ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating and 1,111 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 8% | 8% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,288
Lottie Dottie
Site Experience FeedbackJul 31, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackJul 31, 2026
Good first experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giddy
Site Experience FeedbackJul 31, 2026
Don't like surveys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoefly
Site Experience FeedbackJul 31, 2026
It was smooth. I am excited to expect receiving these shoes soon, and at a good price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 31, 2026
I don't have anything bad to say about this website it was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom
Site Experience FeedbackJul 31, 2026
Easy. Had what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbara
Site Experience FeedbackJul 31, 2026
This is my first order, I will let you know how
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bela
Site Experience FeedbackJul 31, 2026
Very impressed with how quickly I was able to complete my purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tom
Site Experience FeedbackJul 31, 2026
Good job. The website performed as I thought it should. No surprises or weird responses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KATTEE
Site Experience FeedbackJul 31, 2026
it was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Linda
Site Experience FeedbackJul 31, 2026
Great experience. I specifically looked for naturalizer, black, Maryjane shoes. Shoe mall offered the best price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat Mom
Site Experience FeedbackJul 31, 2026
Had previously purchased this sandal in Gray, glad it was still available in another color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 31, 2026
The experience was all positive. I was satisfied with the selection, quality snd price of the shoes purchased. The ease of the sale transaction was exceptional.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peepers
Site Experience FeedbackJul 31, 2026
Check out was cumbersome. Why when selecting state for address does the selection not come up when typing first letter. For example, after typing W, I would expect Wisconsin to pop up. Would like to see more shoes that are orthotic friendly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 31, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackJul 31, 2026
Easy to use. Easily found the item I needed. Quickly checked out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
GB
Site Experience FeedbackJul 31, 2026
Lost it, but found it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PIN
Post-Delivery FeedbackJul 31, 2026
I told my future daughter-in-law to look for wedding shoes on your site and she was delighted to find shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bubbles
Site Experience FeedbackJul 31, 2026
Great. Products. Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 31, 2026
It is usually difficult to find narrow shoes. You had them.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
BW
Site Experience FeedbackJul 31, 2026
You had narrow width shoes. It is next to impossible to find narrows in brick and mortar stores!
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
pedisic
Site Experience FeedbackJul 31, 2026
that was ok
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Nick
Site Experience FeedbackJul 31, 2026
I was bummed that the promo code texted to me was not valid for my purchase.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Little joe
Site Experience FeedbackJul 31, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heartjoy
Site Experience FeedbackJul 30, 2026
The site is easy to use. I am Grateful for the variety of women size 11 wide shoes and boots that are ATTRACTIVE, YOUTHFUL Looking! PLEASE Continue to provide the larger sizes in wide width!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJul 30, 2026
Very good/ no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gibby
Site Experience FeedbackJul 30, 2026
Actually found the exact shoe I was looking for
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Big F
Site Experience FeedbackJul 30, 2026
easy to navigate. And choices are excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goldie
Site Experience FeedbackJul 30, 2026
It was good nothing to elaborate on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
StinkyD
Site Experience FeedbackJul 30, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Availability
Site Experience FeedbackJul 30, 2026
Great selection and availability of shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old mama
Site Experience FeedbackJul 30, 2026
I saw an ad clicked on it, it took me where I needed and I ordered them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackJul 30, 2026
Finding what I want in a narrow width
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruthie
Site Experience FeedbackJul 30, 2026
xxxxxxxxxx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Elvisb62
Site Experience FeedbackJul 30, 2026
Excellent and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Le
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary Jane
Site Experience FeedbackJul 30, 2026
Found what I needed and very pleased with the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katt
Site Experience FeedbackJul 30, 2026
Wonderful 😊
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 30, 2026
Complicated and confusing
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Mea
Site Experience FeedbackJul 30, 2026
easy to order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Patty
Site Experience FeedbackJul 30, 2026
A very easy website to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dani
Site Experience FeedbackJul 30, 2026
The process of ordering from this site was extremely easy and seamless, and I am happy that I will be receiving them quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHOES
Post-Delivery FeedbackJul 30, 2026
The variety and sizes I need. Good prices. Good quality.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Greenbean
Site Experience FeedbackJul 30, 2026
Super easy to navigate and was so happy with the short shipping and ability to use a promo code!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10