SmartEquine Reviews - 1,193 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 90% |
 Neutral | 5% | 3% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 10% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,791
Kcharpy
Site Experience FeedbackJun 28, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deonne
Site Experience FeedbackJun 28, 2026
Had no problem with purchase but could not reset default credit card for autoship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lin
Site Experience FeedbackJun 28, 2026
Easy to use and the best prices I found on-line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Great interaction! Thrilled with the price and shipping options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cruser
Site Experience FeedbackJun 28, 2026
easy to find what looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Swan Farm
Site Experience FeedbackJun 28, 2026
It was good overall. I would have liked to update the email address, but did not see how.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Heather
Site Experience FeedbackJun 28, 2026
I love the site and the product and presentation of the product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJun 28, 2026
Easy which is what I want and need thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A Hunter and A Jumper
Site Experience FeedbackJun 28, 2026
very helpful organization of supplements for smartpaks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Itchintoride
Site Experience FeedbackJun 28, 2026
Love the comparison feature as well as budget feature
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hill
Site Experience FeedbackJun 28, 2026
It was easy and good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Hard to buy from Smart Equine when Chewy has a lower threshold for free, fast shipping, and has super easy, generous return/refund policy. I only go away from Chewy when I can’t find what I want there.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Jack
Site Experience FeedbackJun 28, 2026
Privacy is important
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth
Site Experience FeedbackJun 28, 2026
Easy to find. Nice to have an account so my credit card was already set up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clipclop3
Post-Delivery FeedbackJun 28, 2026
Bug spray- i ran out and ir was easy to get more, at a good price, thru SmartEquine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shelly
Site Experience FeedbackJun 28, 2026
I find smartpak to be super easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Post-Delivery FeedbackJun 28, 2026
I was glad to get my order quickly and on time, everything I needed was in stock and typically is
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Sarah
Site Experience FeedbackJun 28, 2026
I love that you personalize things with embroidery. It keeps me shopping only here. Our barn needs things labeled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Interaction is always good, prices are high, I never find discount or sales
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Lulu0325
Site Experience FeedbackJun 27, 2026
Would love More pictures of the products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Cadron
Site Experience FeedbackJun 27, 2026
Easy to view ingredients and description of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KrissC
Site Experience FeedbackJun 27, 2026
I have really only had good things ever happen to me with this company and their customer service has always been able to answer my questions in a timely fashion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M.P
Site Experience FeedbackJun 27, 2026
SmartEquine has always been one of my favorite tack and horse product sites to shop on. They always have what I need, and it is a very easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackJun 27, 2026
super easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sav
Site Experience FeedbackJun 27, 2026
very good I've been thinking about switching to smartpak for a while and happy I made the change!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Everything is easy and straightforward. However, it is somewhat ambiguous when ordering an ecertificate that will be delivered online, to have information about shipping come up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horsechick567
Site Experience FeedbackJun 27, 2026
Website was easy to navigate. Found exactly what I wanted and ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 27, 2026
Website was smooth for orderinthe 4cyte. We also have eight horses on SmartPaks and the Colicare program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackJun 27, 2026
very good website, easy to find what I was looking for. shipping is ridiculously expensive though.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rhonda
Site Experience FeedbackJun 27, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnson
Site Experience FeedbackJun 27, 2026
Shipping was expensive for the overall cost of the product but the website was easy to use and it was super easy to find what i needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mang0brook
Site Experience FeedbackJun 27, 2026
Had an easy experience with Smartpak. The sight is easy to navigate and very thorough. I always know what im purchasing and quality is always guaranteed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuLu
Site Experience FeedbackJun 27, 2026
Everything was fine!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cleo
Post-Delivery FeedbackJun 27, 2026
Your products were great The shipping company damaged the box and retaped it but its the first time in many years thd box went thru alot of damage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
The items were very easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not a DQ
Site Experience FeedbackJun 27, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sf
Site Experience FeedbackJun 26, 2026
It was amazing! I’m so glad I could save money !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Painted pony
Site Experience FeedbackJun 26, 2026
I like the smartpak fly boots with the fleece on the top. I wish they would apply to discounts or coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IceMan3
Site Experience FeedbackJun 26, 2026
I had a great overall interaction with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catherine B
Site Experience FeedbackJun 26, 2026
Always enjoy buying from Smartpak. Easy to use and such a friendly team!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lois
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Susan
Site Experience FeedbackJun 26, 2026
Great website. Clear, concise and accurate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy in Wisconsin
Site Experience FeedbackJun 26, 2026
I've had two horses with different health needs. The ease with which I can compare the ingredients in supplements AND find relevant research make me a regular Smart Equine customer for over 10 years.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
keiko
Site Experience FeedbackJun 26, 2026
Website is very clear on products, cost. Easy to get around and place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny68
Site Experience FeedbackJun 26, 2026
Buying product was easy and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanna
Site Experience FeedbackJun 26, 2026
The "reorder item" option for previously ordered products is fantastic and makes for a super quick ordering experience. I also appreciate free shipping when using one of the shipping dates for my barn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Post-Delivery FeedbackJun 26, 2026
The supplement should have come with a warning that a horse may refuse to eat any of the ration after adding it.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A