to filter by brand. For example, I was looking at plane covering material and it would have been nice to filter by brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maniac
Site Experience FeedbackOct 8, 2026
searching for things is always hard here. takes a couple tries and the back button does not return to last page...
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lonestar Models
Site Experience FeedbackOct 8, 2026
My experience was very positive. Your site is very easy to navigate and had no difficulty what so ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Action
Site Experience FeedbackOct 8, 2026
Ordering from Tower since the 80's. Will continue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BlknBlue07
Site Experience FeedbackOct 8, 2026
I seen the C8 body on YouTube and had to have it !!! Guy in the video mentioned Tower Hobbies were he got the C8 corvette body from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rob
Site Experience FeedbackOct 8, 2026
Some links to suggested related items for purchase would be helpful. Otherwise, all is fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10