Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,219 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 7% | 7% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 83% |
Neutral | 12% | 14% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,900
Bill
Site Experience FeedbackNov 13, 2026
Everytime I ordered everything comes in very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huckdezl
Site Experience FeedbackNov 13, 2026
Easy peasy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jbuck
Site Experience FeedbackNov 13, 2026
The process was smooth as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Vik
Site Experience FeedbackNov 13, 2026
I love being able to cou t on you for fast delivery, accurate orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
oldfart
Site Experience FeedbackNov 13, 2026
website is super easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jetgirl
Post-Delivery FeedbackNov 13, 2026
Service great website easy and pleasant definitely be back Thanks for the quality service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 13, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Wat
Site Experience FeedbackNov 13, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S
Site Experience FeedbackNov 12, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Post-Delivery FeedbackNov 12, 2026
There is Always room for improvement 😀
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Tootie
Site Experience FeedbackNov 12, 2026
Great overall experience. Items always meet satisfaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
I wish you had redcap tobacco but gambler tobacco is about the same
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rich$Auntie
Site Experience FeedbackNov 12, 2026
Ease of access and connection to shop app were plusses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackNov 12, 2026
产品质量好，能安全抵达。抵扣券从来用不了。不满意
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jim
Site Experience FeedbackNov 12, 2026
The whole process, looking for what I needed and checkout was very efficient. I will order from here in the future. Great prices. Not sure about delivery, just ordered for the first time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CrazyHeathens
Post-Delivery FeedbackNov 12, 2026
Great prices and product options!! One of the only places I can find my favorite tubes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
tnkrbl123
Site Experience FeedbackNov 12, 2026
Easy to navigate...fast check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Buzz
Post-Delivery FeedbackNov 12, 2026
product is great.. always up to date emails on when shipped, etc.. pricing is good.. i eill keep prdering sgsin & again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Frank
Site Experience FeedbackNov 11, 2026
Good tobacco service on time im enjoying and im very happy with Good stuff
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fudge
Site Experience FeedbackNov 11, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
excellant service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Teslatony28
Post-Delivery FeedbackNov 11, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dave
Site Experience FeedbackNov 11, 2026
Satisfactory
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
AJ
Site Experience FeedbackNov 11, 2026
The website worked perfectly. I'm very satisfied and will be a repeat customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donnie
Post-Delivery FeedbackNov 11, 2026
Tobacco General is the only company anyone should consider.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Bull
Site Experience FeedbackNov 10, 2026
Very good thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokey McSmoker
Site Experience FeedbackNov 10, 2026
It's a pretty straight forward and generic website. It's nothing special but it gets the job done.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 10, 2026
I am happy with website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Life Member
Post-Delivery FeedbackNov 10, 2026
The store offers many products to chose from, try them all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bossman
Site Experience FeedbackNov 10, 2026
Very easy and inexpensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 10, 2026
Make sure you pay for the insurance or else they'll screw you when you don't get the package
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 2
Stacks
Site Experience FeedbackNov 10, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Bob
Site Experience FeedbackNov 9, 2026
Everything went well. Shipping costs usually hit me the wrong way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tia
Post-Delivery FeedbackNov 9, 2026
My favorite brand of tubes were out of stock but they let me know & fixed the problem quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Mitch
Site Experience FeedbackNov 9, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Post-Delivery FeedbackNov 9, 2026
Great value, great tasting tobacco
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Topdog
Site Experience FeedbackNov 9, 2026
Fantastic
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Recommended to two other people
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
The first cigar out of the pack tunneled something terrible. I put them in my humidor and let them sit. After one week in the box they seemed to settle down. Smoked one today and it smoked just fine, still a little slow on the wrap, but I think that will go away. The problem I have with this seller is almost 12 dollars for shipping from USPS. That's just wrong and takes forever to get. I'd be hard press to buy again because of that alone.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: N/A
skuppywayne
Site Experience FeedbackNov 9, 2026
smooth and easy to order and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrsG
Site Experience FeedbackNov 9, 2026
It was an easy process. The only thing I don't like is it's going to take a lot of time to receive what I ordered.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TRHand
Post-Delivery FeedbackNov 9, 2026
They had what I wanted and at a very good price. I will definitely order from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maria
Post-Delivery FeedbackNov 9, 2026
I have no bad issues with tobacco general. I have bought from them for over 6 years and always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mindy
Post-Delivery FeedbackNov 9, 2026
Will be ordering again!! Very fast shipping!! Love that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
none
Site Experience FeedbackNov 9, 2026
No problems with website. It was quick and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackNov 8, 2026
It was pretty easy to find and very easy to check out. I got exactly what I wanted. Thank you. I had some leftover from years ago and I decided to see if you were still in business and you are so I’m very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackNov 8, 2026
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackNov 8, 2026
easily understandable and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Post-Delivery FeedbackNov 7, 2026
No complants. Other than tracking is not easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A