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State Line Tack Reviews - 16,943 Review - 8.7/10

Nov 27, 2024
Shopping State Line Tack gives you access to dedicated equine experts and the best selection of brands at the best prices. In addition, they offer unparalleled customer service to help the modern equestrian get the most out of riding, no matter what discipline.
Circle of Excellence - State Line Tack

2016
Winner

Circle of
Excellence

1 years

State Line Tack Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

16%16%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.5 out of 10

Recent Reviews for State Line Tack

Showing 261 - 280 of 16,943

J

Site Experience Feedback

Nov 22, 2024

You could have better photos of things like reins, not just picks if the curled up. Lying flare would be good and on a horse. Better to see the item this way. You would probably sell more this way also. Also when you say 25 or 30 percent off it never ends up this way. It always say against manufacture policy or something to that affect. That is kind of bait and switch. Plus when something is a percentage off a lot of times it works out to the normal price you sell it at anyway. Seems like you are then going by retail price then the discount. I’ve shopped here for years and pay close attention to prices. Generally I will find the same other places cheaper and get it there.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Shipping should be free on a $214 purchase

Miss Kitty

Site Experience Feedback

Nov 22, 2024

Easy & easy payment options

Char

Site Experience Feedback

Nov 22, 2024

So easy to find and order! Checkout is a breeze!

Samone

Site Experience Feedback

Nov 22, 2024

It was easy and quick to find what I was looking for

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

The online system said all items were either in-stock or available, and most items would ship in 1 to 2 days, with one item shipping in 2 to 4 days. A week went by without any further communication. Finally, I reached out to customer service and the response took 3 days. The agent said he/she would check with the warehouse. Another week has gone by and I haven't heard a thing!

Nancy

Post-Delivery Feedback

Nov 22, 2024

My order arrived today, 11/22/24. I am blown away by the quality and the designs. My Granddaughter will "love them". The socks are just what I was looking for. Nancy

Horses taking money

Site Experience Feedback

Nov 22, 2024

All good

Bago

Post-Delivery Feedback

Nov 22, 2024

Bought this for a Christmas gift and was pleased with the order process

Kim

Site Experience Feedback

Nov 22, 2024

Great checkout and variety of items

Karl

Site Experience Feedback

Nov 22, 2024

Fine website other than an irate number of pop-ups and extra lowbrow flashy "click me" options that degrade the professionalism of the site and give off scam vibes. Only reason I would trust this site despite the aforementioned additions that create an atmosphere of scamming is thst my wife has used the site before.

Bara

Site Experience Feedback

Nov 22, 2024

Very satisfied, State Line Tack always has the best price on turnout sheets. You offer great discounts. I will be purchasing from you again as long as that continues 🙂

mr pibb

Site Experience Feedback

Nov 22, 2024

very easy to navigate

Dancer

Site Experience Feedback

Nov 01, 2024

I knew what I wanted to order so that worked out well. I was sent an ecertificate, for $10, unfortunately couldn't find that, frustrating and even though I had free shipping I was charged $2, for what? Free shipping is free, I thought!


Post-Delivery Feedback

Nov 22, 2024

I originally ordered the wrong size, called customer service after I placed the order and they were able to notify the vendor to substitute the correct size. Great customer service!

TH

Site Experience Feedback

Nov 22, 2024

I love my horses comma and appreciate quality items at good prices.

Jen

Site Experience Feedback

Nov 22, 2024

Good. Thank you. I feel that the prices for horse blankets are more reasonable in comparison to other stores.

Cathy

Post-Delivery Feedback

Nov 22, 2024

Have been searching for Mare Ease in a lot of sites and State Line had what I wanted and a good price.

B

Site Experience Feedback

Nov 22, 2024

Good

ET

Site Experience Feedback

Nov 22, 2024

Easy to use, not overloaded with options. I knew exactly what I wanted as I'm a long time shopper of Stateline and had the product I just ordered once before.

Moonie

Site Experience Feedback

Nov 22, 2024

Good experience. I found some items I needed at a decent price and I'm hoping for high quality. The system couldn't find my account but other than that things went smoothly.