ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating based on 1,047 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 81% |
 Neutral | 8% | 9% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,022
Bo
Site Experience FeedbackJul 2, 2026
I liked the large number of shoes available, saw one I liked, ordered it, voila, no trouble. (at least as far as I know)
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Shalejon
Site Experience FeedbackJul 2, 2026
I didn't like the check out, because I had to log out and back in, so my card would process.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Anne
Site Experience FeedbackJul 2, 2026
Not a good selection on water shoes or kid sandals
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Happy Hannah
Site Experience FeedbackJul 2, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Biggc66
Site Experience FeedbackJul 2, 2026
I just seen it and clicked on it and made an account and purchased the k Swiss that I was looking for in my size, just that easy 🙃!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbie
Site Experience FeedbackJul 2, 2026
I like this website, and have purchased here before. I received a one day only discount SMTAKE30 offering $30 off on my cart. It was hours before the expiration and the brand was not on the excluded list. The code did not work. I think it was a scam. Very disappointing, to the point where I only purchased one of the pair in my cart and they had both been there before the offer.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 2, 2026
Sign-in for free shipping?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
b
Site Experience FeedbackJul 2, 2026
It worked very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsCalB
Site Experience FeedbackJul 2, 2026
I love shopping on your website site when looking for great bargins.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ringo
Site Experience FeedbackJul 2, 2026
I searched for this shoe, your site popped up. Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Post-Delivery FeedbackJul 2, 2026
My order was quick and easy and I got exactly what I ordered .very fast delivery and loved the men's Hokas I ordered .would highly recommend shoe mall .plan to order again and they have great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
You said I was selected customer to receive your promotion event. But, my ordered product is not allowed to be counted as sales item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackJul 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ace
Site Experience FeedbackJul 2, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Rebecca
Site Experience FeedbackJul 2, 2026
Slow to ship products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz B
Site Experience FeedbackJul 2, 2026
Had difficulty understanding if there was a July 4 promo code. Person on phone clarified there was no promo code bc already on sale. Had some confusion knowing if order was actually placed 2-3 times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackJul 2, 2026
It was easy to find the shoe that I was looking for and I'm happy that they have the size and color I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toy boy
Site Experience FeedbackJul 2, 2026
Great low price and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Post-Delivery FeedbackJul 2, 2026
I did a Google search and found the shoe I was looking for . It was on shoe mall . I clicked on it and it was a quick purchase . Received shoes quickly and they were great .
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: N/A
Jane smith
Post-Delivery FeedbackJul 2, 2026
I talk liked to my sister telling her about my new shoes. I told her the price right away she wanted the e-mail address. I have now purchased 3 different products one for my son one for my brother n one for me. Would tell everyone. Can't wait to wear them to church n more will ask. Very pleased customer. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
dp
Site Experience FeedbackJul 2, 2026
fast website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
All was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shar44
Post-Delivery FeedbackJul 2, 2026
The shopping experience was amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sneed
Site Experience FeedbackJul 2, 2026
It's time buying from shoemall, good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessica T
Site Experience FeedbackJul 2, 2026
Loved the website! They have a nice selection of men's sketchers dress shoes which I appreciate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackJul 1, 2026
will wait ti receive order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edward
Post-Delivery FeedbackJul 1, 2026
The internet site is easy to use and items are clearly marked and explained. Ordering was easy and the company kept me informed of progress of delivery. No problems encountered. Product received was exactly as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scott
Site Experience FeedbackJul 1, 2026
Hopefully it goes through . I tried 2 times before sending them to a cobbler . But they never completed the order and sent . This time I’m sending to my home . I will have to mail them myself or take them to him next time I go to Connecticut.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Donnie
Site Experience FeedbackJul 1, 2026
Thought the flow could have been better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pat
Site Experience FeedbackJul 1, 2026
Overall satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackJul 1, 2026
I did not have a problem in purchasing my three pairs of shoes...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Post-Delivery FeedbackJul 1, 2026
ordered a pair of tennis shoes they did not fit returned for a smaller size. I am still waiting and about ready to go somewhere else and get them.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: 1
Dchilds
Site Experience FeedbackJul 1, 2026
Good selection and Fast easy checkout with free shipping!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
good results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisC
Site Experience FeedbackJul 1, 2026
Great experience on the ShoeMall website. Found exactly what I was looking for at a great price. The website is easy to navigate and checkout was a breeze. Free shipping on my order was an unexpected added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronica
Site Experience FeedbackJul 1, 2026
Was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zulu
Site Experience FeedbackJul 1, 2026
Using the number only once on this survey is misleading.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kathi
Site Experience FeedbackJul 1, 2026
Easy and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJul 1, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teacher40
Site Experience FeedbackJul 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackJul 1, 2026
Very quick and found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liatos
Site Experience FeedbackJul 1, 2026
They offered the specific shoes I wanted. Bought 2.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
CP
Site Experience FeedbackJul 1, 2026
Good experience, I will be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackJul 1, 2026
Nice walk through
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
JimM
Site Experience FeedbackJul 1, 2026
Great prices, easy navigation and check out. Free shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10