Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,277 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 88% |
 Neutral | 7% | 7% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 89% |
Neutral | 10% | 7% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,928
ramclone
Post-Delivery FeedbackAug 22, 2026
I had a friend tried Tobacco General products the last few months and she is about to purchase some tobacco and tubes soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Last tobacco was too moist!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ElO
Site Experience FeedbackAug 22, 2026
Good price, eazy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hello
Site Experience FeedbackAug 22, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 22, 2026
very good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Deadmeat1968
Post-Delivery FeedbackAug 22, 2026
Easy to use website, both times I made a order it was correct and complete.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JS
Post-Delivery FeedbackAug 22, 2026
The site i used to use was out of stock, so I used you guys instead
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bossman
Site Experience FeedbackAug 22, 2026
Every time I do the survey I get nothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Quick and easy to order Great price Speedy delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Vic
Site Experience FeedbackAug 22, 2026
I knew what I needed and brand, the ease of locating the product was without effort and checkout was flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Miami Mitch
Site Experience FeedbackAug 22, 2026
I'm very happy with your website. You have quick delivery and I love your prices. I think I've been ordering with you for almost 2 years now. I have no reason to shop any other vendors. Your number one in my book!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Allways easy to order excellent product and value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boomer
Site Experience FeedbackAug 22, 2026
Thank you for sending email with discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
a nickname
Site Experience FeedbackAug 22, 2026
hope its legit
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 21, 2026
Very easy and quick website. Fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackAug 21, 2026
Shipping too high
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pj
Post-Delivery FeedbackAug 21, 2026
Very easy website to understand very easy to order Our shipping could be a little bit quicker But overall, I'm very happy. With the shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Don’tpublish
Site Experience FeedbackAug 21, 2026
Don’t know yet
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Carol
Post-Delivery FeedbackAug 21, 2026
Everything was great but the delivery, what I cannot understand, is it landed in the Post Office in St. Paul and would have been delivered on time, but they sent it to Kansas City and back to St. Paul before sending to my Post office so it ended up being over 14 days.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 10
Mel
Site Experience FeedbackAug 21, 2026
It's slways been great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Post-Delivery FeedbackAug 21, 2026
requested product was in stock and shipped fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MikeD13
Site Experience FeedbackAug 20, 2026
Great experience could have more accessories like rolling devices and better price considering the shipping is higher..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SMBASS
Site Experience FeedbackAug 20, 2026
just great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
saintcds1978
Site Experience FeedbackAug 20, 2026
it is easy to use i have been buy from this place for awhile
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie
Site Experience FeedbackAug 20, 2026
Great. Place to buy tobacco. We have ordered ever month for my husband.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paris
Site Experience FeedbackAug 20, 2026
Prices and selection are great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kiya Rene
Site Experience FeedbackAug 20, 2026
I had a 5% discount that came up and then it left real quick and I couldn’t get it back. It’s the only problem I had. Another thing I think for shipping is a little high.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
zimmy
Site Experience FeedbackAug 19, 2026
good prices shipping charges a little high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 19, 2026
Tubes was smashed during shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Driver
Site Experience FeedbackAug 19, 2026
You make it easy as is possible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monzster
Site Experience FeedbackAug 19, 2026
1st time on the site. It was easy to find what I was looking for and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eng
Site Experience FeedbackAug 19, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Bud
Site Experience FeedbackAug 19, 2026
all good
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Johnny
Post-Delivery FeedbackAug 19, 2026
Made my purchase with no problems or difficulties
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Dan the man
Site Experience FeedbackAug 19, 2026
It was very easy to navigate and order
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackAug 19, 2026
All products ordered were available, arrived in a timely manner, and were well packaged. No damage. Have passed along info to someone who ordered as well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Glenn's
Post-Delivery FeedbackAug 19, 2026
Been buying my tobacco for many years from you. Never a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jreeyang
Site Experience FeedbackAug 19, 2026
Good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steege
Site Experience FeedbackAug 19, 2026
Was a very easy experience to buy tobacco in bulk. Very easy to maneuver around the site also.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
L dawg
Site Experience FeedbackAug 18, 2026
I have no complaints everything went according to plan and was very easy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Revy
Post-Delivery FeedbackAug 18, 2026
I got what I ordered in the time it said I would.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
User friendly
Site Experience FeedbackAug 18, 2026
The site is set up to be very user friendly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marg
Site Experience FeedbackAug 18, 2026
Ya
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 18, 2026
Its easy and you save a lot of money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 17, 2026
it was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 17, 2026
Shipping cost needs to be better
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackAug 17, 2026
I chose expess shipping and was throughly disappointed. It was as fast as normal delivery.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Kensr
Site Experience FeedbackAug 17, 2026
Easy to find and order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
FeatherUp
Site Experience FeedbackAug 17, 2026
Glad the Golden Harvest tubes are back in stock. My orders are always on time and in great shape. Glad to have this service available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9