Tower Hobbies Customer Reviews
Tower Hobbies holds a 9.1/10 overall rating and 474 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 90% |
 Neutral | 8% | 6% |
 Negative | 8% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,403
ch
Site Experience FeedbackOct 26, 2026
website is terrible. Came back to it several times to try to get it to work.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 26, 2026
Very easy website to navigate with excellent sale prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve K
Site Experience FeedbackOct 26, 2026
found what i was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RandyP
Site Experience FeedbackOct 26, 2026
Shopping for a couple new Tamiya model kits, Tower Hobbies had the best prices I could find on the internet on the day of purchase. Thanks Tower Hobbies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 26, 2026
ehh
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Royohio
Site Experience FeedbackOct 26, 2026
Overall very good easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joseph
Post-Delivery FeedbackOct 26, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Earl
Site Experience FeedbackOct 26, 2026
I can usually find what I need for the brands you carry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 26, 2026
I had used Tower Hobbies many years ago. I found what I needed on their site so I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rabino
Site Experience FeedbackOct 26, 2026
falta mas vendedores quer hablen español eso dificulta el pedido y las consultas
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
steve-o
Post-Delivery FeedbackOct 26, 2026
order ccw e flight propeller got it and it is a cw propeller paid 27.00 for 2 im very disappointed after waiting all week for them. i have never seen a ccw propeller that turns clockwise to ptoduce air maybe its a drone propeller but ccw is CCW counter clockwise. very pissed off
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Timmy
Site Experience FeedbackOct 25, 2026
Everything was good this time but I have had trouble in the past. Trying to get 10% off by signing up with my email. I don't know if I ever got the ten percent discount , and its asset me to sign up every time...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aps
Site Experience FeedbackOct 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
First time
Site Experience FeedbackOct 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ifer
Post-Delivery FeedbackOct 25, 2026
I had a visa gift card, if you would have accepted it I wood have bought more
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Diecast B
Post-Delivery FeedbackOct 25, 2026
Website very easy to use and inventory sufficient for all my needs. Shipping was very fast. Great source for multiple items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tony
Post-Delivery FeedbackOct 25, 2026
Very quick, Very Easy. Exactly what I asked for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Team Raw
Site Experience FeedbackOct 25, 2026
The search doesnt work very good.Tower hobbie was better before Horizon took over.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 25, 2026
Web site is easy to use and navigate
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
al
Post-Delivery FeedbackOct 25, 2026
52 years with tower hobbies and still with you guys i am not as active as i once was, but that does not mean i am going to change my prime supplier al
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bo
Site Experience FeedbackOct 25, 2026
10-4
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
HAYN
Site Experience FeedbackOct 25, 2026
Great site and easy to navigate site and easy to order and purchase products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Website was well formatted and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bmorse
Site Experience FeedbackOct 24, 2026
awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
"D"
Site Experience FeedbackOct 24, 2026
Seamless transaction in fact this is the first time in 12 years to come to TH for a purchase. Just getting back into the hobby of flying RC planes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hawkeye1024
Site Experience FeedbackOct 24, 2026
I was looking for a decal set specifically for a FMS RC Plane that was out of stock at most other vendors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackOct 24, 2026
No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Tower has always been reliable and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RussNixon
Site Experience FeedbackOct 23, 2026
I actually really appreciated the performance of the site. The search tool was very helpful, and the response times of the web page itself was much quicker than other similar hobby store sites that I do a lot of business with. The shopping experience was easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackOct 23, 2026
Had what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackOct 23, 2026
Shipping charges are very low. Love their selection of plastic model kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
Some of your products need more info. I purchased a pilot but not sure it will fit as there is no size
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Familyguy1977
Site Experience FeedbackOct 23, 2026
I had zero issues finding what I needed today and was pleased that everything I need was in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
s.o.
Post-Delivery FeedbackOct 23, 2026
They have a great selections, site is easy to use, shipping came on time. parts were packaged nicely I would definitely order from here again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mkrypto
Site Experience FeedbackOct 23, 2026
Great sale price been a while since ordering from Toe wer Hobbies but was my go to place when i raced rc trucks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rp
Site Experience FeedbackOct 22, 2026
If it comes in. Reasonable time I’ll be happy
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
The Baron
Site Experience FeedbackOct 22, 2026
Good becouse having specs makes it easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DC
Site Experience FeedbackOct 22, 2026
I’ve been buying products from Tower hobbies since before there was any such thing as email or online purchasing. I’ve always been pleased with the experience from Tower hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy Toy
Post-Delivery FeedbackOct 22, 2026
Limited selection but fast shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 2
Koyotekev
Site Experience FeedbackOct 22, 2026
Nice sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J-rocka
Site Experience FeedbackOct 21, 2026
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pcdoons22
Site Experience FeedbackOct 21, 2026
Excellent!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blueiroc85
Site Experience FeedbackOct 21, 2026
Overall it was a good experience. No issues.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Spraydog
Site Experience FeedbackOct 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Monk
Site Experience FeedbackOct 21, 2026
Shopping experience was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tbeetle
Site Experience FeedbackOct 21, 2026
Very easy and fast interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nitromancer
Site Experience FeedbackOct 21, 2026
Ordering with an iPhone was virtually impossible. And message screen can not be moved or turned off. I still don’t know how I ordered!!
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackOct 21, 2026
Great item prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10