Southland Trade Reviews - 123 Reviews - 10.0/10
2022
Winner
Circle of
Excellence
6 years
Southland Trade Rating
Overall Satisfaction | 10.0 /10 |
---|---|
Would Shop Here Again | 10.0 /10 |
Likelihood to Recommend | 10.0 /10 |
Product Selection | 9.6 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 10.0 /10 |
On-Time Delivery | 10.0 /10 |
Satisfaction with Customer Support | 10.0 /10 |
10.0out of 10
Would Shop Here Again:
10.0out of 10
Likelihood To Recommend:
10.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 96% | 100% |
Neutral | 2% | 0% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
7.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
10.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
10.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
10.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
10.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
10.0 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Southland Trade
Showing 121 - 123 of 123
Disappointed Grandma
Post-Delivery Feedback
Dec 10, 2023
It took so long to get my order It wasn't good at all. I bought fudge because I'm disabled and cannot come to the store anymore. I was very disappointed.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 4
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 06, 2023
So far so good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 05, 2023
Pretty smooth 👌
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »