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Stoneberry Customer Reviews

Stoneberry holds a 9.2/10 overall rating and 7,192 verified post-delivery reviews on Bizrate.

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Certified
Most Current Certification:
Sep 3, 2026
Stoneberry is an online retailer of everything you need to make your house a home, from electronics and appliances to furniture, bedding and bath products, apparel, footwear, and even personal care or "As Seen on TV' items. The main goal of this company, is to make their customers' shopping experience "affordable and easy' through the use of their Stoneberry Credit system. Stoneberry Credit is available for customers shopping online with Stoneberry or one of its brands, which include Masseys, Mason Easy-Pay, K. Jordan, and Fifth & Glam.

Stoneberry Rating

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Post-Delivery Feedback - 7,192 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

85%84%
Neutral rating icon

Neutral

8%7%
Negative rating icon

Negative

8%9%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Site Experience Feedback - 42,518 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

86%67%
Neutral rating icon

Neutral

9%33%
Negative rating icon

Negative

5%0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for Stoneberry

Showing 1 - 50 of 49,710

  • Happy customer

    Post-Delivery Feedback

    Sep 1, 2026

    I was very pleased with my purchase and enjoyed my purchase and will recommend to anyone who wants to purchase items from Stoneberry, the company has great service and my experience has been great!!😊

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Little Red

    Post-Delivery Feedback

    Aug 31, 2026

    I ordered a womens pair of sneakers for myself and hace gad so manly compliments and I love them!. Thank you very much

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 28, 2026

    Never received merchandise

    • Overall Rating: 2
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 1
    • On Time Delivery: N/A
    • Customer Support: 1
    Full ratings for this review »
  • Mel

    Post-Delivery Feedback

    Aug 28, 2026

    Highly Satisfied with my order. I will definitely order from Stoneberry.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Lo

    Post-Delivery Feedback

    Aug 26, 2026

    I bought a vacuum cleaner. The price was good and so was the vacuum!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Hunter

    Post-Delivery Feedback

    Aug 25, 2026

    I was browsing the catalog and found a few items that were of interest to me. So I easily made my order online. I received my order when it was scheduled, and I have been pleased with everything connected with my order!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Cj

    Post-Delivery Feedback

    Aug 25, 2026

    I was looking for a good water cooler. And I came across this, it works very good. The cold could be a tad colder, but the hot is very hot. Overall, it's a very good product so far. I would recommend stone berry, in fact, I have recommended already.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Carl

    Post-Delivery Feedback

    Aug 24, 2026

    Works great!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • Deidra

    Post-Delivery Feedback

    Aug 24, 2026

    The only problem with my order is the stone is cloudy , It looked like the stone would be clear.

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Teen

    Post-Delivery Feedback

    Aug 24, 2026

    Very satisfying

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Johnny79

    Post-Delivery Feedback

    Aug 24, 2026

    Very easy to use , a little confusing with the credit part because they don't tell you if you qualify right away and even tho my credit is godd they cancelled an additional order which is odd but overall good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    • On Time Delivery: 9
    • Customer Support: 7
    Full ratings for this review »
  • DYMAX

    Post-Delivery Feedback

    Aug 24, 2026

    I HAVE BOUGHT THIS ITEM 4 TIMES FROM STONEBERRY. I LOVE IT. I WISH YOU SOLD THE BIGGER VERSION I DIDN'T KNOW THIS ONE WAS SO SMALL BUT IT STILL GETS THE JOB DONE. I DEFINITELY RECOMMEND YOU TO OTHERS.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 23, 2026

    The supervisors were able to help me my first order is still lost in transit it has been in transit now since August 3rd and they have not updated the information since August 19th that was the last word on matter saying that it had Departed the facility in Dallas and that was 4 days ago and it has not had any kind of scans or update since then there's no idea where the original order is but a supervisor replace the order and sent me another one with direct shipping instead of the $10 ground economy through FedEx which is useless they delay deliveries my first delivery that they delayed that was ordered on July 2nd I got it 37 Days later so the fact that y'all do FedEx ground economy and you charge your customers $10 for that when y'all only pay pennies on the dollar for that very measly delivery service is something that stoneberry needs to change immediately because if you're charging customers $10 for delivery and they're having to wait or get items reordered and replaced because of that shipping method y'all you're doing is losing money because now I got this comforter set that I'm going to pay for but there's a whole another comforter said a whole another $60 that y'all just lost because it's lost in transit and when it finally does arrive to me I will return it but until then I can do nothing because it's at the mercy of FedEx ground economy which they they stated that ground economy is mainly used for small businesses for non-urgent non non-valuable items to be shipped and that's the method that y'all chose to ship and y'all charge customers $10 to do that so y'all are down bad for that

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • Panny

    Post-Delivery Feedback

    Aug 23, 2026

    Stoneberry is really great. Pricing is good products are great...check it out!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Shirley

    Post-Delivery Feedback

    Aug 21, 2026

    Na

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 21, 2026

    I was very satisfied with my order and was completely satisfied with my order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Doug

    Post-Delivery Feedback

    Aug 20, 2026

    I was very satisfied with placing my order,and all the information I received during shipping and time it arrived

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • Great granny

    Post-Delivery Feedback

    Aug 20, 2026

    I finally found something to hold my tools for working in the yard. The top of my freezer is almost clear. The only problems I have is my neighbor kids. They are 2 and 5. Someone got into it and now I can't get it to latch. So need to work on that. Going to get some strong string and figure out how to make a rope so I can drag it around the yard with me.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Barry

    Post-Delivery Feedback

    Aug 19, 2026

    Good price for the coffee maker I purchased and received it in a short period of time, about 1 week. Thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Shirl Ann

    Post-Delivery Feedback

    Aug 19, 2026

    I love my product it was on time delivery

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • Darrell

    Post-Delivery Feedback

    Aug 19, 2026

    I'd recommend stone berry because it has a wide variety of merchandise. And the ease of getting approved.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Literally impossible to return

    Post-Delivery Feedback

    Aug 19, 2026

    I purchased two pair of boots. One pair did not fit. I took it to FedEx and they told me I had the wrong return label. I have contacted Stoneberry over 5 times on the phone and cannot get them to send me a return label. Every time I call I get someone that has no clue of anything. After trying to get the message through to a brick wall. They finally tell me that I will have a return label in two days, 8 days, and 10 days. I haven’t seen a return label yet and it’s been almost a month. The worst customer service in history. I will never order from Stoneberry again.

