Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,290 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 87% |
 Neutral | 7% | 8% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 93% |
Neutral | 10% | 4% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,926
Nene
Site Experience FeedbackAug 13, 2026
Site is easy to navigate and shipping is fast and secured
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Post-Delivery FeedbackAug 13, 2026
Great company have ordered many times. Great package never any damage and always on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Senator
Site Experience FeedbackAug 13, 2026
Always have a nice price and I love the B1G1F love the coupons sometimes I place a order when I don't need cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony T
Post-Delivery FeedbackAug 13, 2026
Always fresh items. Tubes are never bent!! Good packaging!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 13, 2026
I got my order. I only have complaint. When I get the tubes they are always smashed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Mickey Mouse
Site Experience FeedbackAug 13, 2026
Cannot find a profile. Never was ask to set up a sign in name or password. Not clear if I can cancel or put my order on hold.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
smoker1981
Site Experience FeedbackAug 13, 2026
The website is very easy to use and last time I ordered, I needed to change the order and you guys had no issue helping me out with that. You guys have some of the best prices I have found. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbara
Post-Delivery FeedbackAug 13, 2026
I ordered 8-2 it was shipped 8-4 and I received it 8-10. Very pleased. Makes my husband’s day to see 20 boxes. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Debbie
Post-Delivery FeedbackAug 13, 2026
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 12, 2026
Im home bound, do I do all my dropping online. Ive used tobacco general for 10 pkys years
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
More to offer
Post-Delivery FeedbackAug 12, 2026
Everything ordered was received as expected, although would have rather purchased the 100 sleeve instead of the regulars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Order comes with in a week never had an issue with product i would recommend end this place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
LU
Site Experience FeedbackAug 12, 2026
Good selection , prices , ease of site use and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sssmokinko
Post-Delivery FeedbackAug 12, 2026
This place has only ever continued to improve. Enjoy the convenience of ordering from here anything you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
coolbreeze18
Site Experience FeedbackAug 12, 2026
I used tobacco general faithfully when I lived in Nevada. Since moving back to Texas I’ve been buying from my regular local store. Now with prices going up and cost of living so high, I will be a faithful customer once again from here on out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stash
Site Experience FeedbackAug 12, 2026
I hella liked the website. I’ve been buying true wraps for some time now and my city is wiped out. Had to go online to find them and this website was hella easy to use, navigate and checkout. I didn’t necessarily appreciate the absurd amount of shipping but it is what it is and I can’t live without my wraps so imma pay regardless. I do fugg with the fact that y’all got sticky sweets on yo site and those is some shitzz I BEEEN looking fo for years. Them things STAY wiped out and they limited edition so it’s impossible to ever find them. Imma be ordering again soon. Appreciate y’all. 💜💜
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jacks
Site Experience FeedbackAug 11, 2026
Easy to find what I was looking for. Prices are very reasonable. I think the shipping is a bit high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nino
Site Experience FeedbackAug 11, 2026
Much better than smokers outlet online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Post-Delivery FeedbackAug 11, 2026
I have only one thing to say about tobacco general I have been buying from this company for over 13years I am absolutely satisfied I wouldn't buy from anyone else this company rocks keep up the great work I will keep buying until I quit smoking
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LuckyStrike
Site Experience FeedbackAug 11, 2026
The experience was overall good. No issues finding products. Checkout was easy, though shipping is a little expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uglymongy
Site Experience FeedbackAug 11, 2026
Itwasrealyhelpfll
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mike
Site Experience FeedbackAug 11, 2026
It was great. I'm glad I found it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holy Smokes
Post-Delivery FeedbackAug 11, 2026
I highly recommend Tobacco General for all of you smoking products. They have the best selection of all necessary materials at the best prices. I have placed many orders for over a decade. I've been very pleased with all of my orders and deliveries to my front door. If you smoke and aim to be frugal, as I am, you most definitely need to shop here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 11, 2026
My husband is very satisfied with your product wish the shipping was cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Post-Delivery FeedbackAug 11, 2026
It was quick and so much cheaper than where I usually go. Definitely going to get my tobacco here from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Arm
Site Experience FeedbackAug 11, 2026
I'm totally satisfied with my purchases and recommended this website to many friends of mine which are your customers now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom S
Site Experience FeedbackAug 10, 2026
Just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
I like that it's delivered to my house
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swamprat1971
Site Experience FeedbackAug 10, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Wild1
Site Experience FeedbackAug 10, 2026
little disappointed that there was a coupon out there that says save 85% on select items I purchased thru 8/16/2026 but would not allow me to use it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Liv
Site Experience FeedbackAug 10, 2026
Love being able to reorder easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Post-Delivery FeedbackAug 10, 2026
Very good service and product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Louie
Post-Delivery FeedbackAug 10, 2026
Always have what we are ordering and receive n an timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LT
Post-Delivery FeedbackAug 10, 2026
I like getting your products but I wish you wouldn't send me a coupon for 3-5% off my order within a week of ordering that's only good for that weekend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 10, 2026
Good price on products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
skar
Site Experience FeedbackAug 10, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marty
Post-Delivery FeedbackAug 10, 2026
Just received my order and I couldn’t be more pleased I only give good feedback when I receive good or excellent services and that is what I got great communication, great product and super fast delivery. Thanks you. 🙏😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
ice castle
Site Experience FeedbackAug 9, 2026
everything on site is good only problem I had was discount (I didn't know it was already applied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Experience on the site is fine, I just have an issue with the fact you no longer accept Paypal. PayPal is the safest way to buy online in my opinion... and I feel the shipping charge is a bit much considering it takes a week to get here.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Moise
Site Experience FeedbackAug 9, 2026
Muy buena atención
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guo li
Site Experience FeedbackAug 9, 2026
Charge too much
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
Really expensive shipping
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I have ordered from them a lot and I will keep getting my stuff from them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Stormy C
Site Experience FeedbackAug 9, 2026
It's easy to find what I need. Prices are good. Shipping time is reasonable. This is the only store I order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamatesa
Site Experience FeedbackAug 9, 2026
VERY satisfied with tobacco general!!! Highly recommend!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackAug 9, 2026
Excellent products and great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fishingal
Site Experience FeedbackAug 9, 2026
Fast and and wide selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackAug 9, 2026
Good navigation through the site, and easy checkout process.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Slab
Site Experience FeedbackAug 8, 2026
great and fast. Hope I don't see any breaches of privacy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ahhcferr
Site Experience FeedbackAug 8, 2026
I love your products. I started rolling my own over 20 years ago and have noticed a big difference. I can’t stand the pre-rolled anymore. I can taste the chemicals in them. Your product was fresh the last time I ordered so was very pleased and will continue to order from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10