SmartEquine Reviews - 1,216 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 88% |
 Neutral | 5% | 4% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,931
Horse mom
Site Experience FeedbackJun 13, 2026
Easy ordering experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
I highly recommend SmartEquine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
deb
Site Experience FeedbackJun 13, 2026
no problem. everything went good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 13, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
So far it’s been a great interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
I have a 28-year-old very healthy mare. I was looking for a supplement that was going to help her continue to live a long happy life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
deb
Site Experience FeedbackJun 13, 2026
ordered onine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stormchaser
Site Experience FeedbackJun 13, 2026
I was happy to try and see the results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
No problems!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Site was a little slow- could have been my wifi. Want old school glycerin soap and the regular horse sponges(like the ones people clean cars with). Love the bulk options for vetrolin and tack sponges.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackJun 13, 2026
Good, concise presentation of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
no
Site Experience FeedbackJun 13, 2026
price was reasonable and good with discount, but shipping is estimated to take ten days or cost $50 and that was not visible until after I had set up an account and input all of my information including credit card--a hassle and now a long wait for my product
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Quinn
Site Experience FeedbackJun 13, 2026
It was easy to find and purchase the item I was looking for and it was cheaper than other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morge
Post-Delivery FeedbackJun 13, 2026
Always a great experience. Timely shipping. Get a great product for a great price. Super happy with the price drop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dapplegrey
Site Experience FeedbackJun 13, 2026
Great prices for lots of liniment for my hard working horses!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caylen
Site Experience FeedbackJun 12, 2026
It was great. So easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 12, 2026
The website is easy to navigate for a new horse owner like myself
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BKS
Site Experience FeedbackJun 12, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Melanie
Site Experience FeedbackJun 12, 2026
I’ve been ordering off of smartequine ever since I got my first horse. They have a wide and diverse selection that is priced similar (or cheaper!) than other stores, it’s my go-to for buying anything horse related. I’m happy to see that they had these PE XC boots, but it’s unfortunate that they’re out of stock as I need them soon for the season. However, this is the first time I’ve experienced this issue, so it won’t affect my future purchases.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
JK
Post-Delivery FeedbackJun 12, 2026
Finding the info for the correct product for my horse was easy. Placing my order and finding an easy way to use the product was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kat
Site Experience FeedbackJun 12, 2026
I’ve had a great experience with SmartPak. Their website is easy to navigate, shipping is fast, and the products are consistently high quality. I especially appreciate the AutoShip program, which makes it convenient to stay stocked on my horse’s essentials. Excellent customer service and reliable products make SmartPak one of my go-to equine retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JacksonMom
Site Experience FeedbackJun 12, 2026
I knew exactly what product I was looking for. I accessed my past orders and reordered what I needed. Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Merry
Post-Delivery FeedbackJun 12, 2026
Very positive… I talked with customer service over feeding bc I’m just starting smart pak. They are very onow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
I find shopping on your website easy, and if I have questions, your agents are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
redpony3
Site Experience FeedbackJun 12, 2026
Some images of items did not load fast or were blurry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 12, 2026
I was easily able to find exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CCH
Post-Delivery FeedbackJun 12, 2026
Highly satisfied with my purchases, customer service at SmartPakEquine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
CCH
Post-Delivery FeedbackJun 12, 2026
Highly satisfied with my purchase, customer service at SmartPakEquine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Walterlee
Site Experience FeedbackJun 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 12, 2026
My interaction with Smart Equine was super easy. My Arabian is getting eaten up by flies this year and I happened to stumble across Smart Equine’s add for fly gear. Bought some fly boots which took all of about 3 minutes and they should be here in about a week!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cody Lacy
Site Experience FeedbackJun 12, 2026
It is easy to navigate and I have never had an issue!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HMJNH
Site Experience FeedbackJun 12, 2026
Customer services wonderful when needed. Shipping is always great. Products are great quality and always arrives as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJun 12, 2026
Very informative, easy to shop with great prices and full convenience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MichelleR
Site Experience FeedbackJun 12, 2026
The pricing ranges were a bit perplexing. Overall good experience.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
PBMF
Site Experience FeedbackJun 12, 2026
overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LizUpNorth
Post-Delivery FeedbackJun 12, 2026
SmartEquine customer service is second to none. Last call to Schneiders was answered by AI. Indeed that is my LAST call to Schneiders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Great experience today!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Staci
Site Experience FeedbackJun 12, 2026
Smartpak always offers great values, they are my first stop when I need a blanket replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kchaps
Site Experience FeedbackJun 12, 2026
The website it simple and organized. I used a gift card that was emailed to me and it was simple and not a hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Returning amateur
Site Experience FeedbackJun 12, 2026
Easy to compare products and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 12, 2026
Very easy to use. I enjoy your top quality merchandise.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MS
Site Experience FeedbackJun 12, 2026
Good - payment amount was not very clear at the end - i am not sure my discount was applied properly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 12, 2026
The product always arrives whole, no damage, and quickly, with good tracking available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 12, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roogie
Post-Delivery FeedbackJun 11, 2026
Shopping is easy. I got free delivery. They had a good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Madison
Site Experience FeedbackJun 11, 2026
Great experience, easy to find everything I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Site Experience FeedbackJun 11, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
<3
Site Experience FeedbackJun 11, 2026
can't see drop down menu on the left side.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audrey
Site Experience FeedbackJun 11, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 11, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10