ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 1 - 20 of 9,424

Froggy

Site Experience Feedback

Nov 25, 2024

First time. Easy to use.

Dee

Site Experience Feedback

Nov 25, 2024

Nice surprise to get coupon discount . Survey would better once I get the shoes and try them on. Pictures are worth a thousand words but steal try on will be priceless

Julie

Site Experience Feedback

Nov 25, 2024

Very positive experience with site and processing of my purchase. I had looked for a particular parka and boots and ShoeMall offered both at the best prices I could find. Extremely pleased to know I will get what I wish at a good price without fighting the masses on Black Friday!

Jim M

Site Experience Feedback

Nov 25, 2024

They had the shoe and the size I wanted.

LSt

Site Experience Feedback

Nov 25, 2024

Easy website, will visit again

Babies

Site Experience Feedback

Nov 25, 2024

All good

Big Foot

Site Experience Feedback

Nov 25, 2024

Just wish I hD more choices in 13 narrow!

Christmas shopper

Site Experience Feedback

Nov 25, 2024

No problems just good price

Moune

Site Experience Feedback

Nov 25, 2024

Very good

Husker

Site Experience Feedback

Nov 25, 2024

A good place to shop

Ikie

Post-Delivery Feedback

Nov 25, 2024

I am very happy with my purchase and would buy again.

DMVa

Site Experience Feedback

Nov 25, 2024

Good experience with site. Great deal and easy to navigate.

Foster

Site Experience Feedback

Nov 25, 2024

Glad to be able to purchase the shoes that seem to be out of stock on Amazon.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Satisfied

Claire

Site Experience Feedback

Nov 25, 2024

So far so good. This is my first experience with this retailer so I can't say much as I have received my item yet. I can say that the website experience was good.

Lakegirl

Site Experience Feedback

Nov 25, 2024

Good experience. I liked what I saw; I liked the price; you waived shipping; I didn’t have to go to stores.

Impressed

Site Experience Feedback

Nov 25, 2024

I enjoyed my first experience

Deb

Site Experience Feedback

Nov 25, 2024

User friendly web site

Deedlebug

Site Experience Feedback

Nov 25, 2024

Good

LabMom

Site Experience Feedback

Nov 17, 2024

Everything was great!


Post-Delivery Feedback

Nov 25, 2024

ShoeMall has great prices, free shipping, and a wonderful selection of shoes!