SmartEquine Reviews - 1,200 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 90% |
 Neutral | 5% | 3% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 10% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,797
Lulu0325
Site Experience FeedbackJun 27, 2026
Would love More pictures of the products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Cadron
Site Experience FeedbackJun 27, 2026
Easy to view ingredients and description of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KrissC
Site Experience FeedbackJun 27, 2026
I have really only had good things ever happen to me with this company and their customer service has always been able to answer my questions in a timely fashion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M.P
Site Experience FeedbackJun 27, 2026
SmartEquine has always been one of my favorite tack and horse product sites to shop on. They always have what I need, and it is a very easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackJun 27, 2026
super easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sav
Site Experience FeedbackJun 27, 2026
very good I've been thinking about switching to smartpak for a while and happy I made the change!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Everything is easy and straightforward. However, it is somewhat ambiguous when ordering an ecertificate that will be delivered online, to have information about shipping come up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horsechick567
Site Experience FeedbackJun 27, 2026
Website was easy to navigate. Found exactly what I wanted and ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 27, 2026
Website was smooth for orderinthe 4cyte. We also have eight horses on SmartPaks and the Colicare program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackJun 27, 2026
very good website, easy to find what I was looking for. shipping is ridiculously expensive though.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rhonda
Site Experience FeedbackJun 27, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnson
Site Experience FeedbackJun 27, 2026
Shipping was expensive for the overall cost of the product but the website was easy to use and it was super easy to find what i needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mang0brook
Site Experience FeedbackJun 27, 2026
Had an easy experience with Smartpak. The sight is easy to navigate and very thorough. I always know what im purchasing and quality is always guaranteed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuLu
Site Experience FeedbackJun 27, 2026
Everything was fine!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cleo
Post-Delivery FeedbackJun 27, 2026
Your products were great The shipping company damaged the box and retaped it but its the first time in many years thd box went thru alot of damage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
The items were very easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not a DQ
Site Experience FeedbackJun 27, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sf
Site Experience FeedbackJun 26, 2026
It was amazing! I’m so glad I could save money !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Painted pony
Site Experience FeedbackJun 26, 2026
I like the smartpak fly boots with the fleece on the top. I wish they would apply to discounts or coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IceMan3
Site Experience FeedbackJun 26, 2026
I had a great overall interaction with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catherine B
Site Experience FeedbackJun 26, 2026
Always enjoy buying from Smartpak. Easy to use and such a friendly team!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lois
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Susan
Site Experience FeedbackJun 26, 2026
Great website. Clear, concise and accurate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy in Wisconsin
Site Experience FeedbackJun 26, 2026
I've had two horses with different health needs. The ease with which I can compare the ingredients in supplements AND find relevant research make me a regular Smart Equine customer for over 10 years.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
keiko
Site Experience FeedbackJun 26, 2026
Website is very clear on products, cost. Easy to get around and place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny68
Site Experience FeedbackJun 26, 2026
Buying product was easy and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanna
Site Experience FeedbackJun 26, 2026
The "reorder item" option for previously ordered products is fantastic and makes for a super quick ordering experience. I also appreciate free shipping when using one of the shipping dates for my barn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Post-Delivery FeedbackJun 26, 2026
The supplement should have come with a warning that a horse may refuse to eat any of the ration after adding it.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Hi- I didn't like that I couldn't tell if it was going to be emailed within a day or not. I got an e-gift card but timing was unclear.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Blessednation
Post-Delivery FeedbackJun 26, 2026
Thank you for making this product accessible to everyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
we use SmartPak supplements for all our horses
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
always nice to talk to your staff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Keys ffa
Site Experience FeedbackJun 26, 2026
Wonderful experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CvA
Site Experience FeedbackJun 26, 2026
all was ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Great store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dakota
Post-Delivery FeedbackJun 26, 2026
Excellent products for all equine needs. Competitive prices. Appreciate all the product information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I called & spoke to a salesperson & she was very helpful, she answered all of my questions easily & she placed the order right away. Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Juniper
Site Experience FeedbackJun 26, 2026
It would have been less stressful to have been able to enter the discount code sooner and I might have added more to my cart if I had seen how much the discount would have been sooner - but I appreciate that each page had a reassurance on it that I would be able to add it later at the review page. That was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horse show ready
Post-Delivery FeedbackJun 26, 2026
I placed an order for 2 tubes of Perfect Prep and upon check out added them to my smart pak monthly supplement order not realizing that that shipped already and the next one would be to late as I needed the preps for a horse show that weekend. I placed another order with the correct shipping. I called customer service and explained the situation to them and to see if they could ship both together. They could not as the first order was already in progress but they were able to ship the original order the next day!! Great customer service and support!! And representative even wished us luck on a great horse show!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Great. I order from Smart Paks all the time for my horses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 25, 2026
Came for some refills/replacement of items I love
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sara Jane
Post-Delivery FeedbackJun 25, 2026
I’m totally satisfied with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Great Compamy and staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was very smooth!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sue
Post-Delivery FeedbackJun 25, 2026
The spray bottle is not very good it doesn't spray very well
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Steph
Site Experience FeedbackJun 25, 2026
Very easy to order and set up auto ship. Nice and convenient each little cup pre-measured saves me a lot of time and I know my Horse is getting excellent nutrition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
I never received the first shipment. I called the company and they promptly sent another one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10