Tower Hobbies Reviews - 467 Post-Delivery Reviews - 8.8/10
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 81% |
 Neutral | 11% | 9% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,577
Sagan
Site Experience FeedbackJun 24, 2026
All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Difficult to find rewards information
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 24, 2026
Love your coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 24, 2026
Great!
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 24, 2026
It was ok. You had the flash sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 24, 2026
Always a good experience when ordering from Tower.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 24, 2026
Not happy with flashy offer of 20% off site wide then not applied because item not in stock … seems like a gimmick
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Chuck
Site Experience FeedbackJun 24, 2026
I like having video reviews of the products I'm researching
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bk
Site Experience FeedbackJun 24, 2026
Good flash sales
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Sbinnc
Site Experience FeedbackJun 24, 2026
Solid website performance, glad for FLASH20
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MOLE
Site Experience FeedbackJun 24, 2026
gREAT DISCOUNT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jgkwiatek
Site Experience FeedbackJun 24, 2026
It wasn't clear anywhere that in order to get free shipping the total has to be $99.00 AFTER any discounts.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Quick and easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 24, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
steve
Site Experience FeedbackJun 24, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DRI
Site Experience FeedbackJun 24, 2026
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
iloadem
Site Experience FeedbackJun 24, 2026
no comment
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
selection has gone downhill over the years. I'm a long time customer. The search engine isn't all that helpful
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
DiegoVas
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RCisME
Site Experience FeedbackJun 24, 2026
Site is easy to search and find my item and checkout was fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJun 24, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big D
Site Experience FeedbackJun 24, 2026
Smooth, intuitive, no stress.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLC-USMC
Site Experience FeedbackJun 24, 2026
Wait for the sales... they come multiple times a month and get great savings!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hagar
Site Experience FeedbackJun 24, 2026
Very simple, straight forward operation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KL
Site Experience FeedbackJun 24, 2026
I took advantage of today's 20% off to help with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 24, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CDphotos
Site Experience FeedbackJun 24, 2026
Very simple and no problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
smiles4milesRC adventures
Site Experience FeedbackJun 23, 2026
the mobile version wouldn't let me add products to my cart.. worked fine once I went to desktop version.. everything else was great.. thanks.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jeff
Site Experience FeedbackJun 23, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tower 2026!
Site Experience FeedbackJun 23, 2026
Overall my experience was great! I haven't ordered from Tower Hobbies since I was a kid, hoping to do more business with Tower now since picking up the hobby again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ky_savage
Site Experience FeedbackJun 23, 2026
I've been ordering from Tower since 1985 and it's been great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diazmar
Site Experience FeedbackJun 23, 2026
Easy to find what was looking for, but could get better rates for expedite deliveries.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yy
Site Experience FeedbackJun 23, 2026
Y
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Al
Post-Delivery FeedbackJun 23, 2026
I have recieved a partial shippment. I no longer have that order number. I received the 2 3/4 aluminum spinner but the package was missing the shaft that connects the spinner mounting screw to the engine. On that same order I there were two Master Airscrew wooden 16 x 8 props. I have not recieved those nor do I have any updated shipping information. Please provide the shaft for the spinner and provide me with updated shipping on the props.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 4
- Customer Support: 3
Zoom92
Post-Delivery FeedbackJun 23, 2026
Easy ordering and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 23, 2026
I enjoy buying from your store , mainly because yall carry more items in stock than my local hobbytown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RG
Site Experience FeedbackJun 22, 2026
Happy Tower is still providing models other than e-flight foam planes that are certainly fun, but not for old school modelers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
got everything i order was great no hassels
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
Cheeze
Site Experience FeedbackJun 22, 2026
Putting in the credit card information seemed a little long
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Gabe
Site Experience FeedbackJun 22, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Adam
Site Experience FeedbackJun 22, 2026
I love tower !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YKYB
Site Experience FeedbackJun 22, 2026
I needed customer help, and it took some time to get respond, but all solved and helped.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Dpc721
Site Experience FeedbackJun 22, 2026
I check everyday for for flash sales and this wss to good to pass up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mavo
Site Experience FeedbackJun 22, 2026
its been fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 22, 2026
Yes
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Rc addiction
Site Experience FeedbackJun 22, 2026
Got a great buy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jimmy
Post-Delivery FeedbackJun 22, 2026
only received part of my order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Sharkey
Site Experience FeedbackJun 22, 2026
So far, I’ve only been to the site twice and each time I made a small order on items that were either on 24 hour flash sale or bin sale. The sale prices have been unbelievably good and I definitely plan on doing my RC shopping with Tower Hobby in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10