Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,229 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 7% | 8% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 82% |
Neutral | 12% | 15% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,913
Bob
Site Experience FeedbackNov 9, 2026
Everything went well. Shipping costs usually hit me the wrong way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tia
Post-Delivery FeedbackNov 9, 2026
My favorite brand of tubes were out of stock but they let me know & fixed the problem quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Mitch
Site Experience FeedbackNov 9, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Post-Delivery FeedbackNov 9, 2026
Great value, great tasting tobacco
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Topdog
Site Experience FeedbackNov 9, 2026
Fantastic
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Recommended to two other people
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
The first cigar out of the pack tunneled something terrible. I put them in my humidor and let them sit. After one week in the box they seemed to settle down. Smoked one today and it smoked just fine, still a little slow on the wrap, but I think that will go away. The problem I have with this seller is almost 12 dollars for shipping from USPS. That's just wrong and takes forever to get. I'd be hard press to buy again because of that alone.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: N/A
skuppywayne
Site Experience FeedbackNov 9, 2026
smooth and easy to order and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrsG
Site Experience FeedbackNov 9, 2026
It was an easy process. The only thing I don't like is it's going to take a lot of time to receive what I ordered.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TRHand
Post-Delivery FeedbackNov 9, 2026
They had what I wanted and at a very good price. I will definitely order from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maria
Post-Delivery FeedbackNov 9, 2026
I have no bad issues with tobacco general. I have bought from them for over 6 years and always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mindy
Post-Delivery FeedbackNov 9, 2026
Will be ordering again!! Very fast shipping!! Love that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
none
Site Experience FeedbackNov 9, 2026
No problems with website. It was quick and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackNov 8, 2026
It was pretty easy to find and very easy to check out. I got exactly what I wanted. Thank you. I had some leftover from years ago and I decided to see if you were still in business and you are so I’m very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackNov 8, 2026
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackNov 8, 2026
easily understandable and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Post-Delivery FeedbackNov 7, 2026
No complants. Other than tracking is not easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 7, 2026
n/a
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
No thanks
Site Experience FeedbackNov 7, 2026
Good selection of products, but the shipping is too expensive. $25 for a 2 week shipping window is too much for too slow a speed.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Coach
Site Experience FeedbackNov 7, 2026
Good products with fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peach
Site Experience FeedbackNov 7, 2026
No beretta filter tubes or anything close to them
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
klee
Site Experience FeedbackNov 7, 2026
easy to order and they have what i want at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Post-Delivery FeedbackNov 7, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JamesFP
Site Experience FeedbackNov 6, 2026
Fast ordering and very smooth transactions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Jeff
Post-Delivery FeedbackNov 6, 2026
This saves me about 1000$ every other month and as im retired this is massive to my bottom line. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ela
Site Experience FeedbackNov 6, 2026
Website isn't phone friendly until cheakout
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
TK
Site Experience FeedbackNov 6, 2026
Super Day for purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe red peppermint man
Site Experience FeedbackNov 6, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob P.
Post-Delivery FeedbackNov 6, 2026
I've been using tobaccogeneral.com for over 10+ years and have always had an excellent experience. They have excellent prices and excellent customer service.The prices are far better than our local tobacco stores and having it delivered with care right to the door is very convenient. With the age verification and having to sign for orders is great to know they're doing their part to keep their products to people of age to use tobacco. Thank you tobacco general for the years of your business and I look forward to being a customer for life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Claire
Site Experience FeedbackNov 5, 2026
It wouldn't let me in because I was using the wrong email. But they sent me codes to prove I'm who I say I am. I like that.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kastilap
Post-Delivery FeedbackNov 5, 2026
Everything was just wonderful. I am happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Treat
Site Experience FeedbackNov 5, 2026
Highly recommended
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 5, 2026
Everything always Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Shannon
Post-Delivery FeedbackNov 5, 2026
I buy monthly from tobacco general, the price is better than smoke shop in my area, I can buy bigger quantities than smoke shop offers, the tobacco is fresh. Only place I buy from. I’ve been ordering from them for over 4 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dub
Post-Delivery FeedbackNov 5, 2026
Great initial experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Millirond
Site Experience FeedbackNov 4, 2026
Very easy to find what I want and check was smooth.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lon dog
Site Experience FeedbackNov 4, 2026
all I can say is that you keep getting better .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Post-Delivery FeedbackNov 4, 2026
I like the prices!! And the availability
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Louie
Site Experience FeedbackNov 4, 2026
Very easy to order and ck out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Post-Delivery FeedbackNov 4, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kelli
Site Experience FeedbackNov 4, 2026
I've ordered a lot from them in the past and will continue to do so. Their tobacco is really good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lewis
Site Experience FeedbackNov 4, 2026
The website was very easy to make my orders still have to see if the delivery is in a timely manner
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
none
Site Experience FeedbackNov 3, 2026
Need more cherry selection
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAGUS1114
Site Experience FeedbackNov 3, 2026
never a problem. always happy with this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dozer
Site Experience FeedbackNov 3, 2026
Very easy to look up what I need and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackNov 3, 2026
Sll purchases I've made have been satisfactory. Will keep shopping from Tobacco General
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
StarGrove
Site Experience FeedbackNov 3, 2026
It's was good I like this design better than the old one it's easier to you easier to make my purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackNov 3, 2026
Great price, even a better price if you subscribe...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 3, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luggy
Site Experience FeedbackNov 3, 2026
Overall experience really good. I wish there was a place to specify a delivery note to carrier.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9