Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,272 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 88% |
 Neutral | 7% | 7% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 89% |
Neutral | 11% | 7% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,937
Fungi420
Site Experience FeedbackAug 25, 2026
Good products good prices. Shipping is a little steep
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Smoky
Post-Delivery FeedbackAug 25, 2026
Easy to order, nice easy web site. I have been ordering for years from GT. Never had any complaints. Thank you GT.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Chiisai
Site Experience FeedbackAug 25, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 25, 2026
Have no problem so far with all my orders thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 25, 2026
There were huge twigs in my bag of tobacco. It clogged up my cigarette rolling machine and I had to get a new machine.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 25, 2026
very good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shevey55
Post-Delivery FeedbackAug 25, 2026
The products I needed were all available. Price is good. Fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruce
Site Experience FeedbackAug 25, 2026
Great price and great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A loyal customer regardless
Post-Delivery FeedbackAug 25, 2026
It's the second time I've ordered, and ordered this same order, from tobacco General. I'm always pleased with the quickness and variety offered but most importantly, the freshness of the product. However this last time I think it might have been TOO fresh or too moist as I had to air it out for a few days before I could use it to roll . But if that's the only complaint, worth it!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Zeek
Post-Delivery FeedbackAug 25, 2026
I had my card info stolen, I'm not sure if it was you're fault, their is one other possible business, but it happened in Delaware, I live out west in nv. Not cool!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JG
Post-Delivery FeedbackAug 25, 2026
Convenience and value.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
No name
Site Experience FeedbackAug 25, 2026
There's no options tonpay with PayPal and insurance selections like before. Without insurance, I've received tu es damaged in the past and I am a little concern that some of the tubs will arrive crushed
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 25, 2026
Extremely tough experience when it comes to paying for an order, like we get it's an age restricted item but paying using an international card and getting refunds is so hard dealing with you.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Rizzo
Site Experience FeedbackAug 24, 2026
Great prices and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
I'm happy with the site and the tobacco products. I am surprised that you cram everything into a box that should be a little bit bigger. The boxes that tubes came in were a little crushed but the tubes were not badly crushed but a little wrinkled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
They have the best product and they deliver on time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
goodstuff
Site Experience FeedbackAug 24, 2026
first order, easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
snkbt
Post-Delivery FeedbackAug 24, 2026
The sail went good bu using USPS for delivery will stop me from using your service again
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
its alright
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bmtc
Site Experience FeedbackAug 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snooty
Site Experience FeedbackAug 23, 2026
good. I have been a customer for several years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackAug 23, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ndianldy
Site Experience FeedbackAug 23, 2026
I love how they had my brands on there site to purchase and the shipping saves me $4
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TERRYWIZ
Site Experience FeedbackAug 23, 2026
Always fresh, fast and in great condition!!! I recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackAug 23, 2026
This site was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
ramclone
Post-Delivery FeedbackAug 22, 2026
I had a friend tried Tobacco General products the last few months and she is about to purchase some tobacco and tubes soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Last tobacco was too moist!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ElO
Site Experience FeedbackAug 22, 2026
Good price, eazy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hello
Site Experience FeedbackAug 22, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 22, 2026
very good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Deadmeat1968
Post-Delivery FeedbackAug 22, 2026
Easy to use website, both times I made a order it was correct and complete.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JS
Post-Delivery FeedbackAug 22, 2026
The site i used to use was out of stock, so I used you guys instead
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bossman
Site Experience FeedbackAug 22, 2026
Every time I do the survey I get nothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Quick and easy to order Great price Speedy delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Vic
Site Experience FeedbackAug 22, 2026
I knew what I needed and brand, the ease of locating the product was without effort and checkout was flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Miami Mitch
Site Experience FeedbackAug 22, 2026
I'm very happy with your website. You have quick delivery and I love your prices. I think I've been ordering with you for almost 2 years now. I have no reason to shop any other vendors. Your number one in my book!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Allways easy to order excellent product and value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boomer
Site Experience FeedbackAug 22, 2026
Thank you for sending email with discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
a nickname
Site Experience FeedbackAug 22, 2026
hope its legit
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 21, 2026
Very easy and quick website. Fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackAug 21, 2026
Shipping too high
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pj
Post-Delivery FeedbackAug 21, 2026
Very easy website to understand very easy to order Our shipping could be a little bit quicker But overall, I'm very happy. With the shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Don’tpublish
Site Experience FeedbackAug 21, 2026
Don’t know yet
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Carol
Post-Delivery FeedbackAug 21, 2026
Everything was great but the delivery, what I cannot understand, is it landed in the Post Office in St. Paul and would have been delivered on time, but they sent it to Kansas City and back to St. Paul before sending to my Post office so it ended up being over 14 days.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 10
Mel
Site Experience FeedbackAug 21, 2026
It's slways been great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Post-Delivery FeedbackAug 21, 2026
requested product was in stock and shipped fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MikeD13
Site Experience FeedbackAug 20, 2026
Great experience could have more accessories like rolling devices and better price considering the shipping is higher..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SMBASS
Site Experience FeedbackAug 20, 2026
just great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10