ShoeMall Reviews - 1,037 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 82% |
 Neutral | 9% | 8% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,957
grrrrrutah
Site Experience FeedbackJun 25, 2026
i had some issues checking out but I think it may have been with my laptop and not the site. I liked the variety of products available as well as the huge array of sizes, and the sales were helpful - finding out-of-the-norm sizes is usually more expensive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blowfish
Site Experience FeedbackJun 25, 2026
your discounted coupon code from email are all expired.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
J
Site Experience FeedbackJun 25, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lor
Site Experience FeedbackJun 25, 2026
The website was easy to get around in, and checkout was quick and easy. Would have liked more ways to pay, such as afterpay, zip, klarna or affirm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kell
Site Experience FeedbackJun 25, 2026
For me everything went really well. A good first experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Wry satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LKN
Site Experience FeedbackJun 25, 2026
Website was easy to navigate. Wide selection of items. Checkout was quick and easy. Appreciated getting free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Post-Delivery FeedbackJun 25, 2026
There prices are better than most. Shipping is free!!! Very easy to do business with. If you have to return, they make it very easy. Their employees are very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
r
Site Experience FeedbackJun 25, 2026
it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tomahawk
Site Experience FeedbackJun 25, 2026
Good selection & price
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AJ
Site Experience FeedbackJun 25, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
FloridaBoats
Site Experience FeedbackJun 25, 2026
website was very responsive and intuitive. Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandi
Site Experience FeedbackJun 25, 2026
Great prices on some shoe selections. Went on looking for xtratuf children sizes. Could not find any.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
One I wanted was out of my size
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tom
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoe fits
Site Experience FeedbackJun 25, 2026
I wish you had more variety of colors. But you you did have was fine
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DallasB
Site Experience FeedbackJun 25, 2026
Was a great experience and saved a lot of money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
geno
Post-Delivery FeedbackJun 25, 2026
i already filled out on of these from shoemall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tom
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackJun 25, 2026
Very easy to navigate. I look forward to receiving my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dola
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mrs B
Site Experience FeedbackJun 25, 2026
It was very helpful and the price was in my budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SUE
Site Experience FeedbackJun 25, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanne
Post-Delivery FeedbackJun 25, 2026
I have a very slim foot and it is very hard to find shoes that fit.i recommend your shoes to anyone who has wide feet.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Teresa
Site Experience FeedbackJun 25, 2026
Great website! Very detailed and has clear instructions for customers to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ames
Site Experience FeedbackJun 25, 2026
Great experience! Easy to order and I love that there is free shipping and it is fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 24, 2026
SM website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marypat
Site Experience FeedbackJun 24, 2026
Pleased with so many narrow selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daisy
Site Experience FeedbackJun 24, 2026
it was easy to move through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Couldn't remember password tried several times so finally went in as guest. I haven't ordered shoes since about March so next time need to change a password
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Joel
Site Experience FeedbackJun 24, 2026
Excelente servicio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
ShoeMall offered the high quality products I was searching for at reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yummy
Site Experience FeedbackJun 24, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LZap
Site Experience FeedbackJun 24, 2026
Very done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackJun 24, 2026
Fone
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
UA
Post-Delivery FeedbackJun 24, 2026
I've been looking for a slip on running shoe for awhile, and this fit the bill. Great price (originally $75, on sale for $29), the color is a different vibe for me (love bright pink now) and it was a smooth transaction. 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
andy
Site Experience FeedbackJun 24, 2026
It worked well and price was competitive.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Boo Boo
Site Experience FeedbackJun 24, 2026
My first order of the Array Mosaic pump, I was sent the wrong size. The box stated 10.5M, but the shoe was a 8.5M. The return process was very easy.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Ron in TN.
Site Experience FeedbackJun 24, 2026
Selections got confusing, with size and style availabilities, but I was able to push through.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dehdan
Site Experience FeedbackJun 24, 2026
nice
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 24, 2026
found my size with a reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackJun 24, 2026
It was nice that this merchant was carrying a wide selection of sizes and had wide width for an item I had looked other places for with the best price on the item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rashi
Site Experience FeedbackJun 24, 2026
Checking out was tedious if not using paypal
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackJun 24, 2026
ShoeMall does have a variety of products to choose from and you can usually find what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Farm Wife
Site Experience FeedbackJun 24, 2026
I had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juna’
Site Experience FeedbackJun 24, 2026
Website is easy to use… And I love the coupons
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shar44
Site Experience FeedbackJun 24, 2026
Excellent Experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charming G
Site Experience FeedbackJun 24, 2026
It was easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10