ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating and 1,102 verified post-delivery reviews on Bizrate.
ShoeMall Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 8% | 8% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,224
Peewee72401
Site Experience FeedbackJul 25, 2026
I have searched all day for this shoe in a 13 wide and finally found it here. I’m really pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gay boy
Post-Delivery FeedbackJul 25, 2026
It was terrible
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 5
klpper
Site Experience FeedbackJul 25, 2026
price ease of ordering right size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Shopper!
Site Experience FeedbackJul 25, 2026
High quality products and Very convenient ordering process!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rhonda
Post-Delivery FeedbackJul 25, 2026
Was easy and friendly staff
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Jay 369
Site Experience FeedbackJul 25, 2026
Good. Found the sneakers at a great price. Plus free shipping. Can't complain
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JerryJag
Site Experience FeedbackJul 25, 2026
Very user friendly site, the free shipping was a positive. Great sales prices too!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MrHedge
Site Experience FeedbackJul 25, 2026
Your Survey is to Thorough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BonBon
Site Experience FeedbackJul 25, 2026
It was easy to place order. So glad you carry some narrow shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Post-Delivery FeedbackJul 25, 2026
Everything was excellent! Fast shipping and delivery!! Well packaged! Would highly recommend!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
N.J
Site Experience FeedbackJul 25, 2026
Better prices than DSW on sale!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nancy
Site Experience FeedbackJul 25, 2026
Good - some of the prices are really good Bad - I found too many things I want & it's hard not to get too much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackJul 25, 2026
Very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nicey
Site Experience FeedbackJul 25, 2026
All good. Easy to find what I wanted. Super cheap. Saved a tin. .Had exactly what I wanted -size, brand, and style. Fast and easy checkout. Free shipping based on amount I purchased. Loved my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweetie
Site Experience FeedbackJul 25, 2026
I love to shop on the shoemall website it's very easy to understand everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJul 25, 2026
Very simple to use, many great choices, free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love shoes
Site Experience FeedbackJul 25, 2026
Love shoemall. U always carry j renee shoes, that's all I wear.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ive1111
Site Experience FeedbackJul 25, 2026
It was very easy for me to placed my order I’m very satisfied with shoeMall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 25, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 25, 2026
I loved the shoes, but the sizing was not good. I wear a 9 1/2 narrow, but these shoes must run short in length, because they were at least a half size to short.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
ML
Site Experience FeedbackJul 25, 2026
No issues with site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJul 25, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJul 25, 2026
If showing a style of shoe 50-60% off that style of shoe no matter the size or color of that shoe should all be the same sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottie
Site Experience FeedbackJul 24, 2026
It was great I found the gift I was looking for. The price was great and shopping was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SAM
Site Experience FeedbackJul 24, 2026
It was a good experience. I found everything that I was looking for without any issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 24, 2026
I would recommend due to the shipping cost and delivery times table.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Cedrick
Site Experience FeedbackJul 24, 2026
all good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mllang94
Site Experience FeedbackJul 24, 2026
You have a great selection of shoes in larger sizes, and I can always find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drcb
Site Experience FeedbackJul 24, 2026
Website was easy to manuever
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mllang94
Site Experience FeedbackJul 24, 2026
There was a great selection of styles in larger sizes (10 & up). Also plenty in wider widths.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chrispy
Site Experience FeedbackJul 24, 2026
Site was easy to use. Colors were good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RoRo
Site Experience FeedbackJul 24, 2026
Experience was great. Many, maybe too many choices, to select from. Not complaining though!! Would look at ShoeMall first again when looking for shoes and sneakers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJul 24, 2026
I appreciated the offering of size 2E which is hard to find besides from the original vendor.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lak
Site Experience FeedbackJul 24, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Site Experience FeedbackJul 24, 2026
Look for a boot that I really wanted in a great color and my size. I got the last pair. Super excited!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mumofmany
Site Experience FeedbackJul 24, 2026
This was my first visit to Shoe Mall. I came looking for a specific brand shoe. I was able to easily find the brand, size and shoe I was looking for. Check out was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Lay
Site Experience FeedbackJul 24, 2026
The website was clear and understandable. It was easily to navigate through and figure out what exactly I wanted to purchase. The price of the item was amazing compared to other shoes and boot places.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bon
Site Experience FeedbackJul 24, 2026
Easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Connie
Site Experience FeedbackJul 24, 2026
lots of selections and great prices! And a discount to boot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dragonlady
Site Experience FeedbackJul 24, 2026
Very easy to complete the purchase after finding what I was searching for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brittany
Site Experience FeedbackJul 24, 2026
Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sady33
Site Experience FeedbackJul 24, 2026
Very Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
Easy website to navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Gram
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
It was fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 24, 2026
Good website. Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 24, 2026
I wanted more colors of the exact shoes I already have, which were available, but I couldn't find a SKU or anything that would confirm it's the same pair of shoes. If it's listed, I couldn't find it. It's printed on the sticker in every shoe, so it's not an obscure thing. I'll be returning them if they aren't the same.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7