Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.7/10 overall rating and 485 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 72% |
 Neutral | 9% | 8% |
 Negative | 14% | 20% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,570
SUPERDUPER
Site Experience FeedbackJul 25, 2026
A LITTLE DIFFACULT BUT MANAGEABLE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erock
Site Experience FeedbackJul 25, 2026
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tomh1449
Site Experience FeedbackJul 25, 2026
Is good, don't screw it up I miss Tower catalog
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 25, 2026
I found what I was looking for at a better price then any where else because of my points. That and the fast shipping times aided in my decision to order today. I would had purchased some 3s or a 6s lipo but there was no good option for what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 25, 2026
Good product quality good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rc flyer
Post-Delivery FeedbackJul 25, 2026
I needed customer support. Had to wait on email, other companies help immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Mitch
Site Experience FeedbackJul 24, 2026
Had to order on iPad because mobile site would allow me to add items on iPhone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexavart
Site Experience FeedbackJul 24, 2026
I needed a specific brand and color of paint, a company that can ship it and I found it here - thanks!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bill
Post-Delivery FeedbackJul 24, 2026
I ordered three Hot Wheels plastic model kits in special collector tin boxes. They all arrived damaged, which the sorry packing had part in this. I couldn’t find numbers to call, so an email went out over the weekend. I received a Monday response asking for pictures of which I promptly sent. Tower Hobbies response was to contact Mattel? Mattel said they couldn’t do anything either. I contacted the company that reissued these kits and they said that Tower Hobbies should handle this. I sent another email asking for a return and refund and after three days I received nothing. They have seemingly ghosted me! Tower Hobbies will not get any more orders from me. Their claim of “expert customer service” is a lie. You fooled me once….shame on you Tower Hobbies.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
Brad
Site Experience FeedbackJul 23, 2026
Wish they had some ready to play options on r/c cars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 23, 2026
Difficult to figure out how to get through it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TomO
Site Experience FeedbackJul 23, 2026
The checkout process failed twice for non descript reasons. It took several attempts and lucky guesses to figure out why. Also, I used the shopping cart to reserve potential purchases. When I went to check out, I couldn't figure out how to modify the cart contents. I finally stumbled across it but I couldn't do that twice.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackJul 23, 2026
Fast site with good prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
N/A
Site Experience FeedbackJul 23, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iamrcpilot
Site Experience FeedbackJul 23, 2026
Great sale at Tower
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brian
Site Experience FeedbackJul 23, 2026
I think the site is fairly easy to use. Search is not super helpful unless i have the actual part number. It is disappointing that not all the replacement parts i need for a current model arrma car (typhon 223s) are not available.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Rc nut
Site Experience FeedbackJul 23, 2026
Easy peasy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kirk M
Site Experience FeedbackJul 23, 2026
No surprises. Good online store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dead stick
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bud
Post-Delivery FeedbackJul 23, 2026
An item I wanted was discontinued
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 7
JWT1603
Site Experience FeedbackJul 23, 2026
No problems. Just happened to find the site. Seems good so far.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Neltel
Post-Delivery FeedbackJul 22, 2026
It all went very well. Although the shipping time seemed very long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
jamesdean
Site Experience FeedbackJul 22, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mac
Site Experience FeedbackJul 22, 2026
I appreciate what you do stock; but I wish you carried more brands…Takom, Border, Airfix, etc! I think you’re shorting yourself by not offering more brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackJul 21, 2026
Good pricing, mediocre selection, and mediocre descriptions and details. I miss easy pay also…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 21, 2026
Easy to use website and checkout, fast shipping. I will purchase again from Tower Hobbies.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jro
Post-Delivery FeedbackJul 21, 2026
Good experience. Only drawback is it was shipped with FedEx. Mostly have bad experience with FedEx. UPS seems to have better package handling and better tracking. Otherwise a good experience. Will order again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
No Flight
Post-Delivery FeedbackJul 21, 2026
I received the ordered but it was the wrong amp it cannot be returned for the correct one For this reason. Choose of to shop here again. Even though you have all. Need.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 5
Iamrcpilot
Post-Delivery FeedbackJul 21, 2026
One order was sent it 2 boxes. Box 1 was on theme box 2 came the next day
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Cedar Mountain
Site Experience FeedbackJul 20, 2026
I found it easy to locate what I needed. I will be purchasing additional items over the next few weeks as I learn more about Tower Hobbies website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ITzKoda
Site Experience FeedbackJul 20, 2026
Attempted to order this item from horizon hobbies because it was the first one that popped up on google and good lord will that never happen again it was a damn nightmare for 4 days and I still don't have a plane shipped nor can I cancel my order with them. Will never make that mistake again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curtis
Site Experience FeedbackJul 20, 2026
Familiar with the web ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rcflers
Site Experience FeedbackJul 20, 2026
sad to see less products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dreamweaver
Site Experience FeedbackJul 20, 2026
The prices are great compared to Amazon where I buy most everything else i check both and everything so far was cheaper from Tower then Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Found my purchase on your website after doing an Google search that listed my purchase among other items from other sites
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Gasman
Site Experience FeedbackJul 20, 2026
Towerhobbies always come through with easy ordering online and all items are well packed and to top it off, Fedex has fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guido
Site Experience FeedbackJul 20, 2026
Easy to navigate. Only site I could find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smitty
Post-Delivery FeedbackJul 19, 2026
I needed some model paint and it seems everywhere I look it's way overpriced, until I found you guys. You had every color I can imagine and they were in stock. The silly little brush rest by Tamiya was on backorder but that really was an afterthought anyway, so that wasn't an issue for me. The shipping time takes a little longer than I expected but it wasn't ridiculous. Overall, I'm very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 19, 2026
Check out didn't like my card had to use a different one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Post-Delivery FeedbackJul 19, 2026
I have no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
motojag
Site Experience FeedbackJul 19, 2026
Fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 19, 2026
Need more clarity on how to use the rewards points.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 19, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kona Ron
Post-Delivery FeedbackJul 19, 2026
Great product great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bba
Post-Delivery FeedbackJul 18, 2026
Terrible customer service Slow response
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 2
big-b
Site Experience FeedbackJul 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
THE BEST
Site Experience FeedbackJul 18, 2026
Hey, it's alright.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Amp
Post-Delivery FeedbackJul 18, 2026
Better than I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 18, 2026
Easy to use, looking forward to the items purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10