Tobacco General Customer Reviews
Tobacco General holds a 9.6/10 overall rating based on 1,312 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 15% | 18% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,922
Eric S
Site Experience FeedbackJul 2, 2026
Very easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Louie
Site Experience FeedbackJul 2, 2026
Had a difficult time getting to page where I could order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cmng4unw
Site Experience FeedbackJul 2, 2026
love the ease of access in website, everything is really simple to get through and make my purchases. did a previous order and everything showed up just as ordered no damage to the package and was packed with care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmyo
Site Experience FeedbackJul 2, 2026
It was all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beverly
Post-Delivery FeedbackJul 2, 2026
I order twelve one pound bags a black o smooth every six months 45 or six years. I never had a problem with an order.And it's the best price I found. Very happy with their service and I will continue to buy from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tammy
Post-Delivery FeedbackJul 2, 2026
That you have good pricing and fast deliveries. And the Tobacco taste as good as the pre pack kind but feels less harsh then the prepackaged type
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 2, 2026
I wish they would do 10% coupon & free shipping
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
MM
Post-Delivery FeedbackJul 2, 2026
Very affordable, great packaging and quality, saving money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dee
Site Experience FeedbackJul 1, 2026
Overall it’s ok but the shipping is expensive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chris
Site Experience FeedbackJul 1, 2026
Web site was easy to navigate. Pricing was reasonable. Shipping time is a little bit slow but not bad. Shipping price was a little expensive for the time delivered. Overall, if nothing goes wrong with the shipping, it will be a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny's purchase
Site Experience FeedbackJul 1, 2026
I just reordered one of my previous orders. It was very simple and easy to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Post-Delivery FeedbackJul 1, 2026
Product is good and well worth the money
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Water bug
Post-Delivery FeedbackJul 1, 2026
They offer pipe tobacco that has the same flavor as the Winston lights your smoking with good flavor and not the chemical taste in the winstons.you get 5 lbs tobacco 3 sleeves of tubes and a quality rolling machine for the cost of 2 cartons of name brand cigs .I get about 13 to 14 cartons of cigs out of 5 lbs tobacco so you do the math on savings it's a no brainer.ordering and shipping are fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Patsy
Post-Delivery FeedbackJul 1, 2026
Good service. Good product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jason
Post-Delivery FeedbackJul 1, 2026
Trying to get discount on more tobacco
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Deb
Site Experience FeedbackJul 1, 2026
Very easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Rab
Site Experience FeedbackJul 1, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ Sam
Site Experience FeedbackJul 1, 2026
Myself just got first order after that I have given the chance to try tobacco when my husband gets for him self.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJul 1, 2026
Please restock on more flavors my favorite is sweet aromatic and ice cold
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LU
Site Experience FeedbackJul 1, 2026
The site was very easy to navigate with alot of variety and the prices were very fair. Checkout was simple and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 1, 2026
All good as always.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Guy
Site Experience FeedbackJul 1, 2026
Everything good, prices Great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chad
Site Experience FeedbackJul 1, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 30, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chimney
Site Experience FeedbackJun 30, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smoking joes
Site Experience FeedbackJun 30, 2026
I happy with purchasing the items it was very cost effective
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bud
Post-Delivery FeedbackJun 30, 2026
Shipping is fast. Packaging is good. Price is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MikeM
Post-Delivery FeedbackJun 30, 2026
After several days of not receiving my package, I contacted USPS: they said their carrier didn't deliver my package because it was too heavy. Eventually, I had to go to the actual post office to retrieve my package. I suggest you guys split large orders into several packages.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 2
TERRYWIZ
Post-Delivery FeedbackJun 30, 2026
GOOD PRICE GOOD STUFF CHEAP
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Schism
Post-Delivery FeedbackJun 29, 2026
Very happy with my purchase . The box that my 5 pounds of tobacco was in was not damaged at all as I have experienced with other sellers in the past. This will be my go to from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Blast
Site Experience FeedbackJun 29, 2026
So far, so good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tracey M
Site Experience FeedbackJun 29, 2026
The ease of the site is great! Very efficient & user friendly. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PJL
Site Experience FeedbackJun 29, 2026
Job well done
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Revy
Site Experience FeedbackJun 28, 2026
The products are affordable and easy to find on the web site. Shipping is affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shg
Post-Delivery FeedbackJun 28, 2026
Ordering is so very easy and it’s delivered directly to my door and it came within four days. I love this place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tag
Site Experience FeedbackJun 28, 2026
Easy ordering. Good price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan
Site Experience FeedbackJun 27, 2026
I bought my cigar tabaco on this web for a past 2 years , great quality easy to find my preference and good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakotaspirit
Site Experience FeedbackJun 27, 2026
I had a very good and easy ordering process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ccboof
Site Experience FeedbackJun 27, 2026
Problem entering phone number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Recent purchase was perfect. Previous purchase arrived with a box of tubes smashed and managed to use about 1/4 of them. Have never had a problem before and did not know how to get in touch with customer support.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Missy
Post-Delivery FeedbackJun 27, 2026
First time I used them and wonderful experience plan to shop more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good experience, but would appreciate free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mollie
Post-Delivery FeedbackJun 27, 2026
Good service. I tell all my friends this is a good vompany.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rick
Post-Delivery FeedbackJun 27, 2026
I don't know how competitive their prices are but I'm totally pleased with all of my purchases, and I've been doing business with them for over ten years. In over all those years I really haven't noticed much of a price increase if at all. A big thumbs up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Migri
Site Experience FeedbackJun 27, 2026
Was comparable in price to another major online retailer, my deciding factor was a coupon code. Apart from that, was quite easy to fill out the forms and make my purchase.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
John
Site Experience FeedbackJun 27, 2026
Real good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sabrina
Site Experience FeedbackJun 26, 2026
It’s fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smoker 321
Site Experience FeedbackJun 26, 2026
I am able to purchase the cigarettes that my sister smokes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I have had nothing but good experiences with Tobacco General. I will continue to buy my products there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10