Tobacco General Reviews - 1,318 Post-Delivery Reviews - 9.6/10
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 79% |
Neutral | 15% | 17% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,927
Revy
Site Experience FeedbackJun 28, 2026
The products are affordable and easy to find on the web site. Shipping is affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shg
Post-Delivery FeedbackJun 28, 2026
Ordering is so very easy and it’s delivered directly to my door and it came within four days. I love this place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tag
Site Experience FeedbackJun 28, 2026
Easy ordering. Good price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan
Site Experience FeedbackJun 27, 2026
I bought my cigar tabaco on this web for a past 2 years , great quality easy to find my preference and good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakotaspirit
Site Experience FeedbackJun 27, 2026
I had a very good and easy ordering process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ccboof
Site Experience FeedbackJun 27, 2026
Problem entering phone number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Recent purchase was perfect. Previous purchase arrived with a box of tubes smashed and managed to use about 1/4 of them. Have never had a problem before and did not know how to get in touch with customer support.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Missy
Post-Delivery FeedbackJun 27, 2026
First time I used them and wonderful experience plan to shop more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good experience, but would appreciate free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mollie
Post-Delivery FeedbackJun 27, 2026
Good service. I tell all my friends this is a good vompany.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rick
Post-Delivery FeedbackJun 27, 2026
I don't know how competitive their prices are but I'm totally pleased with all of my purchases, and I've been doing business with them for over ten years. In over all those years I really haven't noticed much of a price increase if at all. A big thumbs up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Migri
Site Experience FeedbackJun 27, 2026
Was comparable in price to another major online retailer, my deciding factor was a coupon code. Apart from that, was quite easy to fill out the forms and make my purchase.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
John
Site Experience FeedbackJun 27, 2026
Real good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sabrina
Site Experience FeedbackJun 26, 2026
It’s fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smoker 321
Site Experience FeedbackJun 26, 2026
I am able to purchase the cigarettes that my sister smokes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I have had nothing but good experiences with Tobacco General. I will continue to buy my products there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ruth-E
Site Experience FeedbackJun 26, 2026
Coupons make a difference
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Honky
Site Experience FeedbackJun 26, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
This was my first purchase but I won't be my last. Prices are a little better than the online store I used in the past shipping was fast it arrived on time and in one piece easy navigation of app. And had everything I ordered. Will use again and recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Will
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaeyhumble
Site Experience FeedbackJun 25, 2026
It was awesome and the prices were reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Just meeee
Site Experience FeedbackJun 25, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arieesliviing
Site Experience FeedbackJun 25, 2026
Can’t wait
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Papa
Site Experience FeedbackJun 25, 2026
good product good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
steve
Site Experience FeedbackJun 25, 2026
seems very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Stumbled on the website for my partner who smokes home rolled. He usually orders from another merchant. They were out of stock for some time. Couldn't beat the prices cheaper then others to make home rolled cigarettes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Speedy
Post-Delivery FeedbackJun 24, 2026
Product readily available, easy website to navigate, speedy delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
DJ
Site Experience FeedbackJun 24, 2026
It is good and a lot cheaper than going to the tobacco stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Easy to find what I was looking for and quick delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Adam
Post-Delivery FeedbackJun 24, 2026
Everything came on time but the companies package tracking system is terrible. They only send a link in an email that takes you to their website. The tracking stayed stuck on the day after I ordered so I never had a way to know when my stuff would arrive. Worst part is they never gave me the true ups tracking number only the link to their malfunctioning website system. I couldn’t even go to ups website because I had no tracking number.
- Overall Rating: 6
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Nameravet
Post-Delivery FeedbackJun 24, 2026
Just good, honest business, plain and simple and the way it should be. You order, they ship; fast, affordably and reliably. No BS, no extra charges, no nonsense. Thank God.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
RangeRider
Site Experience FeedbackJun 24, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackJun 24, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JG
Post-Delivery FeedbackJun 24, 2026
We made a purchase of a 5 pound bag of Kentucky select silver Tobacco and it seems the last few orders have been getting menthol or something like that mixed into it. People have been letting me know that the Tobacco taste small like menthol than regular straight Tobacco.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 7
The Bear
Site Experience FeedbackJun 24, 2026
Great job easy to use and didn't have any problems navigating the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammy
Site Experience FeedbackJun 23, 2026
Never had an issue with the sught
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
me
Post-Delivery FeedbackJun 23, 2026
Entire process of purchase was great. The only complaint I have is that shipping isn't free. If I could find products locally I would buy here to save on shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
do not have one
Post-Delivery FeedbackJun 23, 2026
no coments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
It was very simple to navigate
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
radsdad
Post-Delivery FeedbackJun 23, 2026
I was not happy with the delivery process it was very late. Also I never get Any coupon offers and I have been around 10 years
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 1
Kd
Post-Delivery FeedbackJun 23, 2026
I wish they would dry the tabbaco more before packaging. Other than they have been awesome.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 5
Linds
Site Experience FeedbackJun 23, 2026
This was easy for me to find what I needed and very easy to check out definitely will be buying again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackJun 23, 2026
It was very clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
I like the quality of the brand I choose to order. I also like the 5% coupon you send out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lex
Post-Delivery FeedbackJun 22, 2026
Tobacco is fresh and ordering is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
crawdad
Site Experience FeedbackJun 22, 2026
I have no comment at this time. Overall, it was easy ordering.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Olsarge
Site Experience FeedbackJun 22, 2026
Very fast and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazzy56
Post-Delivery FeedbackJun 22, 2026
Always great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
honey
Post-Delivery FeedbackJun 22, 2026
Tobacco General website is user friendly. Easy to place orders. Packages are shipped almost immediately. But, beware of ordering from any company....the postal service left my box next to my mailbox...in the rain. Thankful for the packaging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A