Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,297 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 89% |
 Neutral | 6% | 8% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 89% |
Neutral | 13% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,921
Chastity
Site Experience FeedbackJul 31, 2026
Was nice smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roe
Post-Delivery FeedbackJul 31, 2026
Horrible both boxes of cigars are extremely stale and nasty. Complete waste of money
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 5
Jules
Post-Delivery FeedbackJul 31, 2026
You have a good choice of products. I like you have larger value bags. Shipping price is reasonable. Shipping is reliable. The items are packaged well. The orders are always so far correct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
ANC.BOIS K 0.3
Site Experience FeedbackJul 31, 2026
Never been unsatisfied in the years I ordered here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackJul 31, 2026
Everything went just fine...... I'll be back every month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misserlynn
Site Experience FeedbackJul 31, 2026
Overall experience is good the shipping is very expensive for how light the products are
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackJul 31, 2026
It was pretty easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zimmy
Post-Delivery FeedbackJul 31, 2026
Good price no bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jess
Site Experience FeedbackJul 31, 2026
Very easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tobacco products
Post-Delivery FeedbackJul 31, 2026
Tobacco General has a huge variety and prices are unbelievable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Since I order every month I would like to see the $5 discount sent out a week earlier, not the week after I order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Erik
Site Experience FeedbackJul 30, 2026
offered me a first time discount on purchase but did not credit me
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
maria
Site Experience FeedbackJul 30, 2026
always simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJul 30, 2026
Good site, will definitely be coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Post-Delivery FeedbackJul 30, 2026
When ordering from Tobacco General the experience has always been positive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kticatz3
Post-Delivery FeedbackJul 30, 2026
I’ve never had a bad experience with Tobacco General. Service is excellent & product is always the same great quality. I will always buy from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Joe
Site Experience FeedbackJul 30, 2026
Great experience, highly recommended from a co-worker. Easy ordering easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caddy33
Site Experience FeedbackJul 30, 2026
No issues and a pleasant experience. Wish shipping were faster but I understand.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gypsy
Post-Delivery FeedbackJul 29, 2026
I highly recommend this seller. The prices are great, though shipping is a bit high, and while my order arrived late, it wasn’t the seller’s fault—USPS really dropped the ball. Communication with the seller was excellent. The tobacco is smooth and very fresh, and the tubes are in perfect condition. I ordered the Arrowhead Blue tobacco and Classic Blue tubes, which make for a nice, enjoyable smoke.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
Ordering is very easy. Very fast delivery . Product is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
WildFish58
Site Experience FeedbackJul 29, 2026
Overall interaction was good, no complaints. Will buy more in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackJul 29, 2026
Tobacco general is good for use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 29, 2026
It was okay upset my favorite woods were sold out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tom in Texas
Post-Delivery FeedbackJul 29, 2026
Excellent purchase great support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rick
Post-Delivery FeedbackJul 28, 2026
Happy with prices & product. Takes 7 days to get on usps
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 28, 2026
We have always ordered from Tobacco General & will continue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
bolito
Site Experience FeedbackJul 28, 2026
everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shock529
Site Experience FeedbackJul 28, 2026
Website is generally pretty easy to use. Breaks down the brands, which is very helpful. On the filters, wish we didn't have to buy in increments of 5 as I only need about 8 per purchase.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
PapaJuan
Site Experience FeedbackJul 28, 2026
I have used this site in the past 8-10 years, as easy as shopping from the recliner, save the trip to the store, it`s all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony T
Post-Delivery FeedbackJul 28, 2026
Nice fresh packaging
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
The Hawk
Site Experience FeedbackJul 28, 2026
Its great prices, easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky
Site Experience FeedbackJul 28, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alice
Post-Delivery FeedbackJul 28, 2026
I've never had any issues. Products are easy to order and have always been correct and on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tam
Site Experience FeedbackJul 28, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brock
Post-Delivery FeedbackJul 28, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cricket
Site Experience FeedbackJul 27, 2026
I love this place. Only one I ordered from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leopeque
Site Experience FeedbackJul 27, 2026
The prices are very reasonable however shipping takes some of that away. Still more affordable than other alternatives. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
junk1
Site Experience FeedbackJul 27, 2026
Items securely packed and product as expected.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
STYX1979
Site Experience FeedbackJul 27, 2026
ALL GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamatesa
Site Experience FeedbackJul 27, 2026
VERY impressed with experience with this business,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Post-Delivery FeedbackJul 27, 2026
It was my first time. I’m usually skeptical but ordered anyway and I like the experience and the product Cheyenne cigars that look like cigarettes with filter and all. The vanilla is great and even the full flavor isn’t harsh. I’m placing another order for vanilla and the gold to try. I didn’t give them good rating for on time. Only because it was one day late and the tracking wasn’t kept up to date. I would definitely order again ( in minutes) and would recommend anyone to try out this store.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
scooter
Site Experience FeedbackJul 27, 2026
I wish you guy's offered cigarette tobacco,other than that no complaints,besides shipping amount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Debbie
Site Experience FeedbackJul 27, 2026
great products and great prices. Also Shipping is good as well!! Highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
I've been enjoying rolling good stuff silver for the last 10 years. My dad also does so I normally make several orders through the year. Since I supply him aswell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony T
Post-Delivery FeedbackJul 26, 2026
Tobacco General sells nice fresh products. Good prices. Smoking for less
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tiger
Site Experience FeedbackJul 26, 2026
Totally good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Boose pig
Site Experience FeedbackJul 26, 2026
Boose pig
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 26, 2026
Great purchases. Shipping is a little highly priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MzTweetz
Post-Delivery FeedbackJul 26, 2026
Lots of products! Easy online experience. Fairly quick delivery. Shipping is a bit much…$11.99!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Midwest Al
Post-Delivery FeedbackJul 26, 2026
The website is pretty easy to navigate..I just place my order of tobacco and tubes fill out the payment info and hit send..I get an email every step of the way from order placed until it’s delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10