ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating based on 1,041 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 81% |
 Neutral | 8% | 9% |
 Negative | 7% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 85% |
Neutral | 13% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,997
Flip flop
Site Experience FeedbackJun 30, 2026
Good variety. Bad bc a couple il items I wanted weren’t available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grant
Site Experience FeedbackJun 30, 2026
good price shipping a little long
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Tom
Site Experience FeedbackJun 30, 2026
I was looking for a promo code or first time discount. Could not find it. That's not good.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tlogan
Site Experience FeedbackJun 30, 2026
Everything was great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackJun 30, 2026
Great experience the purchasing process at Shoe Mall. Will see how shipping and order delivery goes, but so far so good. Great selection as well and at the best prices.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ZUzu
Site Experience FeedbackJun 30, 2026
Good, easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackJun 30, 2026
I like the idea of sales. This gives consumers more chances to spend and buy more of what they want. Shoe Mall has great products, but in some cases, the prices are too high for retirees and senior citizens on a fixed income.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackJun 30, 2026
Ok
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ToJoRa
Site Experience FeedbackJun 30, 2026
I was directed from ChatGPT after long conversation about what shoes would be right for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAB
Site Experience FeedbackJun 30, 2026
everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 30, 2026
Always good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 30, 2026
Very quick and easy to take care of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 30, 2026
All good so far, waiting for delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy-to-use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kateltkeojxnsjzs
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
me
Site Experience FeedbackJun 30, 2026
good service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Olivia
Site Experience FeedbackJun 30, 2026
I am so happy with my purchase I got such a good deal for a good quality shoe and the free shipping really made it worth it!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Patricia LS
Site Experience FeedbackJun 30, 2026
Order process very easy. Couldn't find a promo code, but the clearance price was good. Payment process simple. Free shipping a real perk.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
best fit
Site Experience FeedbackJun 30, 2026
Price was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fur boots
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nada
Site Experience FeedbackJun 30, 2026
Nice survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Post-Delivery FeedbackJun 30, 2026
It was so easy, fast and fun. I never had to leave my house to go and get them. And the selections are everything you could ask for, and the quality was the best. Name brands GALORE.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Ams
Post-Delivery FeedbackJun 30, 2026
Sneakers were a Great price and, order came fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Christine
Site Experience FeedbackJun 30, 2026
Efficiency
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zebra Lady
Site Experience FeedbackJun 30, 2026
Very pleasant. I found what I wanted and it was available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Satisficio
Site Experience FeedbackJun 29, 2026
Easy to use. Easy to see product selection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
N/A
Site Experience FeedbackJun 29, 2026
regular purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackJun 29, 2026
Easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nini
Site Experience FeedbackJun 29, 2026
Looking for very hard to find 91/2 Narrow sandals with some style. They are so hard to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady blue
Site Experience FeedbackJun 29, 2026
I love the color the shoes come in, it’s hard to find that color. The fact that you had 1 pair in my size left and that was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ET
Site Experience FeedbackJun 29, 2026
Overall good experience, was quick and easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BGL
Site Experience FeedbackJun 29, 2026
I found the shoes I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 29, 2026
non
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My new favorite shoe place!
Site Experience FeedbackJun 29, 2026
I have no complaints. The website was very easy to use which is extremely refreshing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sterling
Site Experience FeedbackJun 29, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cica
Site Experience FeedbackJun 29, 2026
Easy selection and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
It was okay
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
fairly easy to order on line
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nezumi
Site Experience FeedbackJun 29, 2026
Experience was awesome. There was almost too much to choose from. I don't have anything negative to add. Everything was outstanding!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirley
Site Experience FeedbackJun 29, 2026
I found the website worked very well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Positive All
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TAB
Post-Delivery FeedbackJun 29, 2026
so glad you had the shoe i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jim
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
It's good and clear to understand.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Becky.
Site Experience FeedbackJun 29, 2026
I was very easy to navigate. I will be shopping here in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJun 29, 2026
This was a quick purchase. I was shopping another site and Rakuten said I could get it cheaper on your site. I was very happy because my husband needed theses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
clean design easy to navigate website. Needed extra wide size and this was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackJun 29, 2026
Good- looking for a Navy Vaneli pump and found exactly what i was looking for!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A