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: N/A
    • Customer Support: 1
    Full ratings for this review »
  • Julie F.

    Post-Delivery Feedback

    Aug 19, 2026

    I was extremely disappointed in the purchase of the purse I bought and a pair of K-Swiss tennis shoes that I bought. The shoes were a bit worn on the top, looked like they had been formerly used, and the purse was not at all like the picture made it look on the website. I will go ahead and keep both products, but I will most likely not purchase again in the future from Stoneberry. Thank you, Julie Bernabe Freeman

    • Overall Rating: 4
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • Tay

    Post-Delivery Feedback

    Aug 19, 2026

    Experience has been good with ordering on line to recd of item cost and quality of product- pleased.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JOHN

    Post-Delivery Feedback

    Aug 18, 2026

    EVERYTHING IS SATISFACTORY THANK YOU ALL SO MUCH FOR EVERYTHING

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Charlie

    Post-Delivery Feedback

    Aug 18, 2026

    I'm very happy and satisfied with the products I ordered.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Pissed off customer

    Post-Delivery Feedback

    Aug 18, 2026

    I would never recommend Stoneberry to anyone , much less my friends or family. They have the worst customer service. Dont make the mistake by purchasing anything with Stoneberry.

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 18, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Charlene Wilson

    Post-Delivery Feedback

    Aug 18, 2026

    I have nothing but good everything was what I expected and more I love everything I've gotten from there and always on time love it

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Debbie

    Post-Delivery Feedback

    Aug 18, 2026

    Always a great place to shop!!! I would recommend to anyone!!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 17, 2026

    Everything about the company has been running smoothly thank you for everything

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 7
    Full ratings for this review »
  • Christal Dawn Burrell

    Post-Delivery Feedback

    Aug 17, 2026

    I overpaid my bill and I'm still trying to get you to refund it back to my pocket before the 19th

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • Robyn

    Post-Delivery Feedback

    Aug 17, 2026

    I absolutely love my vacuum and my new watch. I will definitely be telling my friends and family.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • Michelle

    Post-Delivery Feedback

    Aug 17, 2026

    Easy to find items you want and they ship fast

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kay

    Post-Delivery Feedback

    Aug 17, 2026

    Every product i have purchased was very good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 17, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Goldberg

    Post-Delivery Feedback

    Aug 17, 2026

    It was the delivery part that was bad. Stoneberry was great like always and would recommend them to anyone as always.

    • Overall Rating: 5
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 5
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 17, 2026

    Great love the product thankyou

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Brick house

    Post-Delivery Feedback

    Aug 17, 2026

    I order a wide in sneakers and they send extra wide Totally to big for his feet but other than that my other order always on time so I return them back

    • Overall Rating: 5
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Lovely

    Post-Delivery Feedback

    Aug 17, 2026

    The Cassette player/DVD/Radio is a perfect combination and works great. I am impressed . I appreciate your on time delivery

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kg

    Post-Delivery Feedback

    Aug 16, 2026

    Yes the things I ordered are great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Missy

    Post-Delivery Feedback

    Aug 16, 2026

    I had to call because my other number was hacked so I couldn't access my online account. Customer service were really nice and took my order for me. I will recommend to a friend. I am on a fixed income so I like that I can charge great quality items and pay for them when I receive my money. Thank you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Conbon

    Post-Delivery Feedback

    Aug 16, 2026

    It was what brought and good

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 6
    • On Time Delivery: 5
    • Customer Support: 1
    Full ratings for this review »
  • Tina

    Post-Delivery Feedback

    Aug 16, 2026

    I ordered things for Christmas I haven't opened yet 1 out of 4 boxes was damaged so my fingers are crossed when I open it.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • Kimber

    Post-Delivery Feedback

    Aug 16, 2026

    I would order again the mattress topper I ordered was just what I was looking for.i will tell my friends about stone berry,that stone berry is true to word,and as advertised.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Outstanding

    Post-Delivery Feedback

    Aug 16, 2026

    I got a pair of ear rings and I loved then ! And the delivering services is grate and always on time And I highly recommend for friends to buy at Stoneberry.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Leo

    Post-Delivery Feedback

    Aug 16, 2026

    I don't have nothing but the best to say about stoneberry you have been treating me right since I started with y'all no complaints deliveries on time courtesy delivery person merchandise in good hands I appreciate it everything and I will continue on ordering what I need and getting it in function thank you so much stoneberry

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 16, 2026

    N/A

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Deel

    Post-Delivery Feedback

    Aug 15, 2026

    I accessed Stoneberry online to look for a previous pair of athletic shoes in black. I located the last pair of Easy Spirit and purchased them for the second time. My daughter loves those shoes. Perfect width true to size and they hold up very well. They are very comfortable too!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 15, 2026

    Very good

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
Stoneberry Customer Reviews | Verified Customer Reviews at Bizrate Surveys